Honda Shine — for not getting satisfaction in service

sir actually I had purchased a honda shine on the name of my elder brother (md adil khan) at 06/08/2009 at the time i was very happy that we purchased indias good bike in the group of 125cc bikes. The bike is really very good. Your technology is also good not good but the best. But sir the problem is some service centres in bihar such as bhagalpur, arariya etc. Sir we are not getting such parts which we need in our bike such as shoccer . they told us there is no any guarantee on shoccer for any problem actually my shoccer become very loose and we are feeling jerkings very badly. Sir please inform me that they are right or wrong on my mob. no.:- [protected] or on my e-mail id. Sir if they are wrong then take an heavy action against them. Sir please sir. We are not rich people. Our economic condition is very low. And I am fully confident on you that you will help me. Sir please help very soon. thanking you, Md Faisal Khan