Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
27302
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1381
down
678

Phone:
Phone:
up
656
down
372
+91 11 4266 6500
[Head Office]
up
300
down
208
+91 11 4666 6100
[Head Office]
up
172
down
153

Additional info
Customer satisfaction rating
25%
Complaints
27302
Pending
12300
Resolved
5016
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (1943)

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Airtel Customer Care related pictures (1943)

Airtel Complaints & Reviews

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Airtel — Internet nahi chalne sambandhi complain

 Ayush Kumar Kedia on Feb 19, 2017
Namaskar sir mera airtel mobile number hai 9006091926 sir darsal kal se mera internet nahi chal raha hai sabhi website sabhi application per nahi chal raha hai kuch bhi open karte hain toh Connection failed batata hai jiske bajah se hum bahut pareshan hain mera address hai- Main Road Gaon- Sonbarsa Raj District- Saharsa Pincode- 852129 issi area mai iternet kaam nahi kar raha hai iss liye meri yeh complain darj kar iss problem ko jald se jald solve karwa dijiye please sir...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — No Service reflecting on both postpaid numbers after televerification successfully done

 Anurag_roy1986 on Feb 19, 2017
Hello Team,
Yesterday evening I got the confirmation from Airtel about successful approval received from Reliance GSM about the MNP status for my two postpaid numbers (9555074111 & 9555531575).
Today when I changed the Sims and got televerification done by Airtel for both the numbers it remained successful for couple of minutes and after that started reflecting No Service and there are no signal bars. Called Airtel customer care and they suggested to keep mobile switch off and wait for two hours and network will resume automatically. However 3 hrs crossed and there is no change from...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Refund still not credited

 itscooltime on Feb 19, 2017
So, a few days back I posted a complaint about refund not being credited and one of the transaction got refunded but the other did not and I did not get any response from anyone. The refund amount is Rs 87. The complaint no. is 286549. The customer service has not replied to emails, too. This is taking too much time and very unacceptable for a process that is automatic. Please refund quickly....
Complaint comments  Read comments Complaint category Internet Services

Airtel — Not registering on the 4G network

 Amol Gautam on Feb 19, 2017
I got my number ported from TN circle to Karnataka Cicle, but i am unable to connect to the 4G network.
The 3G works fine but i am unable to connect to the LTE network on airtel.
I guess they are repacking the 3G SIM in 4G packets.
I have a 4G sim, and a 4G handset, but still i cant connect to 4G network.

The customer support is clueless what to do.
worst experience ever. Switching to JIO next month....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Refund is pending

 Nishant_gadgil on Feb 19, 2017
We raised a request for broadband connection on 10th of Dec and we didn't got any connection and after that we raised a refund request on 7th of January 2017 but still our refund is pending with airtel. Everyday we are calling to their customer care but they used to give the assurance that your amount will be refunded within 48 hours but there is no refund initiated from their side.

We mailed to their zonal office their appellate team also but there is no response.

We keep on communicating them through mails and calls but there is update from there side.
Complaint comments  Read comments Complaint category Broadband

Airtel — Airtel network problam

 Bhagirath Nagar on Feb 18, 2017
Diar sir yeha par airtel ka network sahi nahi chal pa raha hai kabhi ata hai kabhi nahi aata 3g net bhi sahi nahi chal pa raha hai..
Apne app chalte huye cut ho jata hai apse ricwest karta hu ki app jaldi se is par koi riaction le...sewa jaldi se shuru karwaye...kafi pareshani ho rahi hai...sahi tarha se ntwork nahi hone k karan kai prakar ki pareshaniya aa rahi hai kabhi bhi network chala jata hai... Kafi der tak nahi aata hai......
Complaint comments  Read comments Complaint category Education

Airtel — Unassured Tariff and Intimation not provided

 jawa43mit on Feb 18, 2017
Unassured Tariff - worst tariff preparing team they had.

SMS limit crossing Intimation not provided, I called to customer care and complaining about this but they told me that they sent Intimation. As like they are good enough at work not only that. They asked to check next day to check the intimation I must send the 100 SMS.

I got several call drops too if I asked they may blah blah(you people had conversation via phone) like that.

Network covered in most areas But Worst service(Airtel) they where keen on money so they are telling FAKE reasons....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Internet nahi chalne ke sambandh mai complain darj karwane ke sambandh mai

 Ayush Kumar Kedia on Feb 18, 2017
Namaskar sir mera airtel mobile number hai 9006091926 darsal sir meri yeh complain hai ki aaj subah se mera internet kaam nahi kar raha hai sabhi website application per kaam nahi kar raha hai kuch bhi open karte hain toh connection faild batata hai hum kya karen sir aap hi bataiye bahut pareshan hain sir mera address hai - Main Road Gaon- Sonbarsa Raj District- Saharsa pincode- 852129. hum yahin rahte hain sir aur issi gaon mai aapka internet kaam nahi kar raha hai baaki dusre city mai kaam kar raha hai iss liye mujhe lagta hai ki yahan per aapke tower mai kuch tecknical kharabi aa rahi hai jiske...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Billing regarding

 Aabid Wani on Feb 18, 2017
Dear sir
My number is 9906485504 postpaid.
Sir due to some financial problems I couldn't pay my bill in time as I was suggested to pay 1100 hundrd rs now I m ready to pay this but unfortunately my number is suspended n airtel customer care is now suggesting me to pay 2200 as I never use any service of airtel since last two months. I cant afford to pay 2200 rs.
My alternative number is 9697239737...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Surprising Plan Auto Renewal

 PriyadarshiniSabut on Feb 18, 2017
Hello,
Last month I made a top up recharge of Rs.100 to get 3GB. As per the communication it applies only to current bill cycle when the recharge has been done.

But surprisingly the plan is auto renewed and I will be charged. Talked with customer representative, it seems I was supposed to call airtel and ask them to deactivate the plan which is unreasonable.

Without providing any notification or asking confirmation, they are just forcing the consumer to pay....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Mobile Number blocked

 sivatejakagitapalli on Feb 18, 2017
SIM blocked on 8th feb 2017 still issue is not resolved by airtel.

I submitted all my required documents to airtel store but still my sim is not activated.

If i call to airtel customer care they ask me to drop a mail to '121@in.airtel.com' with required documents.

Mobile number: 9989809709

Date of incident : 8th feb 2017

Client :Airtel

Requested for activation but not activated yet.

Please help me in solving the issue at the earliest....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Poor response from Airtel Executive

 Sanjay Randy on Feb 18, 2017
Hi Everyone,

I have placed an order via online for broadband connection newly and I got call from Airtel executive. It was so rude, hence she had cut call without giving any information this was so disappointing me, kindly try to take necessary action, if possible.

Details are below:
Shobha Oriflame or (Airtel Broadband Hsr)
number: 7624973030

Thanks,
Sanjay...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Mobile Prepaid service

 Sheshendra Goswami on Feb 18, 2017
LOOT !! BY AIRTEL!!! DONT BE FOOLED GUYS

Extremely pathetic service from airtel customer support!!!
1) Firstly no matter what you dial 1, 2 or 3 for hindi, telugu or english the person at the other end of the phone speaks every other language except ENGLISH!!
2) when i lodged a complaint against an airtel store member, I got a reply stating please go to your retail store and sorry for your inconvenience and that's it they closed the request without even TRYING to resolve or ask further about the issue.
3) The AIRTEL stores Charge you 150 to 180 rs claiming you...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Internet connection wrong billing

 angelodcruz on Feb 18, 2017
Respected sir
i would like to bring it to your notice with regards to the bill generated to me after me not using the internet. i had taken two connections on 11 nov with air tel one at banjarahills(which worked for one month only ) and the other one at medhipatnam doesn't work till date several times I called up the concern persons and told them about it still they was no action taken by the dep and they just generated the bills for both the connections and sent it to me i have got the numbers of the people that i have compliant to.its as follows.
9100011247.
8121368739.
Complaint comments  Read comments Complaint category Other

Airtel — DTH disconnection

 Swapnil Bhajni on Feb 18, 2017
Hi,
I have 4 Airtel DTH Connections at my home. 3 HD and 1 SD. All these 4 connections were linked to one single ID.
My request was simple. I wanted to split/discontinue that one SD connection, request ID: 58658085
I made it clear that this request is to discontinue the Standard Definition box and NOT the High Definition Boxes. The support discontinued precisely the one HD connection that's in our drawing room and messed it up.
Result: I had to call Airtel DTH Customer Service again informing the same. Can you imagine, they had no idea what they've done. Now, this...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — No std calls offers

 govardhan nayani on Feb 17, 2017
Hello,
i am for andhra but i am studying in Vellore, for my phone number their is no STD offers if i will call to my home town it charging double how i want live.Now a days JIO sim & other have came but i am preferring airtel but now jio came to existing so u'r increasing offers to the normal customer. if i will call to the customercare their are not responding.

if change offer i will be airtel otherwise i will go to other best networks...
Complaint comments  Read comments Complaint category Other

Airtel — High Bill amount of 172000

 sharadsood on Feb 17, 2017
In the month of Aug'16, I went to UK and US. For business purpose, I added International roaming pack in my account. When I came back from there, I asked multiple times (you can pull calls data made to Airtel) Airtel team to de-activate my international roaming pack which was not done. In Dec'16, I went Singapore with family and used data pack there without knowing that international pack is still active. Now they have sent me a bill of 172000 (which I am not going to pay under any circumstances)....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Surprise to see my airtel landline bill

 Imperials on Feb 17, 2017
Hello sir/ma'am,

I am surprise to see my airtel bill, in which continuously outgoing call to 18602334504 every day 5 to 7 calls, when i am trying to know about this no. through airtel customer care, she told me, she can't share details with me for other no., i also request her at least tell me name of no. holder cuz when i try to call on no., call is disconnected within second....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Service not picking call

 gr8pankaj on Feb 17, 2017
Poor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor servicepoor service...
Complaint comments  Read comments Complaint category Internet Services

Airtel — Closure of broadband/telephon connection 044 42821305

 Chidambaram Ramesh on Feb 17, 2017
I have requested them to close my broad band /phone connection on 16 th october 2016. Accordingly they accept my request and charge me Rs 1047 for the broken period and the was paid by me. But again they have raised bill for nov and dec and asking me to pay by sending sms and cell . In this regard i have contactedtheir customer care more than 3 times and they said they will reverse the entry and inform me.I have sent 4 mails in this regard.no action so far. I am a senior citizen .they are making me run pillar to post.Please arrange to close the issue forthwith...
Complaint comments  Read comments [1]Complaint category Broadband

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