Honda Stunner — Product Failure

Address:

Amritsar, Punjab

Respected Sir,
Today i send my bike(Honda Stunner) for servicing in MRZ Honda Amritsar(Authorised Dealer of Honda 2 Wheeler).I am facing problem in my bike from last 4-5 days i.e speed of the bike is not showing in instrument cluster.This complaint is mentioned in job card also by service Advisor.But after 2 hours the same service advisor call me & asked me that the wire of instrument cluster become broken inside,so i asked them to replace this part in Under warranty because i have 1 year warranty of my bike,I purchased my bike on 4th march 2011 & today my bike runs only 4031 Km,My bike is serviced at time to time from beginning’s with all this things I have to demand for replace parts in warranty.But the Service Advisor & Area office incharge was not accepting this thing in under warranty.When i asked for reason they replied me this is wear & tear items,So we cannot give the warranty.

My question is only this if this is wear & tear item then why company make this kind of wire whose life is only 4000Km approx.Why company not using good products whose life is some long because this bike is too costly as compare to other indian bikes of 125 cc.

Second thing what is fault of customer in this case because it operate automatically.

Thanks & Regards

Tajinder Singh
Amritsar[protected]