Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
27414
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1409
down
690

Phone:
Phone:
up
673
down
378
+91 11 4266 6500
[Head Office]
up
307
down
212
+91 11 4666 6100
[Head Office]
up
173
down
155

Additional info
Customer satisfaction rating
25%
Complaints
27414
Pending
12377
Resolved
5077
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (1955)

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Airtel Customer Care related pictures (1955)

Airtel Complaints & Reviews

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Airtel — Pre Paid connection to Post paid connection

 Prajesh Pareek on Feb 26, 2017
D/sir
From last 10 to 15 days, I am regularly in contact with your customer care representative requesting to change my pre paid connection to post paid connection all the time they use to assure that there representative will reach within half an hour or 3.00 pm to 5.00 pm everyday but no one has come till todate. I do not understand what is going on why airtel service has gone down. I must say poor service. please let me know the reason....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Internet connection failed

 Ayush Kumar Kedia on Feb 26, 2017
सेवा मे,
ऐरटेल लिमिटेड
सोनबरसा राज
महाशय,
मेरा ऐरटेल मोबाईल नंबर है 9006091926 पता- सोनबरसा राज जिला- सहरसा पिन कोड 852129 उपरूक्त विषय के संबंध में निवेदन है कि कल सुबह से मेरा ईँटरनेट काम नही कर रहा है कुछ भी ओपेन करते हें कनेक्सन फेल...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Unable to change my Broadband Plan since 1 month

 praveenyadav2005 on Feb 26, 2017
AIRTEL RELATIONSHIP NO. 70277687526

I raised plan change request to Airtel on 7.Feb.2017 since then the harassment has started. I made ample of calls to customer care for change of my existing plan every time they said sever is down but during my last transaction they clearly mentioned that I am not in there database and since then no service request number has been provided. I have emailed them for that also zero gravity response till date.
Today I called up again, the same response is there that we are helpless.
Email Id - nodal.ncr@airtel.in is not working.
Complaint comments  Read comments Complaint category Broadband

Airtel — Balance carry forward

 Rajeev Bhadana on Feb 25, 2017
सर मैने एक recharge 1498 30/1/2017 को करवाया जिसमे मुझे बताया गया की इसमे 10gb data or 12 month validity मिलेगी और इसमे 51-1GB, 99-2GB, 259-5GB recharge पर मिलेंगे पर ये नही बताया की आपका balance carry forward नही होगा 10GB Data केवल 28 days के लिए है।customer care मै ऐसे लोग है आपके यहा जो ये कहते है की हम आपकी कोई सहायता...
Complaint comments  Read comments Complaint category Internet Services

Airtel — Samasya

 Ayush Kumar Kedia on Feb 25, 2017
Sir mera airtel mobile number hai 9006091926 sir kal se mera internet kaam nahi kar raha hai koi website koi application per kaam nahi kar raha hai yeh problem aaj 2 mahine se ho rahi hai aur koi iss samasya ko solve nahi kar raha hai mera address hai - main road gaon- sonbarsa raj district- saharsa pincode- 852129 mera mobile number hai 9006091926 please sir iss samasya ko jald se jald solve karwaiye...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — My Refund amount not bein

 Priti07 on Feb 25, 2017
Hi, I have raise a broad band request (Ref42013850)1and paid the amount online ₹3792 on Feb th 2016. As the broad band service was not activated in 48 hrs for broadband connection i requested them to refund my amount as they were giving excuses like network connectivity issues. I am following this issue with customer care and then submit complain to nodal team but haven't got any proper response from any one. So I have contacted appellate team but then also i am unable to get my refund amount yet. It has been almost 20 days now and still i am not getting my refund amount. I am also requesting...
Complaint comments  Read comments Complaint category Broadband

Airtel — Always Wrong Information provided

 HARRY JOSHI on Feb 25, 2017
I am user of Airtel Since 8 year . Very Bad Service i Ever Used in last 7-8 Months, Always Provide me Wrong Information about Plan of rs. 549 . Wrongly taken money from customers . i Suggest to all never use airtel service . very poor network always call droping issue arise .they are Adding Extra Money in my Bill (8057911112) after Mention comment on their System . very Poor Internet spped I Got ....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Lot of unwanted calls from the unknown numbers

 ashoks1912 on Feb 25, 2017
I am being troubled by lot of unwanted calls from airtel representatives for last 9 to 10 months now, they are asking me to port my number to airtel. I have already told them several times that am not interested in porting my number still am being harassed 2 to 3 times every week.

The call comes from some unknown number though I have activated DND. Recent number was 08046308444. Further these calls come from different number everytime so even if I block one number it will not help. Its creating a lot of problem to me during my working hours.

First of all I want to...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — 3G/4G not working properly and getting continuous EDGE service in 2G

 ulag on Feb 25, 2017
Dear Airtel,

I am using airtel prepaid since last 7 years. How can i raise a complaint in care number. I can't complain via 121 and 198. I don't know whether those numbers are for customer care or something which makes irritation to customers. Today i tried so many times to contact a customer officer. There was no any option to contact them in 198 and 121. Those numbers are giving only informatios. This is very disgusting. And here is my complaint.

I am recharging around 1000rs per month for airtel 3g/4 service. If i use more than 15 mins, it is automatically turned...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Airtel MNP Issue - Number Not Active Last 3 Days

 earvidubey on Feb 25, 2017
My number (M-9650384385) is not active from last 3 Days. I have applied for MNP from Airtel UPE (Prepaid) to Airtel Karnataka (Postpaid).

Previous SIM got deactivated but new SIM is not yet active. The MNP should be seamless. From last 3 Days and I am not reachable to any of my contacts.

I have already approached twice to nearest Airtel Express Relationship Centre and they said we have escalated the issue.

Feeling Helpless.

M - 9650384385 (For MNP)
Alt: 9616410019

I have escalated the issue to RO. Lets see, if they...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — No service or week signal

 jo3 on Feb 25, 2017
We are facing network issue in calling since 5 feb 2017 on my num 8527818088. same issue occurred in my another number 9990881570 also. We wait till 8th feb and registered a complaint with airtel whose complaint no. is 73995745. On 14th feb we come to know that same has been closed mentioning that earlier same issue is still on hold which was registered in aug 2016. Please be noted that aug 2016 issue was regarding internet services which we are not using now because no solution was given for our concern. But this time issue is regarding the most basic service i.e. Ph calling. we are chasing behind...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Talking problem

 Naveen Bhagat on Feb 24, 2017
I am living in rohini sec 13 delhi in savera apparent in this area network is very poor and I can't talk in my house .network is very poor so please resolve this issue as early as possible. Everyone in my society is facing this problem. Everyone is fedup from network issue so I want from airtel please remove this problem as early as possible. I had complained so many times but airtel not resolved my problem...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Requested for broadband.Till now no connection and no refund.

 Praveen Prabhakaran12 on Feb 24, 2017
I am writing this complaint to you to have a look on my concern regarding the airtel services. I need to escalate to you the issue which I faced from airtel. I am not sure whether you are the right person to escalate and you can take action against the issue.

2 month ago, I have applied for a airtel broadband connection through airtel site. Initially, I got a message that there is no feasibility at my location. But after 2 days, I got call from airtel executive and said that there is a feasibility at my place. She said that airtel has sent an executive to collect the required documents...
Complaint comments  Read comments Complaint category Broadband

Airtel — Against the service center in charge lakhwinder

 Divyam Agrawal on Feb 24, 2017
The complaint is put down against the service center in charge Lakhwinder of Adarsh Services, House no 213, sector- 52, Chandigarh. The reinstallation of airtel dishTv was done, for which she informed Rs250 will be taken, but at the time of installation Rs 450 was charged.
On talking to her she back stepped and told to remove the dish and give it back to customer without installing in a ruthless manner....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — Not getting sim

 Deepsingh Jatt on Feb 24, 2017
I have got the new post paid sim. And the sim no. Is 8991101606100002090u.. But the sim is not able to activate. I called your executive mr.Ajit, he said i will go to office and tell you. But no response from him. The document was collected from on 16th feb 2017. Yesturday they say please go to mini store and say i have lost the sim and get the new one.. Why should i go to mini store.. So please resolve my problem as soon as possible. As i need the new connection urgently..

My name is gagandeep singh

mob no.8860453355...
Complaint comments  Read comments [1]Complaint category Employees

Airtel — Airtel poor signal frequency at nandalur railway station premises

 CLINRE OFICE Nre on Feb 24, 2017
Respected Sir, I am incharge of Running staff of Nandalur, Railway station. Our employees around 350 members are using AIRTEL departmental mobile nos. Recently our employees are facing Poor signal frequency for while calling to book for duty i.e. for train services. it is much difficulty is being experienced. In time due to poor signal frequency out going/incoming calls are not connecting properly. Our employees are bitterly complaining about poor signal frequency and causing delay for train services. Hence, it is requested kindly look into the matter and take proper action for good signal strength...
Complaint comments  Read comments Complaint category Railways

Airtel — Broadband cheatinng

 Raghav Saraf on Feb 24, 2017
To whomsoever it may concern

This is to inform you that i had applied for a broadband connection on 16th February and had given a cheque for 1000 ruppees for the same

Name : Rajendro Yadav
Address : 28B Shakespeare Sarani
Kolkata - 700017

It has been above a week that you have not installed my connection with a promise to establish in 2 days
Your executive who came to me and took the documents and cheque namely Saurav whose contact number is +91 90079 95023 is ignoring my calls and making false promises
I asked for the contact...
Complaint comments  Read comments Complaint category Broadband

Airtel — Billed for 3.7 lakhs by airtel

 Prateekmain on Feb 24, 2017
I activated an International Roaming plan on 14TH feb 2017 and travelled on the same date to singapore.

I have used only 139 Mb of data

my credit limit is 2100 INR/-

This is serious harassment of customers and that too I have been a good customer for more than 8 years paying all the bills within time limits....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — Constant SMSes INSPITE of registering my number on DND

 Ayush Vora on Feb 24, 2017
My phone number is already registered on Do Not Disturb (DND) but I still get promotional and useless messages from Airtel itself! Because of DND, I don't get promo SMSes from other advertising or other agencies, but Airtel itself keeps messaging me.
It's extremely hard to contact their customer care and even if we do complain to them, they say they can't do anything about it....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Airtel mobile and data connectivity at dahisar east

 ashapandey76 on Feb 24, 2017
Hi,
I stay at Dahisar East, hanuman Tekdi. Here the Airtel netwrok is too bad. I have to always stick around the window for connectivity. I even had data card connection for that as well I have to keep that on the window for connectivity. It is too bad..I cannot continue my household chores if there is long running conference calls. Even little bit i move away from the window the voice start breaking....
Complaint comments  Read comments Complaint category Mobile Service Providers

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