Honda — poor response from service center staff to repair the vehicle

Address:

Ganjam, Odisha

Mr S Narayanan, md & ceo,

I m maj mithun, working with indian army, presently posted in gopalpur orrisa.
I had bought a honda activa in dec 2011 on my wife's name, mrs vandana nair.
My wife met with an accident in aug 2012, because of which she sustained a serious liver injury & the vehicle also got damaged.
I went to calcutta in an emergency to treat my wife. Meanwhile i was continuously speaking to the service center staff for the repair of the vehicle. I was assured that work was going on & vehicle will be repaired soon. I was even told on the telephone that the insurance company personnel had come & taken the photo of the vehicle & work has started on the vehicle.When i reached back in station after treating my wife i spoke to the service center staff, they told me that the vehicle will be repaired in a week.
To my horror, when i went after 1 week to the service center i found that the vehicle is in the same accident condition & no one has even touched the vehicle. Not even anyone from insurance company had come to click any photograph.
I immediately got in touch with the insurance company staff, who then sent their rep for their necessary action.
Its almost three month to the incident now, still my vehicle is lying in the same condition in the service center. They have said that the chasis has been demanded & will take about ten days more, I am very sure that nothing is going to happen in next 10 days also.
I have never seen such a pathetic response from any staff of any company. This is so shameful & embarrassing. I am repenting of having bought a vehicle from such company who do not care for the customers problem.


Maj Mithun