[Resolved]  Honda Shine — IRRESPONSIBLE SERVIVE PERSONS

Address:

Chennai, Tamil Nadu

20/8/2011

On 6th of August, 2011 I left my vehicle Honda Shine TN 10 T 8847 in KUN Honda Service Centre, Ashok Nagar, Chennai for servicing. The complaint was some hard noise was coming from the chain while riding the vehicle. One of their service persons (Aravind) who was instructed to attend the vehicle neither started the vehicle nor opened the chain guard to check the problem informed the supervisor Shri Janakiraman that the chain sprocket was worn out and the same had to be replaced by a new one which cost around 850/-. When I questioned how can he tell without attending the complaint in a proper way Shri Janakiraman assigned the work to another person called Basker. He checked thoroughly and told that there is no problem with the Sprocket but with one of the chain links. Another complaint lodged by me was clattering sound is coming from the place of tail light while riding.
I took the vehicle only on 9th August as they bargained time to get the chain link. They had rectified the problem of chain by changing the link which was earlier reported as sprocket problem. Otherwise, I would have been unnecessarily forced to spend around Rs.1,000 towards the cost of sprocket and labour due to the irresponsible attitude of the Service person.
As the vehicle was delivered only at 11 'O' clock and I was in a hurry to go to my office I took the vehicle immediately and left. While riding the vehicle to my office I found that the horn was not working properly, self starter was not working, clattering sound from brake light had not been corrected. I informed the Supervisor about these problems. He asked me to bring on another day. Today when I took the vehicle Shri Janakiraman, Supervisor was not available. Instead someone named Deon who was acting on his behalf asked Mr.Don to attend. He opened the battery unit and told the battery to be replaced. When I told him to rectify the tail light problem he behaved in a rude way and ordered me to go and wait in the waiting room. The person who initially reported that my vehicle had the sprocket problem joined with him and intimidated me. I questioned him how he made wrong diagnosis to change the sprocket he became furious and the acting supervisor also joined with him shouting that I should leave the place immediately. So I asked them to close the battery unit and hand over the vehicle to me.
If the persons working in a reputed concern are behaving like rogues to customers and misguiding them just think of innocent customers. If action is not taken on these persons your company will lose lot of customers in the near future.