Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 31%
Submit a Complaint
33080
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
4147
down
1521

Phone:
Phone:
up
2087
down
883
+91 11 4266 6500
[Head Office]
up
887
down
489
+91 11 4666 6100
[Head Office]
up
498
down
356

Additional info
Customer satisfaction rating
31%
Complaints
33080
Pending
6587
Resolved
8641
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel Complaints & Reviews

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Airtel — postpaid international roaming billing-7894002274

 Pratap K Mishra on Sep 26, 2017
I am on international roaming effective 12 th august 2017.
However, i notice from bill dated 24th aug that i was billed the amount of rs 3999 which is for a month. I have also been billed the same amount for ir in bill dated 24th sept, 2017.
Since i used ir for only about 15 days in the billing cycle 24th july to 23 aug, the billed amount should have been for half the amount.
Please review and reconcile and convey to me by email, earliest.
Pratap k mishra...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — digital tv subscription

 User8 on Sep 26, 2017
I am an Airtel Digital Television Subscriber and i generally take annual packages with the company to get saved from every month recharge.
The company Claims that if a customer gets a annual package Recharge of 12 months will be given to the subscriber. 12 months = 1year= 365days .
but to my dismay the company is doing a fraudulent activity of giving the customer a subscription of 360 days only. without stating it anywhere.

On inquiring the customer simply states that it is our company policy to count only 30 days a month. Then AIRTEL should state it somewhere in bold...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — totally disappointed with recharge benefits executive fake promises

 Rajneesh9815478027 on Sep 26, 2017
Mobile no 9815478027
Totally disappointed with executive executive promise me for balance recharge and asking complaint taken but till no balance came and no valdity increasetill 399 top up no recived if my problem no solve i do legal action Mobile no...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — airtel customer care number not working

 asifg77 on Sep 26, 2017
I was trying to contact airtel customer care from last few days and unable to connect. I was using 121 and 9849098490 as well but after dialing these numbers after basic instructions nothing is happening, instead of getting call contacted I am getting n number of messages for airtel app.

I dont know what type of quality airtel is maintaining if a user is unable to contact ccare then why airtel is claiming the best network in india....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — broadband payment when not used

 nambikkai on Sep 26, 2017
I have not used my broadband services for approximately a couple of months. But I am being asked to pay rental for the time I did not use. I did not know that I had to call and cancelled. I did that as soon as I knew about it. It is not fair to expect me to pay money for the time I did not use. landline number is 04443840091. which I have not used too and have cancelled now....
Complaint comments  Read comments Complaint category Broadband

Airtel — paid postpaid bil in cash but not accounted even after 14 days. outgoing calls are stoped

 shaji07 on Sep 26, 2017
I paid an amount of rs 1200/- on 12-09-2017 at airtel office situated at pattambi, myladi communications, silver plaza building. still today 26-09-2017 the amount is not accounted and outgoing calls are stopped by the company for not paying the bill.
i have complained to the said office three times, they informed me that it is due to some system complaints and normally it will take one week to get credited,
now 2 week has gone and still they are not accounted...
Complaint comments  Read comments Complaint category Other

Airtel — rude behaviour and do not get satisfactory answer.

 Ansumaya Jena on Sep 26, 2017
Today i buy a new airtel sim having no-8018125976.when i insert sim in my phone i receive a sms your mss charges is 1.00 then i calld him so company do not respont me.again try to cll him finally he received my call then i tell my money was deducted from my main balance why.then he cut my call again 4 times i tried too call them but he did not resppond my call.
MY ALTERNATIVE NUMBER-7008941873...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — sms service inactive

 A Deka on Sep 26, 2017
My number is not receiving and texting messages from 4th Sept. till date.I complained so many times but company didn't respond.on 4th I upgraded my SIM from 3G to 4G .From that day onwards my sms services is not working. Some network service person also visited a week before but they did not solved my problem. I'm facing so much problem as my kid's school notices also comes through sms....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — new mobile connection

 shreeradhey on Sep 26, 2017
We have port our 4 number from Idea to Airtel for better service from Om Communication, Near Raj Kamar Enclave, Delhi Road Meerut (U.P).
We have not receiving signals, no 4G internet working from first day.
The plan we have ask for is 649 unlimited but we have received sms of Rs 2400-00 of all 4 connection.
We have not received any bill.
Service provider is not taking our call, when we go to there office they talk very rudely ask us to leave the office without any complain.
we are in very much trouble, Kindly help us.

We have choose Airtel from...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — reacharge not success and not refund money

 gammir on Sep 26, 2017
Sir
I recharge done date 06/09/2017 airtel number 8003835092 rs 199.00 rupees by SBI anywhere personal app but bank statement successful .
But reacharge not received and not refund money.
Sbi bank complaint 07/09/2017.and its status success and bank employed say complaint airtel marchent
So pls refund money
Thanks
Name-dalvir Singh

Reacharge by SBI anywhere personal
Reference number-UH20363978
Date-06/09/2017
Mobile number -8003835092 airtel...
Complaint comments  Read comments Complaint category Other

Airtel — wifi not working past 1 week(worst customer service experience)

 Premdewani on Sep 26, 2017
Hello,

can anyone please take this email into consideration and let me know whats happening with airtel?

from 17th september i am on calls to customer care, shouting on emails and getting calls from airtel regarding network issue which never gets resolved till now?

i have already wasted my presious time on calls and responses still internet is not working so i made request for cancellation of my connection which is again a problem for you guys?

why why why?
i will go to consumer forum and register a case of mental harrasment socially...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — poor customer support - data is very slow

 sene03 on Sep 26, 2017
Not able to access data though I have 30GB available and raised SR 79782019 yesterday morning but still problem not yet solved, so i called up to know the status now they are saying complaint was register with some other name mistaken so i need to do fresh;y again and that will take 24 hrs to resolve, now i got massage from airtel customer care that i cannot avail any value added services

VERY POOOOR Customer support...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — blocked my money in airtel paymet bank

 virat sharma 1978 on Sep 26, 2017
My alrtel payment bank a/c no 9958445216 . i have updated my wallet ac to airtel payment bank on 14//9/17 by depositing rs 100 cash and transferd rs 10290 for payment of electricity bill later came to know that my Date of birth mismatch so i can't to debit transaction . they told that link your adhar card to the account through biometric i.e go to airtel dealer make thumb impression . then i do the same i call coustomer care they told that mail us your adhar card and proof of that you himself transferred rs 10290 in airtel wallet account .i mail my airtel credit statement and self attested adhar...
Complaint comments  Read comments Complaint category Banks

Airtel — I want airtel 4g sim

 Mahendra.kudipudi on Sep 26, 2017
Please convert airtel 2g into 4g network I will issue to slow network please inform you, my 2g sim is slow network donot downloading fastly please recognisice the airtel fastly network 4g, please convert 4g sim airtel is good network, please inform fastly network 4g sim is fastly for downloading the video, apps, documents, photos, songsand etc..., my number 9866198067...
Complaint comments  Read comments Complaint category Other

Airtel — plan change and mobile data

 N04 on Sep 26, 2017
I'm frustrated about the pathetic customer service that Airtel is providing. First, their network is very bad and I don't get mobile data connectivity most of the times. The network is very slow, when i get connected. Then, one of their executives called me and suggested that I form a family plan and add my family members number to that. I did that but the billing became very high. So i wanted to opt out of it and they said I could do that only thru MyAirtel App. But i was not able to remove family members out of family plan thru the app it showed message that the feature is not enabled and I must...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — data pack - decieving customers by false information

 vjain5621 on Sep 26, 2017
Contact no 8584012637
while recharging a pAck of 499 for daily data of 1 gb, it was disclosed therein that the handset should be 4g, now i am not avail the benefit of same as the service provide also seeks that the sim should also be 4g.
if that was the case then why this was not disclosed to me at the time of recharging. This amounts to decieving customers by not providing sufficient information....
Complaint comments  Read comments Complaint category Internet Services

Airtel — regarding outgoing on 9444947071

 Nandha.CM on Sep 26, 2017
Dear Sir,
This is inform u that, I have Port my Number From TATA Docomo to Airtel 9444947071 on the day itself i didn't get outgoing calls I Have Recharged Also.I Spoke With Airtel Customer care 121 They told me to buy Another Duplicate SIM.i tried it also .So Kindly Take Action to Continue with your Network.ASAP (immediately) I hope u will reply soon...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — 4g dongle issue since a month

 Srinivas555 on Sep 26, 2017
Issue: My AIRTEL 4G Dongle is automatically getting DISCONNECTED every 15-30mins since 30 days(a month).

Registered couple of ticket, spent hours of time with AIRTEL Customer care, relationship team, network team, NOTHING IS WORKING. NO PROPER RESPONSE, they always says "will call you in 5mins", NO CALL after that.

Now if I ask for cancellation, they are okay to cancel the Dongle. but they will not resolve network issues....
Complaint comments  Read comments Complaint category Internet Services

Airtel — dispute regarding broadband number 161-4671681

 Ravjot Singh90 on Sep 26, 2017
Dear Team,

I Vandana Dhiman w/o Ravjot Singh Using a broadband number 0161-4671681 of yours. I am confused from where to start because there is long list of complaints with you guys. I have requested you several times for the disconnection of this number, an executive of your calls me and insists me to migrate the plan instead of disconnection into new one that he offers me, & if i am not wrong Mr. Gaurav has called me on 25 jun 2017 he introduced me a new plan of Rs 499/- plus taxes and key features of the plan was free unlimited calling local + national, 60 Gb free Data( 3o gb...
Complaint comments  Read comments Complaint category Broadband

Airtel — airtel 449 84 days plan

 sonu@jha on Sep 26, 2017
Hi mera name sonu jha hai mene 24/09/2017 ko airtel ki prepaid sim no 8800740134 li hai jo 4g hai aur mera phone redmi note 4 hai jo mene 21 july ko liya hai mera phone bhi 4g volte hai mene apni sim ki frc 449 ki karae thi jisme mujhe unlimited all local+std, 1gb day 84 din ki validity milni thi par mene jab 121 par check kiya to esme mujhe 35 days ki validity mili hai plz mujhe 84 days ki validity di jaye other wise me eske against complaint dalu......
Complaint comments  Read comments Complaint category Mobile Service Providers

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