[Resolved]  Honda Shine — Manufacturing Fault

Address:

Gurgaon, Haryana

This is regarding my New Honda Shine Motorcycle in which during running Ignition Switch got loose which I could not understand and finally one night at the time of starting the vehicle it fell from its position and lost somewhere below handle. I was not able to locate the Ignition switch due to darkness.

In morning I found the Ignition switch trapped below handle in wiring harness. I started the vehicle in same position and took it to nearest Dealer point (M/s Ganpati Honda, Sector 14, Gurgaon) from where I purchased the M/Cycle) in evening after completing my duty.

Initially dealer as well as Customer Care of Honda, India informed me that due to Road condition of India the bolt might have loosened and ultimately fall of Ignition Switch from its original position.

Further I raised a point that this may happen to any bolt like engine, handle, wheels etc. which will lead to severe accident and may be death of a rider. After these queries the style of dealer as well as Customer Care changed instantly and started blaming me that I would have loosened the Ignition switch and they can proove this. I got surprised with the behaviour of persons from Dealer and executives of Customer care and also got afraid with the threatening given to me.

How a person can expect this kind of response form Dealer and customer care of esteemed organisation like Honda. I wanted only assurance letter for quality check for my Motorcycle which they refused to give me in written.

Ultimately they handed over my motorcycle after taking payment for 02 bolts with this remark do whatever you want to do, we do not care.

This is the recent experience of mine after taking decision of purchasing Honda Motorcycle which I want to share with every body.