Honeywell — Incorrect Billing

I have using Airtel service from past one a half year and used to pay my bill on time. I activated my ISD facility in October, I was informed by Customer care that the charges will be Rs6.20p. Till November there was no issue and suddenly was charged at the rate of Rs9.40.

I was never informed about it and now I am being harassed by Airtel Collection team they have been calling my friends and calling me everyday. Even though i informed them about the situation before, every time I have explain the situation again.

Also the credit limit was increased to Rs8400 but I was never informed about the crossing the credit limit, until it reached Rs1200. I called again the Customer service and ask them to resolve the issue but nobody bothered to help me.

Now I have been ask to pay Rs20, 000 approx to clear the dues. I would really appreciate if you can take any legal action against the company and help me to resolve this issue.

Regards