Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 26%
Submit a Complaint
38195
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
7405
down
2606

Phone:
Phone:
up
3796
down
1586
+91 11 4266 6500  [Head Office]
up
1664
down
854
+91 11 4666 6100  [Head Office]
up
936
down
666

Additional info
Customer satisfaction rating
26%
Complaints
38195
Pending
4457
Resolved
8547
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3983)

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Airtel Complaints & Reviews

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Airtel — network hopeless for mobile no.9830140994

 Kannuu on Mar 22, 2019
The above said mobile no. Is used in my family but though the porting our was done in september 2017 the connection is hopeless and the payment for postpaid bills is unreasonable since neither the data nor the phone calls are connected most of the tomes - customers are being charged without providing the services provided.
Even for mobile nos.[protected] and [protected] the charges are made for local, national and isd sms although no isd sms is being sent nor the sms limit of 100/day are crossed...
Complaint comments  Read comments Complaint category Utility Services

Airtel — very slow 4g internet speed in area

 Arjun Zutshi on Mar 21, 2019
Current location is birla colony, satna, mp.
I'm not able to use 4g net here. It shows 4g is active but it's giving speed of 10-20 kbps inside home. I'm really pissed off.
When outside speed goes maximum 50 kbps. I have take hotspot from my brother who is using jio network which is far better now than airtel.
I've tried to restart my phone and done everything but no improvement....
Complaint comments  Read comments Complaint category Internet Services

Airtel — airtel prepaid plan

 Vijayalakshmi Tummapudi on Mar 21, 2019
I purchased rs 1000 prepaid plan for my mobile number xxxxxxx243085 which has unlimited validity. but inspite of that after every 28 days, an amount of rs. 23 is getting deducted. in complaint to airtel support desk, they refunded it for previous 2 times but the deduction of rs. 23 is continuing again after that. i wrote to them again about it but they are not taking any action.
Same is happening with my mother's number for the same plan.
....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — port in from bsnl to airtel before 12 days but still airtel didn't show any network

 sashi9670 on Mar 21, 2019
I have created port in request from bsnl to airtel on 12th march in odisha circle and my old bsnl number stopped working from 17th march night. Now after so many days airtel sim is not showing any network. I am unable to register it on airtel network.
Now i travelled from odisha to jharkhand.
My numbers were very important to be started
Help me asap...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — sim swap not accepted by airtel

 asaralaya on Mar 21, 2019
3 days back when i was browsing internetu airtel network was suddenly gone. Then i came to know that the sim was damaged. I went to airtel retailer and asked for swap sim. But father's name in their database is wrong. I have done aadhar ekyc. Though kyc is done, they have wrong details in their database. So now i cannot use my airtel simm please help...
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Airtel — message blocking by airtel

 loga_767 on Mar 21, 2019
Suddenly my prepaid sim was not working on 19th midnight, have checked with on 20th by 12:45 am they advised there was a downgrade issue your sim will work after 30 mins. After i called by 1:30 am the customer executive said your sim was damaged pls replace the sim in airtel store and for 48 hours your messaging service wad blocked. Nowadays every online transaction we need otp. Now i'm unable to do any bank transactions due to this issue ...
Complaint comments  Read comments [5]Complaint category Mobile Service Providers

Airtel — poor internet connection - complaint

 Sivarajan1704 on Mar 21, 2019
Hi airtel,

I am using airtel more than 6 years and i have been to many places across india but i never facing issue like now i am facing, no i am located in bangalore brookfield area here airtel is not taking completely. To download 6 mb app it is always taking 25 mins, youtube is not taking, whatsapp text messages getting delivered after 1 or 2 mins. If it continues for 1 more day i don't have any option other than changing network.
To check the speed of internet i downloaded speed test app but after 30 mins of struggle finally i tested the speed successfully.
Test...
Complaint comments  Read comments [2]Complaint category Internet Services

Airtel — changing postpaid plan without my acceptance to higher value plan

 geturmu on Mar 21, 2019
Hi,
With reference to discussion no: ref [protected], [protected] & [protected] for changing post paid plan without my request and acceptance to my numbers form 199 to 299 plan.

This regarding bill plan change consecutively 3rd time with my acceptance. We have same issue in dec 2018 and after brining into nodal officer this as been settled with new 199 paln with my data balance loss as mention in below follow up mail committing for next 12 months.
Now again my bill plan has been changed with informing me and with my acceptance again.
Also on calling customer care...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Airtel — charging extra money

 deval_198 on Mar 20, 2019
I have bought Airtel DTH new connection on 1st March, 2019 They have mentioned in their website that in Rs. 1750, you will get Plan for Rs.450 for one month Free. You can check in the screenshot attached here. Then their engineer came to home for installation and he told me that I have to recharge of Rs. 225 to activate the channels. I was surprised by that. but still I recharged it. Then on 13th March, they suspended my account and told me that I don't have enough balance. I asked them that when I bought connection, you are giving me one month subscription free, but still I did recharge of Rs....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — uninformed surge in dth pack price

 dhbreena on Mar 20, 2019
This complaint is against airtel dth.
My airtel digital tv id : [protected].
My dth pack monthly rental was ₹ 710 for mega hd pack. On 19th of february '19, my dth service was stopped without any notice. I recharged with ₹710 thinking my monthly rental was due. However, even after the recharge, the service was not restored. I tried contacting the customer care, they responded by stating that new pack in compliance with the new trai rules has to be selected by me on channel no. 99.
I selected the pack on the 23rd of feb '19, which was a combination of different bouquets...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — sim is not activated 9987129379

 Chakradhar Ponnuru on Mar 20, 2019
Hi, my self chakravarthi ([protected]) i requested for my normal sim change into 4g submitted aadhar card that store owner is not helping and he is charged 150 rs for sim i enquired with 121 it is free of cost and it is not activated till now. He is aragent arguing and he is not helping ti customer.

He is talking like a boss he is not at all provided information to customers.

Please find below details
# 9-252-1, opp. One town police station, main road, vuyyuru, vijayawada, andhra pradesh 521165
[protected].

My number [protected] please do needful....
Complaint comments  Read comments Complaint category Business & Finances

Airtel — dth plan

 Malay Chaudang on Mar 20, 2019
Hello sir,
I am Dharmeswar Chaudang from assam. My complaint is that airtel is taking a Rs 199 from me as NCF or network capacity fee in my dth connection. While trai rules it for rs 130 only. I have attached a screenshot of my problem with the complaint. My Airtel dth subscriber ID : [protected], Name : Dharmeswar Chaudang. Registered Mobile no : [protected]. Please do something about my problem. For the higher NCF my monthly plan is so expensive and so my base plan is so high. If I select any other channel with the compulsory channels my plan goes very high....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — poor network, call disconnection issues

 dharmender.reddy on Mar 20, 2019
Hi,

I am using airtel mobile network, one year back i have raised a complaint on poor network and call disconnection issues and call failure issue. Still my complaint is not resolved.

Even though i am having issue i used clear my due bills without failure and that too before due time. But this month (March) where i forgot to pay my bill they have disconnected by mobile network i mean my 4g/3g services are stopped....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — airtel poor service since 6 years+

 slbhavani12 on Mar 20, 2019
Respected team,

I am a very loyal customer of airtel for the past 10+ years. I have 7 postpaid connections of airtel mobile phone since many years. I have a great opinion on the service provider. Unfortunately, this seems to be a blind belief on them. I am living in kukatpally area in hyderabad. I appreciate the signal width of airtel even in remote areas but for the past 6 years i cant get signals in my home. Including old aged family members at my home who are 70+ need to go out of my house to take call or talk to someone. We as youngsters can do it but i see my parents being unable...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — demanding bill for already disconnected broadband connection

 Abhi188 on Mar 20, 2019
I was having 2 broad band connection having account no [protected] landline no [protected], [protected] having advance rental plan
I had made disconnection request on 20.12.118

And on 14.01.19 airtel executive has taken wifi modem from my premises and given receipt of that
Now on daily basis i am receiving calls from customer care to deposit the bill which is generated on 20.01.19
For what i have to pay as services already disconnected by airtel before generation of new bill
Stop harresing customers
Otherwise i will file suit in consumer court
Complaint comments  Read comments [3]Complaint category Broadband

Airtel — charging me for isd sms I never even sent

 Toukira Mir on Mar 20, 2019
I noticed a number in my bill today, an international one and according to my bill, i had sent 8 sms’s to it. Then i googled the no and got to know this is a scam from airtel to steal from their customers. Imagine how many people don’t even view their bills and pay them just like that. Charging 10-40 per person is a lot of money. I even checked my previous bills and they had even done it before.[protected] is the number....
Complaint comments  Read comments [5]Complaint category Telecommunications

Airtel — my package

 Sanjaykhan Pathan on Mar 20, 2019
I have issues with my dth pack. I have done recharge already but more channels are not active. Contect me for short out my problems fast. Very bed customer service. Airter dth not provide channel selection option. I treid all options about channel selection but nothing work. My register mobile number for airtel dth [protected]. I used this dth since last 2 years and above. Please halp me for better...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Airtel — airtel broadband - getting the money and then saying connection not feasible

 IamDivakar on Mar 20, 2019
I raised an online request to check airtel broadband feasibility in my area. I got a call from airtel, saying 300 mbps fiber is feasible in the area. I asked her to send a technician to my place to confirm connectivity. She assured connection is feasible and said engineer will be sent only after i make the payment. I made the payment on 18th march 2019. Received a call from some airtel guy today 20th march 2019 asking my address. When i shared the address, he immediately said there is no connection in that area. Now this is pure cheating. I tried contacting the person who processed my request, no...
Complaint comments  Read comments [1]Complaint category Broadband

Airtel — reg : complaint for service why fake promise?

 Yashkumar29 on Mar 20, 2019
Mailed below sine week taking fllowoup

Hello customer care / nodal officer,

I don't know even nodal officer is taking care of customer or not or may be now they are not more
Interested to add customer to airtel circle. I think even they have not a curtesy to provide answer to
My email.

As said in previous email. I got a call and i have been told that installation will take 6-9 working
Days. This should be checked before taking payment from me. At that time you guys are promising 24
Hours installation why fake promises....
Complaint comments  Read comments Complaint category Broadband

Airtel — worst network/4g services

 Anirudh Lakshmeesh on Mar 20, 2019
I have been complaining airtel for over 6 months about the network issue and call drops. I was suggested to change the sim. Once the sim was changed the problem was even worse, it’s been more than 15 days, 4g services are not working, outgoing sms is not working. I have been calling airtel and escalating the concern till appellate authority and i don’t get any resolution. I have been calling them like atleast 5 times in day and wait time for a floor manager to pick up is 60 mins....
Complaint comments  Read comments Complaint category Telecommunications

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