I purchased a Honda Unicorn from V D Honda, Dwarka, New Delhi on February 28, 2011. The performance of the bike was good and I was satisfied with the hassle free running of the bike.
On the morning of May 15, 2011, I took the bike to V D Honda for second free service and collected the bike on the evening of the same day. On May 16, 2011, I rode the bike to my office and while returning back, I noticed an ncrease in the sound of the engine. I immediately took the bike to V D Honda and reported the issue. After inspection, I was informed that after second service the engine had been running without engine oil due to a cut off in the supply of the engine oil to the engine. I was then told that the oil pump would be required to be replaced and the bike would have to be left at V D Honda for a few days.
I questioned the supervisor and asked him to explain as to why the bike was delivered without checking the supply of the engine oil to the engine. However, he could not provide an explanation for the deficiency in the service. Instead, he ascribed the problem to a so-called manufacturing defect in the oil pump. Can a defective oil pump function smoothly for over 2500 kilometers. The bike had been delivering excellent performance until I handed it to V D Honda for second service. To make the matter worse, I was told that the bike will be delivered to me after repairs on or after May 19, 2011. This is more than three days.
I ask the concerned Honda officials to look into the matter and take strict action against the shoddy service being provided by V D Honda. I demand that my bike be returned to the same condition as it was in before being handed over to V D Honda for the second service. I am an office goer who maintains his bike very carefully so that he can have a smooth and hassle free ride to his office.
I also demand adequate compensation and apology for the harassment and the inconvenience caused due to the negligence of V D Honda.
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