Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 28%
Submit a Complaint
29334
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2178
down
903

Phone:
Phone:
up
1050
down
518
+91 11 4266 6500
[Head Office]
up
454
down
296
+91 11 4666 6100
[Head Office]
up
251
down
207

Additional info
Customer satisfaction rating
28%
Complaints
29334
Pending
13695
Resolved
6430
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (2190)

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Airtel Customer Care related pictures (2190)

Airtel Complaints & Reviews

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Airtel — Wrong committed plan

 Mehakchawla1 on May 25, 2017
Sir,
I am using my connection to vodafone prepaid from past many years. One of urs executive named- Dev called me to port my connection to airtel postpaid. He has mention me false plan of rs 199 with benefits of unlimited local+std calls + 1gb 4g daily data. And mention me to not share this plan with verification department. He has called me by+91 11-40232413 and given his private number as well i.e 7503-454799 And 80-76619103. I am using my another number to airtel postpaid 9810743612 rajesh chawla from past 8-9 years. So if u cant help me to resolve my problem i have changed my both the...
Complaint comments  Read comments Complaint category Products & Services

Airtel — Unable to connect to Network After MNP

 Arka Dhara on May 25, 2017
Hello,

I have opted for Porting my Number 9830488191 from Vodafone to Airtel. I had received my UPC and it got successfully processed on 20-May-2017. I received an sms saying my Porting will take place on 25-May-2017 at 00:11. Now after my previous network is gone and I insert the new Airtel 4G Sim card in my phone, I am not being able to make outgoing or incoming calls on the new sim(Nor even on the old sim). I am stuck without any network connection in my number. This is absolutely a nightmare and a situation that cannot be accepted.

I am even unable to proceed...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Calling and data plan

 dev meena on May 25, 2017
I am not getting plan of 348 i.e. unlimited calling and 1gb/day on my number while on every other number this plan is available. I have mailed to customer care but every time they closed my complain without contacting me. I wanted to port my sim to other retailer but they assured me that I will get the plan bus there is no satisfactory response from them. I had a bad experience earlier also with airtel as I had a 4G dongle and not getting 4G connectivity on that bcoz of that I had to disconnect my connection now they are calling me several times in a day to pay my dues but not reslolving my problem.
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Airtel 349rs plan offer issue

 Pŕãķhåř Söńì on May 24, 2017
Rispected sir

I beg to say that i had buy a new 7224882963sim airtel4g the ritelar said that make your money airtel account to enjoy your offer
349rs ultd std calls and 58gb net to 58 days tomorrow i hade chek my offer and company also reply me offer 349rs plan i had richarge 349 rs balance is come only 1 gb net for 28days and 45.rs tax just i call customer care hariom .he said me u have not offer on yours no.but can chek first my offer he replied me 349.ultd std call and 58gb net.
But its fake please kindly take any action.....
Complaint comments  Read comments Complaint category Internet Services

Airtel — Network of our village

 Pkrairtel on May 24, 2017
Respected sir/madam,
I am inhabitant of vill birkity, block maheshpur, dist pakur, stat jharkhand. ur ntwrk in our village, is not working since last 15days and the quality of data service is very poor. Others r usin 4g, bt even ur 2g service is very poor. Thank u for disappointing me as a customers. There is a large no of customer of ur network. But they r unable to use ur 3g or 4g services. Please...have a kind attention to this matter. Thank u......
Complaint comments  Read comments Complaint category Internet Services

Airtel — Call detail not provided

 Eddie2198 on May 24, 2017
Sir

i am curruntly a airtel prepaid customer.i have called airtel customer service over a month now, but they Never  took my complaint seriously  i guess as first i had problem with call quality, they asked me to change sim amd handset and i did but problem was still thers

.then i went to their office in bathinda city as i needed a call record for embassy.because i am applying for my wife visa..and airtel office instructed me to send a msg to 121 number so i did and airtel sent me acknowledgement..later on received text msg stating i will receive a ebill within 6...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — 244 70 Gb Data plan

 Sreejin TJ on May 24, 2017
I've recharged my Airtel number 8056712706 after checking special offer of ₹244 which offers 1Gb/day for 70days on 19-05-2017 at 22:44. I got only 1Gb and when it got exhausted the data is not refilling on the next day, though it is a 4G SIM and a 4G phone satisfying the condition provided.
I tried to contact the customer service, they couldn't resolve it.
I didn't expect this kind of service from Airtel .
PS: I have attached the screenshot​ depicting the eligibility of 244 pack for my number.
Awaiting response !!...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Airtel prepaid no incoming and outgoing calls

 ero kurnool town on May 24, 2017
Respected Airtel management.

Sir, I got lot of wrong calls to my Airtel number. Please send me the incoming and outgoing calls list of my number for March 2017 .Please send me the calls list of my number to my mail id as early as possible.

My Airtel Prepaid account number is 9989136912
My email id is: erokurnooltown.cpdcl@gmail.com
Thanking you sir.
Yours sincerely,
Lakshmikantha...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Regarding Call Quality Issue with Airtel 4G SIM

 Ravikant Sehgal on May 24, 2017
Hi Team, I activated 4G Sim yesterday in my New IPhone and since then no one able to hear me properly on call.. however i am able to listen everyone properly.. seems low network most of the time. i checked in Faridabad Sec 19 and gurgaon cyber hub.. issue is at both locations..

Can you confirm . is it a known issue with 4G Sim of airtel ??

can u call me and check the issue - 9811823300...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Excess payment not received.

 khemes on May 24, 2017
Dear Airtel team, Hi I was using my Mobile No. 9752465507. I had port my mobile no. few days back.& than i talk with airtel coustamare care. as per Airtel Rs. 595 is pending to refund & then they suggested me use online refund for your money.It has been proceed few days back . but till now i have not received my Payment from airtel. What is next to get my Payment from Airtel. Rahul mishra....
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharti Airtel Limited — Refund of amount

 manu kk on May 24, 2017
This complaint is regarding, I have done recharge on my number 9056226801 on 3 may from website(https://www.airtel.in/prepaid-recharge) which was initiated, then failed due to technical issue .i have emailed them 4 to 5 time, they emailed back with concern registered with reference number CONRC3051807499600, i completed all the requirement they asked for still I did not get my refund of 346 rupees . their customer care never picked the call, even i forward my complaint to [mailto:nodalofficer.pb@in.airtel.com] . even they did not concerned about any complaint....
Complaint comments  Read comments Complaint category Unauthorized charges

Airtel — Postpaid No. 9821213305

 Naina gaur Gaur on May 24, 2017
All,

Kind Attn : Mr Gopal Vittal ( Regarding 9821213305)

I am writing email again to let you all aware what is issue going on

1) On the date 15.04.2017 I raised the mail to disconnected my service ( email is attached for your ready reference) as you can also check with your system as I received mail answer on that .

After so many reminders and phone calls why my connection did not disconnected even after 15 days for which your team is talking about .

You are again and again writing email that my complain raise on 29th how...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Being fraud offer

 mmmmmm123456 on May 24, 2017
Dear sir/mam,
I bought a new airtel sim @Rs 400.offer 1 gb per day 4g data but not receiving 4g network in this sim specially. Previously I had same problem but it was resolved after 2 weak. Airtel challenge for a open network now i want to know where is open network . when I visited airtel store they are not responding well. I also contacted airtel call centre. What I do plz help me....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Recharge of Rs.349.00 on 22/05/2017 not credited to my no.9652418534

 dvgr25460 on May 24, 2017
I have recharged my Mob No.965241853 online with Rs.349.00 on 22/05/2017 by Order no.3272655204/DC Tran No.65248689419. My account is debited but the airtel balance is not received. On calling the phone numbers available on website I was unable to the get the correct person to address my grievance. Please look into the matter and see my talktime recharge of Rs.349.00 is credited to my number....
Complaint comments  Read comments [1]Complaint category Banks

Airtel — LEASED LINE poor connectivity

 Veeraputhiran Balasubramoniam on May 24, 2017
Ac no 71013197
circuit 6834035
8 mbps
our contact no 9944843366 Mr Ronald
We tried your 1800 102 2244
not atending call
we are paying every year 4lakh for the leased line
every time we try to reach whenever we have problem we are not able to register our compliant as we feel this is a tacktis of AIRTEL so that keep atrack record of no compliant....
Complaint comments  Read comments Complaint category Government Organizations

Airtel — Unprofessional services

 Vishal Tendolkar on May 24, 2017
Hi,

Mobile number - 9004445380
Relationship number 1030368584

I am currently using above Airtel post-paid number, Kindly note that during may bill period 07th April to 07th May 2017 my data connection has been disconnected by Airtel, when I called Airtel customer care for the same as details below,

Call 01 : As they said, Airtel customer care executive raised complaint for the same & assure that concern department will resolve your issue within 48hrs (Note:- same time in My Airtel App showing 10 GB data is pending / balance to use)
Call...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — NOt able to recharge online after converting airtel postpaid to prepaid

 kshitizkamal on May 24, 2017
Since the time i have converted my post paid airtel no. to prepaid, i am not able to recharge it online. This is very urgent. I have complained about it twice in this 4 month period. They just say that they have registered complaint and they will
I see what is happening but it doesn't happen that way. And moreover I just did this two time. It is very tough to find their complaint no and talk to a representative directly. When ever I try to recharge it says enter a valid mobile number.
I have been facing this issue since 4 months.
Please resolve the issue .
Please help...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Wrong Recharge Reversal for Rs. 399

 arkapilarora on May 24, 2017
Dear Sir,
Kindly consider the following stated matter, and do the need-full.

1. Recharge date and time :22/05/17 9:50PM
2. Recharge amount :399
3. Correct number :8146033587
4. Wrong number :8146407799
5. Website from where recharge was done :airtel APP(airtel18/pb/prepaid txn# 040012192508
6. Alternate contact number 9914146068
7. Reference SR PR052300363 and Complaint No. 20523283836 (Mr. Sagar), he assured that the matter will be sorted out and I have to e-mail it at 121@in.airtel.com, but till now I have not received a positive...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Removal of animax

 Pretho on May 24, 2017
Hello!! are you going to listen to your customers their are many customers who have given complain on similar topic but where is the reply from your side. Its not gonna work it was such a nice channel if you think that cartoons are made only for kids then you are wrong we all deserve to see our favourite shows yes we can see through internet but what about the people who don't have access to it. Please add animax back to airtel please it's a request we all customers need it please put it back please....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Airtel — Actual recharge benefit of 349 not received.

 manijii9 on May 24, 2017
Transaction ID # 170520823722
Transaction Amt: Rs 349.00
Transaction Mode: Airtel App
Date Of transaction: 20/05/2017
Handset: 4G
Sim: 4G
Mobile# 9650304639

DearSir

I have a 4G handset and a 4G sim then why i did not receive 1GB per day on airtel app transaction of 349.00 (Transaction ID # 170520823722) done on 20/05/2017.
Now they are saying that you will not get 28 GB but only 1GB .
This is pure cheating because airtel app clearly said recharge of 349 gives unlimited call and 28GB data for 28 days for 4G handsets...
Complaint comments  Read comments Complaint category Mobile Service Providers

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