Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 28%
Submit a Complaint
29364
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2184
down
908

Phone:
Phone:
up
1055
down
519
+91 11 4266 6500
[Head Office]
up
456
down
296
+91 11 4666 6100
[Head Office]
up
252
down
207

Additional info
Customer satisfaction rating
28%
Complaints
29364
Pending
13725
Resolved
6434
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (2191)

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Airtel Customer Care related pictures (2191)

Airtel Complaints & Reviews

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Airtel — My sim card is issued on someone else name and i have been using it for atleast 5 years .and now i want to get a micro sim .

 Aniket Raskar on May 25, 2017
Dear sir/madum,
I Aniket Raskar have been using my airtel no for last 5 years where i had provided my identity no but recently i went to change my sim to micro one and found that it is issued on some one else name .and i want to keep the same no as its shared with majority of my contacts, banks and watsapp. so please let me know what can be done .i am ready to resubmit my documents....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Foolish commitment given to me

 mahatma_gandhi on May 25, 2017
I was 3 years Act broadband customer. I got Cal from Airtel like we are giving offer like 999 plan Unlimited calls with installation charges. I said already I using is Act, but plan is k . But I can't spent again one more 1000 rupees for installation. So they said that I have to submit last 3 months Act bills then installation charges also free . Then I ask them to process. All documents collected by their person include with 3 months of Act bills as well. I got new connection on Mar 3 2017. April month I got bill, I gets shocked . They added 1099 plan with installation charges. Then I registered...
Complaint comments  Read comments Complaint category Broadband

Airtel — Internation roming

 Yuvraj Thakkar on May 25, 2017
I have done internation roming and than also call are not going call are disconnected in 1 sec plzzzz check fast i am in singpore than also call are not going and also call me fast only incoming are coming and outgoing are not going plzzz check fast we have a big problem plzzzz do it fast and contant me fast: +91 9712939999 do fast my complani and call me fast...
Complaint comments  Read comments Complaint category Business & Finances

Airtel — Not getting 1GB/Day on 349 plan.

 Nakul Janglay on May 25, 2017
I have recharged my number by Rs 349 plan for almost 4 months now and I get 1gb for 28days. With the increasing competition through other service providers (point in case - Reliance Jio) Airtel too started offering 1gb/day data for 28 days on recharge of 349. Some of my friends/relatives are even getting 2gb/day on same recharge.

But not me.

I raised the complaint to the customer care to which they replied - 'it varies from number to number' and that I will soon get it, which didn't happen.

I have been a customer of Airtel for 7 years now. And it's a...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Block Prepaid SIM

 Dharani Natarajan on May 25, 2017
Dear service team,

Hi, this is Suganthi from Pondicherry having airtel prepaid connection no. 9894541130. I lost my mobile a week back, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP.

I have already informed the customer care to block it, but still it looks to be active. I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Suganthi-Pondicherry-605107...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — Request for cancellation of Certain Mobile Numbers

 umalazar on May 25, 2017
I, Shaik Mohd. Ismail is the subscriber of Airtel since 2003 and I am having Airtel connectins and due to my personal reason, I intend to cancel the following numbers. So, Please cancel the following mobile numbers stands in the name of Shaik Mohd.Ismail, I-Additional District and Sessions Judge, Ongole, Prakasam Disrict, A.P.

1) 9849034108
2) 9701946565
3) 9849418962
4) 8374487456...
Complaint comments  Read comments Complaint category Employees

Airtel — Network problem and Broadband issues

 Jayander on May 25, 2017
Dear Sirs,

This is to bring it to your attention that we, Royal Shelter have 28 Nos. of CUG lines for which we have migrated the Vodafone network to Airtel network at our office at Trichy, Coimbatore, Chennai, & Karur.

We regret to inform you that since after this interchange, we are having difficulty in conversations due to poor network reception. Even though the handset’s network indicates full signal, we are unable to make a clear outgoing / incoming calls, particularly in the Mob.No.9842466466. This obstruction creates lots of inconvenience in our communication...
Complaint comments  Read comments Complaint category Building Developers

Airtel — Want to disconnect my broadband connection

 Bhaad on May 25, 2017
My 01204990867 is my broadband no. This connection is on my id but using through any other person, he is not paying bill last 3 months and your cce called me many times i told them about mr. Vivek which is using this connection and gave his mo. No. Also. I told to your cce that registered my request for disconnect this connection but they are not doing.
From today i am not responsible for this connection and bill payment also if company will not disconnect the connection i will use court notice about it.
Hope company will help me....
Complaint comments  Read comments Complaint category Broadband

Airtel — Broadband not working

 Puneetarora333 on May 25, 2017
My name is puneet and my airtel landline number is 011-45794257. I would like to bring in your notice that i am facing issues with my broadband connection from last one month, the issue is frequent disconnection. I have raised the complaint end number times. Four engineers have already visited my place, however they are not able to fix it till now. It is becoming so frustrating now as it is affecting my work. I have again called customer service last sunday. Somebody was supposed to come and fix this but no one turned up till now, its been 4 days reference number 011-85308268. Now airtel has started...
Complaint comments  Read comments Complaint category Internet Services

Airtel — Fraudulent money transaction from SBI Account to Airtel Money

 Sooraj Sukumaran on May 25, 2017
Dear Sir / Maam,

This is to inform you that there has been Online fraud transaction from my father's SBI Savings Account No. - ending with 3389 on 05/23/2017 to AirtelMoney. Total Amount of Rs 7000 /-.

AirtelMoney transaction details : OTHPG 95562, OTHPG 95562, OTHPG 956714.

Request you to pl take necessary action against above transaction & hold the payment.

We have already informed the matter to Cyber Crime Branch. Matter shall be taken up legally.

Look forward for your quick & favorable response.

Thanking...
Complaint comments  Read comments Complaint category Credit Cards

Airtel — Already submitted the bill but get the mail for it

 Eza Anwar on May 25, 2017
Hi team,

This is totally unprofessional without any information my number outgoing call are stop.

when I call customer care then they tell me Because of my number 8826650033 bill is due that why my services stop for number 99909805** which I already pay on 31 march 2017 through paytm on number 8860180759 she is saying she is lawyer and a case is filled on me by airtel for amount 2475 and today is the last day of financial year if i pay 1000 rs amount by Paytm no further call and mail i get regarding that number and that girl have full information about me and my bill...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Customer care executive is unreachable

 divyaks on May 25, 2017
I am Divya Kr Sharma, i am not able to get my call connected to customer care executive from my airtel prepaid no . i am Old customer of airtel. i was facing the same problm for a long time . still am facing . if i call to customer care from othr no . they tell to send a message to 121. I tried it so many times. nothing worked out . i dont know what kind of service airtel is providing. can u pls help me out.
My Mobile no . 9871452131...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Non affording of credit and net data on recharge of new sim from postpaid to prepaid.phone9815319360

 choprarakesh.sbi@gmail.com on May 25, 2017
Sir/Madam,
I am to state that I got new sim on account of changing my no.from postpaid to prepaid and recharge for RS.200/-.I did not get talktime amount f Rs.106 and 50MB data as per the scheme due to the reason my verification was done after I put my sim in the phone.
In this regard I am to submit that I wad told that verification process takes 24 hours.But due to technical reasons it has taken three days by the Airtel and that too after my repeated calls and emails from your merchant office and call center and at last after I requested to refund my money and close my connection.
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Refund status

 Vishnu Maliya on May 25, 2017
Dear Sir,

I Had Applied For New Broad Band connection With you And I paid An Amount Of Rs :600/- On March 16th And The Reference Number Is 7032136168.Since The Connection Is Not Feasible In The Location I Had Requested For Refund But Still There Is No Refund From Youn end Kindly Arrange For Refund And Do the Need Full

Regards
Vishnu
9841045752...
Complaint comments  Read comments [2]Complaint category Broadband

Airtel — Damage protection

 Nikhil Behal on May 25, 2017
I have enrolled for damage protection plan now my phone have been damaged they are not saying anything how to claim for damage protection its a worst experince they make people fool if u cant give me claim then refund my rupees. my contact no. is 8955222381
my feedback is zero for this company customer support says there is not having this type of plan in airtel hahahahaha pura din t.v pe ad aa rhi h nd u r saying u dont know anything about it....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Airtel — Number not recognized for any mobile registration

 Thiyagarajan S (Raja) on May 25, 2017
Overview:

Many online web portals (educational, financial etc) allow mobile number based registration or collect information including mobile number to reach back to customer at later point. In many cases, the airtel numbers are not recognized as valid numbers.

Issue in detail:

I have two Airtel numbers starting with 733XXXXXXX, both numbers are not recognized as valid number while making online registration in many places. Some of the online services / enquires done via Facebook Ads for education institution reject the number stating that invalid number.
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — Application for Bill Paid to Other Number

 Gunjan1996 on May 25, 2017
Application for Bill Paid to Other Number

My Landline Number 01414047270 of Airtel has bill of April amount Rs.1090 has been paid to other landline number (01414047250 of Prudent Broking ServicesPvt. Ltd.) by mistake on 22nd may 2017 through E-Mitra . I have receipt of E-mitra of paying that bill. I am attaching that bill picture​ in this mail below . I have also talked to customer care number and they said to email complain regrading this issue. I know its a mistake by me or e-mitra agent . Please give me the solution regarding this issue.

I hope this issue will...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Airtel — Airtel Broadband installation delay

 aditya_aneja on May 25, 2017
DEAR AIRTEL TEAM,

I have made payment of INR 3792 by cheque for my airtel connection to be installed at my home premise. I have been promised everyday that the connection will be installed but it has been 5 days since my payment has been submitted.

Poor customer service is not expected.

Name: Anjali Aneja
Location: Palm Avenue
Kolkata.

Engineer name. Biswanath Das 9748911669

Please have it installed as soon as possible....
Complaint comments  Read comments Complaint category Broadband

Airtel — Issue with 4G Prepaid SIM

 Anand Durai on May 25, 2017
I upgraded to 4G prepaid SIM with the same Number early last year. But around December 2016 my mobile phone was not detecting 4G network and I was forced to change my network setting to 2G/3G. Even then there where issues with the network while connected to the mobile data. I bought a duplicate SIM card and was still facing same issue. I thought there was some issue with the mobile phone slot and changed the SIM to secondary slot and still facing same issue.

Recently I was out of country for a month and when I arrived at India before two days and inserted the SIM into the mobile the...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Plan given by your franchise

 Girish Samant on May 25, 2017
Your franchise representative called me and given me one plan. My existing plan was under Tata Docomo. My plan was family plan under Tata Docomo with Rs 999 and 3000 minutes by all. Also 1000 sms and 1 Gb data free. Your representative telephonically called me and suggests the better plan which includes Rs 999 monthly bills which includes 5 phones on sharing basis. He then asks for the add on card charges which i refuses as it would increase additional charges than the current plan. So he told me that inclusive of all in the same plan he will give me 3000 local and STD minute and 11GB 4G data in...
Complaint comments  Read comments Complaint category Other

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