[Resolved]  Honda Shine — POOR SERVICE AND ILLEGAL ACTIVITIES

Address:

Tamil Nadu

DEAR SIR,

I am suresh from tirupur. Now i had a 2wheeler Hero Honda Passion. I wish to purchase a new bike and my friends suggest me to purchase Honda Shine. For that i approch your dealer "PRASANNA HONDA" located at Palladam road, Tirupur on 12.11.2010. During my visit at your dealer point MR.RANJIT KUMAR who is worked in showroom welcome me and gave the details about the Honda Shine bike and i satisfied with his approch and paid RS.1000/- as advance on the 15.11.2010 bearing bill no 9707. He gave me the invoice bearing no 1815 on my fist visit. in that invoice price mentioned for the bike including insurance, road tax, registration, engine warranty and extra fittings for RS.62629, and he also assure me the delivery with in 45 days from the date of advance.But after completion of that period i contact the dealer for so many times. but there is no proper response for me by phone and also direct visit. Finally they make a call on 19.01.2011 and inform me to paid the balance dues to get delivery. As per their words i paid the balance dues on 20.01.2011 bearing bill no 12659. During my second payment they FORCED me to get bike with AMC (Rs 975 ). Amount paying for AMC is compulsory in Honda terms or customer decision? Can i get my bike without AMC? But while contact the branch manager, he is also FORCE my to get AMC. He Refuse me to get the payment without AMC. Finally i paid the amount as per his words without satisfaction. But still i am not get my bike. IS THIS THE WAY HONDA WISH TO APPROCH THEIR NEW CUSTOMERS? I FEEL VERY GLAD TO DECIDE TO PURCHASE HONDA BIKE DUE TO YOUR DEALER APPROCH. As per your customer words, those who are paid EXTRA RS 2000/- Along with bike cost without billing to that dealer / Manager will get bike immediately. I MET 2 PERSONS GET BIKE LIKE THIS. Still i am not receive my bike. I am expecting Your Immediate Action to get back my AMC amount along with my bike.