Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 27%
Submit a Complaint
35995
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
7075
down
2472

Phone:
Phone:
up
3614
down
1510
+91 11 4266 6500  [Head Office]
up
1574
down
806
+91 11 4666 6100  [Head Office]
up
895
down
624

Additional info
Customer satisfaction rating
27%
Complaints
35995
Pending
4550
Resolved
8451
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3671)

Airtel Complaints & Reviews

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Airtel — postpaid to prepaid migration misled

 PRASHANT POHEKAR on Nov 17, 2018
I migrated my airtel postpaid no to prepaid. Before migration the airtel executive assured me that I will get lifetime validity prepaid plan with no minimum recharge required. The call is recorded on my mobile. After the no was migrated from postpaid to prepaid, the person at 198 callcentre told me that lifetime validity plan is no more. I will have to recharge my no after the expiry of the running recharge validity. I had been misled by airtel....
Complaint comments  Read comments Complaint category Products & Services

Airtel — customer not given roaming service for the advertised 30 day period for which money got detected

 mystarrocks on Nov 17, 2018
Airtel PostPaid

IR roaming plan 30 day validity 3999 INR

This is regarding airtel billing, user IR charges even though the user is in the 30day period for which user already paid full amount.
Amount was paid prior to validity expiry. User tried to stop auto renewal for the same pack from next month bill. Airtel says that deactivated the pack within the validity period expiry

Below is the full details.

I activated my International roaming pack for 30 days on 26th of
October(last month)

The activation was done...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — internet gets slower for the past one week

 Mur1959 on Nov 17, 2018
I have used Vodafone internet to give this complaint. Past one week we are not getting connection with your network often troubling both in voice & internet. I holding my decision to change the Vodafone connection with your network.in our area kavalbyrasandra most the users having problem with your network. Most of friends have similar problems your network...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — network problem at charminar, panjesha

 sges on Nov 17, 2018
We Srigayatri jr college( charminar branch) using your number i.e., [protected], [protected], [protected], facing network issues at our branch.
We could not even connect calls to our students. We are also using a Card swiping Machine for collecting Fees. We are unable to even swipe our Swiping machine. And most of our Employees are Using Airtel Mobile network only.

we request you to solve the network issue as early as possible....
Complaint comments  Read comments Complaint category Education

Airtel — double recharge of same offer

 ashok rao p on Nov 17, 2018
Recharged one of my family members mobile twice with the same offer twice unknowingly from 2 different locations on the same day.
Called customer call but NO use.System should be intelligent enough to credit back or extend the same offer to next month.

This is very bad on a telecom gaint Airtel.
Expect Airtel to build intelligent software and be customer friendly....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — network issue 5

 chauhandilip on Nov 17, 2018
I just got fedup with this network i think i need to move to jio. Yesterday i send a image file and it took more than 6 hours to send that file, and you all give add that it's best network i hate to watch add now once my this pack gets over i will port to jio.Day by day it's going worst and finally i need to take action. I run the speed test downloading its fine but upload its showing zero....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — outgoing is blocked on 15th november

 Karthick murugamoorthi on Nov 17, 2018
I have balance of more than 50 rupees. But my outgoing validity is expired now. No details why it was expired or how much I have to recharge to get back outgoing validity.

Even after my repeated recharges. Still outgoing is now working. I got a message saying incoming also will be stopped on 24th November.

If u stop both no point of using ur airtel sim....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — poorest internet speed in our area

 Rahul Balwani on Nov 17, 2018
There is very slow internet speed in our area . I bought a pack of unlimited talk time and 1.4 GB /day 4G internet . But net speed is even slower than 2G
So plz do something about it.

We are 3 users of airtel ISP
There is no increase in speed in last 3 months
Otherwise I and my family will be forced to change over internet service provider

Address
Harikrishna nagar society,
Sardarnagar,
Ahmedabad.
382475...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — new port-in connection showing "no service" 8638888962

 DK Pranjit on Nov 17, 2018
Hello,

I have ported in from Rel-JIO to Airtel, however my JIO SIM connection got deactivated still I am unable to use the SIM being provided to me. I am getting an error stating "No Service"

Please review the same and take necessary actions. I have been using the same number for the last 2 years so I am in urgent requirement of the number to get activated ASAP.

Regards
Pranjit...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — company name update on bill

 rahul kaim on Nov 16, 2018
I asked them to change company name on the bill from csc to hcl, so firstly the asked

A sample number
Mail from my office id
Company id card

After that, i received a confirmation that it will be done by 8 pm. Later i found that they have changed it to nec i never asked for and also they changed the address to old one which was there 2 years back. I asked appellate team the reason why they change it to name which i did not ask. They did not revert with reason instead they saying in order to change the name i have to visit the nearest center. I again...
Complaint comments  Read comments Complaint category Utility Services

Airtel — airtel wifi invoice (01140110839)

 Satish Uppal on Nov 16, 2018
We have successfully paid the bill on 13th oct via hdfc bank credit card. According to the bank statement and information they have advised that the payment has gone through and made to airtel (Payment id: mt[protected]. But the airtel people has been telling that the payment has not completed and they have disconnected our service and we have paid the amount of 6000 which had been taken from our account but is been said by airtel that we don't have it. And has cut off service. Our service number is ([protected])....
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Airtel — reversal for wrong number recharged

 Prashhu on Nov 16, 2018
My correct number is [protected]. I accidentally have recharged a wrong number - [protected]. Transaction id is - [protected]. Transaction is done using airtel payment bank using wallet on my airtel app. I have been trying to reach the wrong number but there is no response from his side. I have spoken to customer care of airtel and asked for any possible solution but got nothing in return. Please help me in reversing the amount to my wallet....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — network issue - whitefield, bangalore

 suniltko on Nov 16, 2018
Hi,

I've raised one network complaint by may 2018 and following up continuously. My complaint sr number is c4gsp[protected]. When sending follow up, immediately or very next day i will get a call and an sms saying we're working to resolve this issue. This will resolve soon. But the problem still existing and airtel agreeing that, this is their complaint.

I've requested the expected completion date of this rectification and they don't have any answer/idea on it. Due to bad service voice calls also getting disconnected in between rather than reported data issue....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — unable to recharge prepaid airtel mobile no

 bazaleel on Nov 16, 2018
Hi,
I am unable to do online recharge for my airtel prepaid no [protected]. Every time when tried to recharge, it is giving unsuccessful transaction error. But amount got deducted from my bank account.
Transaction reference
[protected]
Please provide a resolution on the same asap.
The same have been yried from an airtel store, there its getting succeeded. Can you please help why it is failing online.
Regards,
Bazaleel...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — airtel 4g/internet service not working

 Sagar Campli on Nov 16, 2018
I have converted an airtel no. From prepaid to postpaid as an add on connection to existing number. It's been less than a week and my internet isn't working in the new add on connection when raised a complaint they r giving wait time of 4 days a connection of one week old and my network in't working for 5 days.. Its been 2 days out of the 4 days and there is no sign of rectification.. Plz arrage a call back on [protected] to help resolve this issue....
Complaint comments  Read comments [2]Complaint category Family & Relationships

Airtel — internet on cell phone

 Exploring Horizons Pvt Ltd on Nov 16, 2018
For the last 2 months am not getting proper internet on my 2 airtel nos. One is prepaid and other is post paid... Which has accumulated 122 gb data which i can't use. Being a business person this is affecting my work.
Made complaints y walking into offices... But to no avail.
Why give or announce packages for users if the company cannot provide... This is all a gimmick.
Kindly improve ur infra structure asap... Don't know what else to say....
Complaint comments  Read comments [5]Complaint category Internet Services

Airtel — not receiving otp regarding net banking payment services

 NAND KUMAR YADAV on Nov 16, 2018
Respected sir/madam,
I am user of pre-paid airtel no.[protected]. I am using net banking services for online payment of electricity bills. During the process there is an option comes for one time password, which i am not getting on my above said mobile number. If there is any problem from your side, please short out the same to enable me to take service of online payment through net banking.
I will be thankful for your kind cooperation in this regard.
Sincerely,
Nand kumar yadav
[protected]...
Complaint comments  Read comments Complaint category Banks

Airtel — complaint against airtel agent, name - saddam

 Dinesh Ram Muthusamy on Nov 16, 2018
Sir,

I am dinesh ram, chennai.

I got a call from airtel on 24.10.2018 from [protected] requesting to join airtel from existing mobile vendor. After discussing the plan details (Rs. 399 plan), they assured a person will come to my home for doing all the porting works and recharge.

The same day a person named sadham[protected] approached my home and gave details to port two numbers to airtel. He also said that intial recharge will be done only at the company store and requested for rs. 800 (Rs. 399 for each number) and i gave the same.

...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — lapu number problem

 biswasdeb436@gmail.com on Nov 16, 2018
I want airtel's lapu number. I have tried many ways but failed to get it. So now i am copellant to you. You have arranged me an airtel lapu number. I have dialed airtel's dealer number 12144 but i do not see the phone. So now i ask you for help, please help me. My airtel number is [protected]. I have complied with you but i have given a sms from you, my complainant has been reduced. So i have done it big. Please help me out of my favor....
Complaint comments  Read comments Complaint category Business & Finances

Airtel — my transaction failed but the amount was debited

 Kavitharaj on Nov 16, 2018
Hello, i have recharged for 4g pack amounting to inr.399 through online on 1st nov'2018. The transaction was failed but the amount has been deducted from my bank a/c. I hve called customer care they told me that the amount will be credited in next seven days but till date the amount got debited from my account not credited back to my account. Once the transaction is failed you have to proper steps to refund that amount. Whenever i tried calling customer care they always made a excuse and extend the date its such a waste of time. Its been more than 15 days when will i get my refund back. Its not...
Complaint comments  Read comments Complaint category Mobile Service Providers

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