Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
27311
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1385
down
678

Phone:
Phone:
up
658
down
372
+91 11 4266 6500
[Head Office]
up
301
down
209
+91 11 4666 6100
[Head Office]
up
172
down
153

Additional info
Customer satisfaction rating
25%
Complaints
27311
Pending
12309
Resolved
5018
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (1947)

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Airtel Customer Care related pictures (1947)

Airtel Complaints & Reviews

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Airtel — Airtel incorrect international roaming charges

 rraghu1989 on Feb 20, 2017
Hi there, I have been using my airtel number 8184999922 from last one year. Recently I have been to UK for my company business trip. I have not used any data there but Airtel has charged me 13000rs towards international data roaming charges. I spoke to their customer support team and appellate teams many times but couldn't get any response from them. One guy from airtel called me one day that he is from settlement department from aritel and asked me to pay 4000rs and also asked me to give him Rs 2000 in hand in order to waive off the remaining bill. I gave him 1500 rs in cash and 500 rs later transferred...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Ticket number :AOR8a5f66-Airtel refund

 ari12323456 on Feb 20, 2017
I have requested for airtel land line with broad band connection,
I have submitted the proof and gave cash of Rs.2100,
They said the amount will be deducted for 1st three month bill,

I waited for 3 weeks, I gave complaint which was not solved,
i wrote mail to 121@airtel.com
Complaint number :7030948347

Since i haven't received any proper reply, i wrote to appellate.southabts@in.airtel.com

They convinced it will be done in a week time, no use .

Later i lost my patience, i shoutedand said i dont want your connection...
Complaint comments  Read comments Complaint category Broadband

Airtel — Airtel not changing me to a cheaper broadband plan, despite repated requests

 radge on Feb 20, 2017
Sir, I have an airtel fixed line + broadband connection with number 044-47435152.

It is an ADSL connection and the current plan is 1999+taxes plan. I had called airtel customer care, probably on 2nd Feb 2017, to change the plan to 1099+taxes. They asked me to call back on my billing start date (5th of every month) for plan change.

I called their customer care on 5th - they were unable to change plan due to a backend error and asked me to wait for 3 days. I called them again on 8th - same response, wait for 3 days. They also refused to give me a reference number. I...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Airtel — Please Activate my old Airtel Number :-9816023107

 avtarchandel@gmail.com on Feb 20, 2017
Dear Airtel,

This is Avtar Singh, i had an airtel number +91-9816023107 which i brought three years back. as i didn't use my number for period of 6 months. airtel deactivated that number... but i want that number now badly because i have given that number to all officially and friends.

Kindly Help .

Regards
Avtar Singh
avtarchandel@gmail.com...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — No response on my complaint

 anks2011 on Feb 20, 2017
Hi

I am registered with my mobile number 9313251080. I had ported this number and mentioned the address of my company name. Now I went to the store of malviya Nagar to change the address. Since I stay in a paying accommodation that's why I gave my company's address. At the store they changed my address but the name of the company still exist in the bill.

> Note:- I want to remove just the company name.

> Note:- I dnt want plan or any services to change.

>

> Looking for early redressal as I have to use the bill as proof in...
Complaint comments  Read comments [1]Complaint category Other

Airtel — Very disappointed with airtel broadband ..Do not use airtel broadband

 hdixit on Feb 20, 2017
Hi this is regarding the airtel broadband 01204732255 .

I am writing this mail because i am very unhappy with the Airtel broadband department.
I was the very happy using airtel broadband since many years, But since 15 days, it was a very horrible experience for me.
I had airtel broadband in noida D-block, Sector 27 for almost 2 years, I had stopped my connection on March 2016 because i was shifting to Bangalore.
I moved from Bangalore to Noida on 6th feb, then i requested for re connection of my old broadband connection in different address.(B-497, sector 19 Noida)...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Refund have not taken place yet

 Hemalatha agilan on Feb 20, 2017
I applied for broadband connection during December 2016 but later on I received call from Airtel stating that connectivity is not feasible in my area so I asked for refund of cash of RS.1000 which I paid and I uploaded my bank passbook scanned copy in airtelonlinerefund.com and they said it will be refunded within 2 working days but it's been 2 and half months but still the refund is not made. How much long should I wait? I'm frustrated by your customer service, the next day I called for new connection they came to collect the amount but to refund my money back your Airtel team is taking about more...
Complaint comments  Read comments Complaint category Broadband

Airtel — Regarding sim card

 madhavanmaddy on Feb 20, 2017
Respected sir / madam
Hi this is Madhavan I am using prepaid connection
number this 9094727735 my number connection cut so pls provide Me same
number with new SIM card I have reached two much time to complaint
regarding this matter but not help Me now I want same SIM card because
using this number for 8 years pls provide this number say to airtel team
pls provide me pls do it needful...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Not getting otp to airtel sim

 saiavvari on Feb 20, 2017
Hi Airtel, I am not getting OTP for SBI online transactions . I already registered my mobile number in the bank . from the past one month i am not getting messages and OTP'S for my online banking transactions.Unable to send messages also. I contacted bank they are telling register your mobile for OTP support in airtel. My cell no is 9395521497. Please do the needful. Thanks and Regards -- AVVARI SESHA TALPA SAI .My mail id is : saiavvari1@gmail.com...
Complaint comments  Read comments Complaint category Banks

Airtel — Message send problem

 1satishkumar on Feb 20, 2017
Sir I am SATISH KUMAR. I am using the airtel sim card contact no is. 918239830003 sir when I send any sms the notifications show that sending is failed. Plz help me...
Complaint comments  Read comments Complaint category Products & Services

Airtel — Airtel app and customer care agents

 Alira Rizwan Khan on Feb 19, 2017
Complaint1: No right information given in the app. Information is wrong.
I recharged using the airtel app which says 3gb 3g/4g at Rs.248. Instead i was credited 2gb 4g only data + 1gb 3g data. My phone doesn't support 4g and neither there is 4g coverage in my location. So that 2gb data went wasted. The app must give right information about the recharges.

Complaint 2: Customer care service doesn't provide right support.
I called customer care agent to ask about this issue. And what they replied was I am supposed to call customer care agents every time i recharge and...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Internet nahi chalne sambandhi complain

 Ayush Kumar Kedia on Feb 19, 2017
Namaskar sir mera airtel mobile number hai 9006091926 sir darsal kal se mera internet nahi chal raha hai sabhi website sabhi application per nahi chal raha hai kuch bhi open karte hain toh Connection failed batata hai jiske bajah se hum bahut pareshan hain mera address hai- Main Road Gaon- Sonbarsa Raj District- Saharsa Pincode- 852129 issi area mai iternet kaam nahi kar raha hai iss liye meri yeh complain darj kar iss problem ko jald se jald solve karwa dijiye please sir...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — No Service reflecting on both postpaid numbers after televerification successfully done

 Anurag_roy1986 on Feb 19, 2017
Hello Team,
Yesterday evening I got the confirmation from Airtel about successful approval received from Reliance GSM about the MNP status for my two postpaid numbers (9555074111 & 9555531575).
Today when I changed the Sims and got televerification done by Airtel for both the numbers it remained successful for couple of minutes and after that started reflecting No Service and there are no signal bars. Called Airtel customer care and they suggested to keep mobile switch off and wait for two hours and network will resume automatically. However 3 hrs crossed and there is no change from...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Refund still not credited

 itscooltime on Feb 19, 2017
So, a few days back I posted a complaint about refund not being credited and one of the transaction got refunded but the other did not and I did not get any response from anyone. The refund amount is Rs 87. The complaint no. is 286549. The customer service has not replied to emails, too. This is taking too much time and very unacceptable for a process that is automatic. Please refund quickly....
Complaint comments  Read comments Complaint category Internet Services

Airtel — Not registering on the 4G network

 Amol Gautam on Feb 19, 2017
I got my number ported from TN circle to Karnataka Cicle, but i am unable to connect to the 4G network.
The 3G works fine but i am unable to connect to the LTE network on airtel.
I guess they are repacking the 3G SIM in 4G packets.
I have a 4G sim, and a 4G handset, but still i cant connect to 4G network.

The customer support is clueless what to do.
worst experience ever. Switching to JIO next month....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Refund is pending

 Nishant_gadgil on Feb 19, 2017
We raised a request for broadband connection on 10th of Dec and we didn't got any connection and after that we raised a refund request on 7th of January 2017 but still our refund is pending with airtel. Everyday we are calling to their customer care but they used to give the assurance that your amount will be refunded within 48 hours but there is no refund initiated from their side.

We mailed to their zonal office their appellate team also but there is no response.

We keep on communicating them through mails and calls but there is update from there side.
Complaint comments  Read comments Complaint category Broadband

Airtel — I haven't got 3 gb of internet as it was shown in special recharge.

 Areeb Arshi on Feb 18, 2017
I have recharged with rupees 349 and i had to get unlimited calls plus 3 gb of internet as it was shown in special recharge for you. But i got 1 gb of internet only....
Complaint comments  Read comments Complaint category Internet Services

Airtel — Airtel network problam

 Bhagirath Nagar on Feb 18, 2017
Diar sir yeha par airtel ka network sahi nahi chal pa raha hai kabhi ata hai kabhi nahi aata 3g net bhi sahi nahi chal pa raha hai..
Apne app chalte huye cut ho jata hai apse ricwest karta hu ki app jaldi se is par koi riaction le...sewa jaldi se shuru karwaye...kafi pareshani ho rahi hai...sahi tarha se ntwork nahi hone k karan kai prakar ki pareshaniya aa rahi hai kabhi bhi network chala jata hai... Kafi der tak nahi aata hai......
Complaint comments  Read comments Complaint category Education

Airtel — Unassured Tariff and Intimation not provided

 jawa43mit on Feb 18, 2017
Unassured Tariff - worst tariff preparing team they had.

SMS limit crossing Intimation not provided, I called to customer care and complaining about this but they told me that they sent Intimation. As like they are good enough at work not only that. They asked to check next day to check the intimation I must send the 100 SMS.

I got several call drops too if I asked they may blah blah(you people had conversation via phone) like that.

Network covered in most areas But Worst service(Airtel) they where keen on money so they are telling FAKE reasons....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Billing regarding

 Aabid Wani on Feb 18, 2017
Dear sir
My number is 9906485504 postpaid.
Sir due to some financial problems I couldn't pay my bill in time as I was suggested to pay 1100 hundrd rs now I m ready to pay this but unfortunately my number is suspended n airtel customer care is now suggesting me to pay 2200 as I never use any service of airtel since last two months. I cant afford to pay 2200 rs.
My alternative number is 9697239737...
Complaint comments  Read comments Complaint category Mobile Service Providers

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