To,
MR SHINJI AOYAMA,
PRESIDENT & CEO
Honda Motorcycle & Scooter India Pvt. Ltd.
Plot No. 1, Sector 3
IMT Manesar, Distt. Gurgaon
Haryana - 122 050.
.
SUBJECT : COMPLAINT OF MY NEW UNICORN HONDA MOTORCYCLE(REPSOL) MODEL NO (CBF150R), FRAME NO:ME4KC096E78001112, ENGINE NO:KCO9E4016901,
REGISTRATION MH-01 AD 2485
DEAR SIR,
I THE UNDERSIGNED HAD PURCHASED A NEW HONDA UNICORN(SPECIAL EDITION) MOTORCYCLE(CBF150R) AS MENTIONED ABOVE FROM YOUR DEALER M/S JHAVERI HONDA(MUMBAI) ON 22/06/2007.
THIS IS TO CERTIFY THAT I THE UNFORTUNATE OWNER OF YOUR 2 WHEELER HONDA UNICORN (REPSOL) MODEL NO (CBF150R) IS SUFFERING FROM THE TIME I PURCHASED YOUR BIKE. THERE HAS BEEN PROBLEMS FROM THE VERY FIRST MONTH OF PURCHASE. I HAVE BEEN COMPLAINING SINCE THEN BUT IN VAIN. THE COMPANY HAS SHOWN DEAF EARS TO MY COMPLAINTS. I PERSONALLY INFORMED THE DEALER M/S. JHAVERI HONDA (MUMBAI). ABOUT THE FOLLOWING MENTIONED PROBLEMS SINCE THE FIRST SERVICE:
1)LEAKAGE OF BATTERY
2)RUSTING OF SILENCER
3)CORROSION/LIGHTNING OF PAINT ON THE BODY OF THE VEHICLE
4)RUSTING OF THE WHOLE VEHICLE
5)RUSTING OF COLOUR OF ENGINE
6)SHOCKUP PROBLEM
I WAS GIVEN THE ASSURANCE FROM THE SERVICE MANAGER MR PRASANNA THAT MY PROBLEMS WILL BE CARRIED FORWARD TO THE COMPANY AND ACTION WILL BE TAKEN. BUT ALREADY A YEAR HAS PASSED AND NO ACTION HAS BEEN TAKEN AND NOW MR. PRASANNA IS CLEARLY SAYING “NO”.
ON SECOND SERVICE THEY CONVINCED ME AND THE PICTURES OF MY BIKE WAS TAKEN AND SENT TO THE HIGHER AUTHORITIES OF HONDA COMPANY. ON THIRD SERVICE TOO, THEY GAVE ME THE ASSURANCE THAT MY COMPLAINT IS FORWARDED WITH PICTURES TO THE HIGHER AUTHORITY.. THIS HAS BEEN HAPPENING AGAIN AND AGAIN.
BUT IN OCTOBER I WAS GIVEN A CALL FROM THE COMPANY THAT THEY WILL TAKE MY BIKE AND SOLVE ALL MY PROBLEMS. BUT NOW ALL OF A SUDDEN THE COMPANY IS FORCING ME TO TAKE MY BIKE BACK WITHOUT DOING ANY REPLACEMENTS AND NOT EVEN GIVING ME THE PROPER REASONS AS TO WHY MY COMPLAINTS SHOULD NOT BE HONOURED.
SO NOW YOU TELL ME WHERE SHALL I TAKE MY COMPLAINTS TO. I TRUSTED THE BRAND HONDA COMPANY AND PURCHASED THE BIKE FROM MY HARD EARNED MONEY WITHOUT THINKING TWICE. BUT TO MY UTTER SHOCK FROM THE FIRST MONTH OF PURCHASE I STARTED FACING THE ABOVE MENTIONED PROBLEMS. I AM MUCH MORE SHOCKED TO SEE THAT THERE IS “NO” AFTER SALES SERVICE AND INDIAN CUSTOMER IS DUMPED LIKE A GARBAGE. BUT IN EUROPEAN COUNTRIES THE HONDA CUSTOMER IS TREATED WITH DUE RESPECT AND IN SUCH CIRCUMTANCES A BIKE IS COMPLETELY REPLACED FOR A NEW BIKE.
YOU ADVERTISEMENT DISPLAYS THE CAPTION “I ENJOY THE QUALITY” WHICH IS NOT REALLY TRUE AS I THE HONDA UNICORN CUSTOMER HAS BEEN SUFFERING FROM THE QUALITY OF THE BIKE WHICH I OWN.
SO AS A CUSTOMER OF THE COMPANY I DEEPLY REQUEST YOU NOT TO PLAY WITH MY DREAMS AND HARD EARNED MONEY OF HAVING A HONDA BIKE.
AS A FAITHFUL CUSTOMER OF THE HONDA COMPANY, I DEEPLY REQUEST YOU TO LOOK INTO THIS MATTER AND DO JUSTICE WITH ME AS SOON AS POSSIBLE.
THANKING YOU.
WITH REGARDS,
(MR. MOHAMMED ASIF SAIT)
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