Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 31%
Submit a Complaint
33846
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
4522
down
1636

Phone:
Phone:
up
2267
down
945
+91 11 4266 6500
[Head Office]
up
970
down
522
+91 11 4666 6100
[Head Office]
up
545
down
381

Additional info
Customer satisfaction rating
31%
Complaints
33846
Pending
6560
Resolved
8661
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (2769)

Airtel Complaints & Reviews

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Airtel — network issue in shivanagar, rajajinagar

 Sarala Raman on Oct 22, 2017
I am using airtel number 8197158471 for pre paid connection and for data connection. However, network is very poor in my residence at No.1/16, New No.36, 10th A Main, Shivanagar, Rajajinagar, Bangalore-560010. Neither I get net work nor data connection.
I have spoken to one of your representative few weeks back, she said the issue will be resolved but the problem still persists.
Please look into the issue and relsolve as soon as possible. Else I may have to port the number to some other service provider.

Regards
Sarala...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — non-compliance with the orders of hon'ble supreme court

 Munish1968 on Oct 22, 2017
Sir/Madam,

With reference to the flood of messages that you have sent to mobile subscribers saying, “”Link your Aadhaar card to you number now to stay active! As per the Government of India, this is mandatory to enjoy continued services”.

With reference to the letter of Department of Telecommunications (DoT), Union Ministry of Communications is inconsistent with law and Hon’ble Supreme Court’s 5-Judge Constitution Bench order of October 15, 2015. This Department issued a letter dated 23 March, 2017 on the subject of “Implementation of Hon’ble Supreme...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — safe custody of landline and broadband - 04442829393 r.varadarajan

 R Varadarajan on Oct 22, 2017
I have on 17th of October 2017 at 3 pm requested your customer care staff that my land line and broad band (04442829393) should be kept under safe custody for a period of 3 months. The staff noted name and number and said that the connection would be cut within half an hour and I would get an sms. As nothing happened, again called around 5.30 pm and told everything. He said that my request has been accepted and I would get an sms within half an hour. Till today I have not received any communication. Please let me know the position of my request and send a mail (rvr51@yahoo.com).

Thanking...
Complaint comments  Read comments Complaint category Other

Airtel — complaint against distributor

 patilsushil45@gmail.com on Oct 22, 2017
I, sushil patil, open a new shop(Klass electronic) in chirner uran and i want to starts airtel sim and demo, But here local distributor create issue for documents, (documents he want is gumasta, noc, adhar card )shop aggrement but why he want all this document )I, start JIO, He have taken only adhar card, The distributor have 2 brands Airtel&Idea, I told him i will starts from other then also he create problem, And i also spoken with TSM but no support.
please help, .
distributor name - Ganesh enterprise, chirner uran raigad navi mumbai...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — 4g sim card issue

 Rohit098 on Oct 22, 2017
I converted my sim from 3g to 4g on 19th Oct 2017 but the 4g sim is not registering on the network since then. Also i have booked a complain on airtel portal on 21st Oct 2017 with ref. no. - PR102100671 which they close on 22nd Oct 2017 without any intimation or contact. The no. (8294359112) which i converted to 4g is an important no. which i have been using since last 5yrs and i cant afford to loose it, so kindly look into the issue and resolve it asap.
Contact me on 9902521766.

Thanks!...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel postpaid hotspot sim

 jaganimanav on Oct 22, 2017
Hello Sir,

I Manav Jagani residing in Mumbai wants to block my airtel hotspot simcard as they are charging unnecessarily without using it.
They are not even receiving the calls from their end.
I have been trying from when and then they call for the payment of the bill to which i have not used any of the data.

I have all of the records of the call to which i tried many times but none of them were received.

Please seek to this as soon as possible

My sim number is 7700934540

Thanks!...
Complaint comments  Read comments Complaint category Broadband

Airtel — postpaid payment debited twice and still not credited back

 Tharunya Hariprasad on Oct 22, 2017
After a string of emails being sent back and forth full of questions and false promises I still haven't got the amount that they falsely credited twice. It's been a month since all this happened. A payment was made on 25th sept and the amount from my credit card was again debited on 30th sept. When called I was informed to send an email to 121@airtel.com.
It's 22.10.2017 today and I haven't still received my money back and they have generated the bill for this month. The Audacity!...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — plan not activated

 Aditya Wakkar on Oct 22, 2017
I bought a new prepaid connection with a plan of 1gb a day and unlimited calling for 520rs and they said it will be activated in 4 hours its been 14 hours now my phone is activated but my account balance is low and i m unable to make calls or use internet, i bought the new sim from kharghar airtel store sector 12. If you cant activate the plan instantly why do you accept the payment in cash instantly.Unexpected from a company like you.moreover when i called their customer care it says jis se sim lia unko contact kijiye..irresponsible customer services.....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — not able to recharge my airtel prepaid number online

 Vishnu Baskar on Oct 22, 2017
Hi Team,

I am using airtel prepaid number. All of a sudden i am not able to recharge my airtel prepaid number online.

I use this sim in dongle. I mainly bought this for using it for internet alone but due to this is issue I am not able to perform my Business as usual.

I have contacted customer care several times but they are not responding properly.

Please solve this issue asap....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — 59059 getting disconnected

 Safiya Surti on Oct 22, 2017
Just ported the number. We can see the network and can call but it is showing that the number is invalid. 59059 is unreachable. It gets disconnected again and again. Customer service also unreachable. Can you please help with any alternative way to activate the card. Need to activate the number quickly. Please reply. Alternative number 9022450467. Do contact asap...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — not able to send outgoing sms

 Nt Arvind on Oct 21, 2017
* I am not able to send the outgoing sms to any other number, which is making a big trouble in my day to day life usage of sim
* i have went to airtel service centre twice in past one month
* first time they said that we have send complaint it will be resolved by next day, but same problem extended
* second time they said that they will give me a new sim with the same number, but same problem occurs with the new sim also
* how many times i have to go to the service centre for this problem
* please resolve my problem as i am not able to do my bank trasaction...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — prepaid recharge of rs 309

 hulchul on Oct 21, 2017
Hi,

I am using Rs 309 plan, which gives you unlimited local and std calls plus 1 gb data per day.
I want to know why my balance is getting deducted on outgoing calls while roaming. It was not mentioned anywhere that this tariff pack will not work while roaming. Also according to airtels press release for national roaming, it says that there will be no premium on outgoing calls (Below is the link, also attached)

http://www.airtel.in/wps/wcm/connect/ebd6ecd1-b578-4b9b-a84e-48d59d443f39/BALPre...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel payment bank cheat

 harish pm16 on Oct 21, 2017
Recently I've been the victim of fraudulent or misuse of my aadhar details by airtel. I have gone to a retailer store to link my airtel no. with aadhar and doing so the dealer opened a airtel payments bank account without my consent. so all my gas subsidy amount is getting deposited in payments bank. There is NO OPTION to close the payments account and customer service is unresponsive about this.
This is very unethical behavior from such a reputated company. This way airtel is cheating many uneducated people.
my payment account no : 9618322089....
Complaint comments  Read comments Complaint category Banks

Airtel — wrong info - promotional offer (rs 449)

 agrawaldeepak_143 on Oct 21, 2017
I, Abdul Kalam Khan of Jamshedpur, purchased a new prepaid sim of Airtel #7765818879 on 14th September 2017 using my Aadhaar. This was a new connection and the retailer advised me to recharge it with Rs. 449.00 with which I am supposed to receive the facility of unlimited call both local and national and internet facility for 84 days. This was verified to me from the advertisments etc.

I recharged my number with the said amount and started using the connection. I must say the service was very good in terms of connectivity call quality etc. till 17th October.

On 17th...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — 4g speed network problem

 Shan Alam on Oct 21, 2017
In our locality Prtawal chow dist-Mharajganj here is not working properly our 4g speed in my personal home we have 4 airtel sim we are your older user but due to this problem we think that we all stop to using your network if you will solve this problem soon then we will use other wise we will no option to use airtel network please solve fast.
Thanks
Shaan...
Complaint comments  Read comments Complaint category Internet Services

Airtel — failed to stand on their words

 Krishna Chaitanya Gadhavarjula on Oct 21, 2017
Airtel - The Fastest Network as well as the high in doing fake promises.

There is no centralized system to track everything.

Payment, Network, Customer Support, Configuration Support, Field Support, etc are managed separately such that no body related to any body.

If we register a complaint to customer support, he will just raise a complaint. A network team will contact you again asking for the issue. He will keep that complaint on hold and then transfer to another person. That another person again calls and this process continues till you become serious....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — broadband installation chandigarh

 Stefano Greco on Oct 21, 2017
***official complain****
I am waiting since Monday 17th October to have a broadband connection.

After filling the form online i receive a phone call from one of your sales executive, Sanjeev - phone number 73476755**. It was the 17th October. After few hours i received the visit of a person working for Sanjeev, a good person but with a very poor knowledge of English language. I sign the contract proving the copy of my passport, the copy of FRRO registration, the copy of my visa, and my picture. He asked 3 months advanced payment, I was scared to be a victim of a fraud and...
Complaint comments  Read comments Complaint category Broadband

Airtel — 4g sim activation error

 dikshachoudhury on Oct 21, 2017
Hi, airtel services upgraded my sim to 4g and delievered it to me.Now its been a week and still my old 3g sim is not deactivated.My sim is not upgraded to 4g sim, is it meant that? I send request four times for the sim change following all the steps correctly as they mention on 4g sim voucher .Everytime they send a message that your request is in process.Its really irritating and waste of time .please let me know that how much time they are going to accept my sim change request so that i can start my 4g services.
Thank you
Diksha...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — stopping of channel no. 444 (ikidsworld)

 A K Bhat on Oct 21, 2017
I am registered DTH user with registered consumer no. 3000083945 . I have been wrongly activated for ikidsworld channel which may kindly be stopped forewith. Further my Ph. No. 9419137208 on which I got a call be registered as main no. against no. 9797420795. I will appreciate the response.
Avtar Krishan Bhat
440 sec. 2
Vinayak Nagar, Muthi
Jammu 181205...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — postpaid connection - bill generated after disconnection

 tomyp on Oct 21, 2017
Hi,

My Name is Tomy, I had an Airtel postpaid connection number 9746741984. I raised a request to disconnect the service on Sept 16, 2017 since i am going abroad. I got a call from the retention team on same day and after a long conversation, negotiation and persuasion from the retention team i told them, i am not going to keep the connection at any cost. So they finally agreed and disconnected the service.

My phone showed no signal after few hours and i thought they have disconnected it and i started preparing for my travel

On 20th September, the...
Complaint comments  Read comments Complaint category Mobile Service Providers

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