Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 30%
Submit a Complaint
30804
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2969
down
1158

Phone:
Phone:
up
1475
down
671
+91 11 4266 6500
[Head Office]
up
645
down
375
+91 11 4666 6100
[Head Office]
up
361
down
271

Additional info
Customer satisfaction rating
30%
Complaints
30804
Pending
7472
Resolved
7486
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (2375)

Airtel Complaints & Reviews

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Airtel — no service for the sim

 Banu Polamarsetty on Jul 24, 2017
Actually i thought i have a problem with my mobile but I have problem with my airtel sim and it shows no service only emergency calls, i dont receive calls nor i cant dial calls, please tell me a solution very urgently ...should i take a new sim or need to go and complaint to the airtel nearby showroom.? i would really seeking for and urgency help, try to resolve the solution !...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — 345 recharge is not working in roaming

 Rantu Nar on Jul 23, 2017
I had done 345 recharge unlimited local/std in kolkata but when i came to mumbai, i can't call. Customer care said that it will not work in roaming cycle, what the hell, they should tell all this terms and condition at the time of recharge.I had done this recharge through myAirtel app, there was no where written this stuff. They had cheated my money by hidden clause here, I am using airtel for more than 10 years now i had to see this for god sake I am going to port in different vendor, can't accept this cheater anymore....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — cheating call from airtel

 Intellect India on Jul 23, 2017
A call from airtel today that they are saying that my internet pack is ends today.my internet pack is ends on August 8th 2017 but they are cheating me that the pack ends today on 23rd july.this is not first time.this is second time..i am asking that why they are cheating.And the downloading speed is very slow only using chrome.I don't know why this happening.I already complaint about this to airtel two times they reply always me with a same message that you we are sorry you are using slow internet connection we are in construction to prove speed of connection in future...
Complaint comments  Read comments Complaint category Internet Services

Airtel — low 3g speed

 Paras Manral on Jul 23, 2017
I have contacted Airtel customer care several times for this issue it's almost 10 days and my issue is not solved i.e I am getting 10kbps only 3g speed which is very low before 10 days speed is fine I also contacted through email I am getting same email i.e We are planning to expand our future networking

But my network strength is excellent this is server issue my friend Airtel sim is giving good speed while taking to your representative they say problem will be solve on 19 of July but problem is same

I really pissed off when I am calling they asking same same information...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — transaction unsuccessful and money not refunded

 Mathuri Sai Kiran on Jul 23, 2017
I attempt to recharge internet pack of INR259 with TXN ID: 170628867866 to my airtel prepaid number on 28-6-2017 using debit card. Recharge was unsuccessful for which money deducted from my account. I reported it customer care, they insisted to wait for 10 working i.e., till 08-07-2017. I didn't get my money refunded till now. Please look in to the issue and refund my money as soon as possible ....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — my mobile missing

 Apurv Bagul on Jul 23, 2017
Dear service team,

Hi, this is Mr.Ram Apurv Bagul from Maharashtra Pune having airtel prepaid connection no.9503176503. I lost my mobile yesterday Evening, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP.

Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Apurv Bagul-Pune-411011-Maharashtra...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — broadand connection refund

 tushar_kale on Jul 23, 2017
Hi, I have raise a broad band request and paid the amount online ₹1000 on 20/07/2016. As the broad band service was not feasible in my area for broadband connection i requested them to refund my amount. I am following this issue with customer care and then submit complain to nodal team but haven't got any proper response from any one. So I have contacted appellate team but then also i am unable to get my refund amount yet. It has been almost 1 year now and still i am not getting my refund amount.
refund it immediately.
CEF NO. 3975372
MY ACCOUNT NO. STATE BANK OF INDIA
Complaint comments  Read comments Complaint category Internet Services

Airtel — sim connection disconnected.

 Ahmaddxb on Jul 23, 2017
Actually I am using my Airtel prepaid number since 2007, they disconnected my line I paid some amount and took back the connection in April 2017. Now they are again asking to the same by disconnecting my line... Actually I am in UAE now, thus they are asking some 900 Rupees to reconnect the connection. Kindly sort my issue to get my connection back....
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — airtel misleading and poor data

 ranjan.ranjan on Jul 23, 2017
This is no wonder or surprise that airtel service is worst and poorest in the entire country.

I usually recharge my data package every month which I suppore to get 1GB data with 4G speed for 30 days. I'm clear that airtel always runs fake promises as usual.

Airtel do not know what is 4G speed but starts to claiming BS ads that don't work no where.

As I said I recharged the plan and I started using it, then I realised my 4G speed is slow. So I just started testing 4G speed using their own partnered company called Ookla. Guest what the speed of airtel 4G...
Complaint comments  Read comments Complaint category Internet Services

Airtel — do not provide hotspot connection to non-local people

 Sarin Patro on Jul 23, 2017
I want to take a new Airtel hotspot connection. But I am not able to get it from Airtel stores. Since I am from a different state and currently staying in Chennai and I don't have any local address proof in my name, they are not providing me the connection. Can't it be provided with permanent address proof like Aadhar etc?
I am struggling from last one month and not able get the connection.
Also I tried to buy online from Airtel site and they said local address is mandatory.
In this era of globalisation, I don't know why they are playing these stupid game.
At least now...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — poor network coverage in challaghatta area of bangalore

 Brijesh Kr Srivastava on Jul 23, 2017
I have raised complaints 3 times regarding network issue but the technician just closes the request without doing anything.

Complaint Numbers:
77890474
78003360 (Re-opened)

BSNL provides excellent network coverage in the same area, but in case of Airtel network received is only 2 out of 5 levels and that too keeps on fluctuating leading to call drops and breaking voice.

This problem has started since last 3 months, before which the network was fine.

Desired resolution is that Airtel solve this issue and their technicians...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel 4g sim voice service not activated

 Harish Rawal on Jul 23, 2017
Dear Sir,
My son brought Airtel 4g sim. Now it is more than 24 hours. Last night he have recharge with 399 plan. Msg also received in his mobile regarding successful recharge. Internet service on the Sim is running but call/voice service not yet activated. We have tried to call on 59059 to activate but call being disconnected. Please advise.
Thanks and regards...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — my data pack is not working

 Anugya Vivek on Jul 23, 2017
I had recharged my number with 349 data pack the offer was 28gb(1gb/day) +unlimited calling for 28 days but it stopped working after 2 days. Do something quickly regarding this because it's leaving a wrong image of your company. Customers problems should be solved quickly so tha we can take advantage of of the sevices provided. I had called several times to customer care but noone picked the call so please solve this problem quickly....
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — asking for pan card for sim activation

 Dineshrao506 on Jul 23, 2017
I wonder to see the msg from airtel executive asking for Pan number. He has issued me 3 Sims taking 3 copies of my aadhar card. Bad part is none of three Sims r activated nd he is asking for pan number now. He is only messaging me, not even taking my call. I have tried around - 100 times to connect with him but he is not responding to my calls. I m afraid as he can misuse my aadhar card copy nd Pan number....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — wrong benefits given as shown

 Ankush Thite on Jul 23, 2017
I have bought a new airtel 4g sim and recharged it with 449.i got the benefits of non 4g handset but i am using a 4g handset.The offer was 1gb 4g data per day and unlmtd local and std validity:84 days for 4g handset and 4g sim.I have got only 2gb data for 1 months and unltd local std for 1 months.i am using a 4g handset intex aqua strong 5.1 and 4g airtel sim. Please help me......
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — prepaid/recharge

 Madhusudhan H Y on Jul 22, 2017
I am using airtel number (9164730123) i got a offer from airtel coustomer support team for re 349 contains daily 1gb 3g data and unlimited calling for 28 days but now they are telling offer only for 4g user so please try to solve this.
And i called to customer care first time they told to use 3gb 3g data it comes with offer after that they will update account post 3gb data we will provide daily 1gb but now they are telling its not possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — non linking of adhar card

 C.t. Joseph on Jul 22, 2017
As per your messages i had visited your service centre in vasco 3 times. On my every visit i got a reply that the server is not working. When asked for the office tel no.in order to make my next visit on confirmation of working server, i was told that there is no office telephone provided. I am a senior citizen of of 70 yrs of age and not in a position to make such visits frequently.
Kindly advise me how you can help me. I also feel that your staff should be more customer friendly....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — charging rs. 100 for linking aadhar to the existing sim

 Dr B Ramana, Principal on Jul 22, 2017
Today i went to airtel vijayawada office near buckingham post office to link my aadhar number to my airtel sim as we are receiving message from airtel asking us to link aadhaar number to sim. Surprisingly they rejected to link my aadhar to the existing sim free of cost but asking for rs.100 for this purpose and recklessly stating that we can complain on the company to any body. Can this problem be solved how can i solve my problem...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — 4g,3g network problem in my area

 Sydney Osmen Robert on Jul 22, 2017
I am facing lots of problem about data network and speed issues from last 4 to 5 months and i am complained many times but no body is sirius about it and company claimed that his data network is the best of all network company is trying to fool us and giving is poor network tv ads of this company are fake i want this problem be soled as soon as possible
Name: sydney
Mob no:7426952662...
Complaint comments  Read comments Complaint category Internet Services

Airtel — unrecognised sim activation

 ltaditya1 on Jul 22, 2017
Hi,

Today i received 2 messages on my idea number from what seems to be airtel number - az-airrtv

Message 1
Thank you for your interest in airtel! We have received your request for activation of mobile no. 9096590375. The same will be activated within 4 hours.

Message 2
Thank you for your interest in airtel! We have received your request for activation of mobile no. 9766344540. The same will be activated within 4 hours.

Please note, i have not purchased these numbers not have i requested activation of these numbers.
Complaint comments  Read comments Complaint category Telecommunications

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