| Address: | South Delhi, Delhi |
I purchased a HONDA STUNNER fro PRAGYA HONDA okhla Ind Area on dated[protected], with the registration number stunner DL-3SBP-0198. i am not satisfied with the outcome of service, i have experienced that this is manufaturing fault not the service fault, i required your help to provide a good techanical support to rectify the defects,
From the date of purchasing of Honda stunner, continuously mileage was 35-40 I complaint to service station on every service and after every service they was saying that now mileage will improve but mileage was still same.
On august 1st 2010 my bike engine seizes and on oct 4th 2010 gave a bike to Pragya Honda service station to remove the engine problem and bike was in warranty period, at that time they was saying that you can collect bike in a week but they took 18 days to solve the problem, on oct 22nd 2010 I went there and after paying bill I took a small test drive of my bike at thet time I recognized that engine was not running smooth and engine was giving a too much sound , and after a 1 km wheel was jam and bike was running on 2nd gear with too much escalator, I told to service station that 18 days you kept bike but this is new type problem overcome service manger told to superviser to resolve the problem and they did something in bike and told me now this is ok, and you never believe, after one day my bike was not running, my total petrol leaked from the tube and wheel was totally jam, I called to service manager regarding the problem he said you can come to hare to I will take care of the problem, and oct 24th 2010 I gave him a bike, they took 6 day again to resolve the problem , I went there on oct 30th 2010 paid a bill and took a small ride, I recognized all the problem was same except petrol leakage, again I told to concern person, he told me your rear tyre air pressure is less so that its not running smooth and I replaced some engine parts after some time it will run better .
After that day I drive 450 km but all the problems are still same as given below
1. Mileage is approx 30 km/ltr
2. At the time of driving any time bike is jam and feeling too much load on bike, some time it jam mid of the road in between huge traffic, I have very much chance of accident.
3. At normal condition bike is running smooth even is stopping at downside of flyover
4. heavy vibration in top gear at speeds above I can not run upto 60 Km/hr
5. ... abnormal noise from engine/gear box at speed of 60Km/hr in top gear
6. ... vehicle seems to be overloaded due to excessive friction in mechanical parts (in top gers also)
7. mileage is just 28-30 Km/ltr
Regards
Syed Masroor Ahmad
[protected]
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HondaStunner — Engine complaint and gear slipping
I had bought a Honda Stunner from Shymas Honda,Aleppey,Kerala.Before even covering a distance of 300 kms the vehicle had knocking sound from engine and gear slipping.For first service the vehicle was given at EVM Honda Cochin.They gave the vehicle back without clearing the complaints of bike.They are not even keeping a service summary, they are interested only in free service coupons.They misbehaved to me , without even thinking that I am a customer with all consumer rights.Later I gave the bike at Muthoot Honda ,they test drove the bike and rectified the complaint and they said they need 2 days to clear the complaints and they suggested me to give the bike for service at Shymas Honda itself, from where I bought the bike. I gave bike at Shymas Honda Cherthala and told them the same. they said they had rectified them complaint. But the engine sound still existed before even running 200 km gear slipping started again.Finally i gave the bike at Shymas Honda,Aleppey. After test driving the bike they said engine head should be removed and given at laith works. But i don't think that its possible to do any such repairing to a new Bike Which had not even completed running 1100km. i strongly manufacturing defect and the company is responsible for this defectLooking forward to hear from You
Anish Mathew