Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 31%
Submit a Complaint
33830
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
4510
down
1635

Phone:
Phone:
up
2260
down
945
+91 11 4266 6500
[Head Office]
up
966
down
521
+91 11 4666 6100
[Head Office]
up
542
down
381

Additional info
Customer satisfaction rating
31%
Complaints
33830
Pending
6560
Resolved
8661
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (2769)

Airtel Complaints & Reviews

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Airtel — broadband installation chandigarh

 Stefano Greco on Oct 21, 2017
***official complain****
I am waiting since Monday 17th October to have a broadband connection.

After filling the form online i receive a phone call from one of your sales executive, Sanjeev - phone number 73476755**. It was the 17th October. After few hours i received the visit of a person working for Sanjeev, a good person but with a very poor knowledge of English language. I sign the contract proving the copy of my passport, the copy of FRRO registration, the copy of my visa, and my picture. He asked 3 months advanced payment, I was scared to be a victim of a fraud and...
Complaint comments  Read comments Complaint category Broadband

Airtel — 4g sim activation error

 dikshachoudhury on Oct 21, 2017
Hi, airtel services upgraded my sim to 4g and delievered it to me.Now its been a week and still my old 3g sim is not deactivated.My sim is not upgraded to 4g sim, is it meant that? I send request four times for the sim change following all the steps correctly as they mention on 4g sim voucher .Everytime they send a message that your request is in process.Its really irritating and waste of time .please let me know that how much time they are going to accept my sim change request so that i can start my 4g services.
Thank you
Diksha...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — stopping of channel no. 444(ikidsworld)

 A K Bhat on Oct 21, 2017
I am registered DTH user with registered consumer no. 3000083945 . I have been wrongly activated for ikidsworld channel which may kindly be stopped forewith. Further my Ph. No. 9419137208 on which I got a call be registered as main no. against no. 9797420795. I will appreciate the response.
Avtar Krishan Bhat
440 sec. 2
Vinayak Nagar, Muthi
Jammu 181205...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — postpaid connection - bill generated after disconnection

 tomyp on Oct 21, 2017
Hi,

My Name is Tomy, I had an Airtel postpaid connection number 9746741984. I raised a request to disconnect the service on Sept 16, 2017 since i am going abroad. I got a call from the retention team on same day and after a long conversation, negotiation and persuasion from the retention team i told them, i am not going to keep the connection at any cost. So they finally agreed and disconnected the service.

My phone showed no signal after few hours and i thought they have disconnected it and i started preparing for my travel

On 20th September, the...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — regards reactivate my airtel prepaid sim

 prakhar278 on Oct 21, 2017
Dear Sir / Madam
my name is Prakhar Shrivastava, I did not used this number for more than 8 Months as I was not in country . I used this number last 10 years and I don't want to change my old number. Now I am coming back to India and would like to use the same number and the same sim . kindly help me with activation. My number is 9893423101.

Kindly help me out in this situation....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — 3g/4g

 siddharth 1 on Oct 21, 2017
Sir in my village airtel 3g4g network
Are not avilable and we are not
Use this service
In my village about 1000 to 1500
People are using airtel but all
People are facing this probelm
In 10 to 15 km range network are not
Available so we want install a
3g/4g network in our area

Village = Sonapar

Block = Rehera bazar

Pincode = 271306

District = Balrampur

Mobile = 9935189385,
8127909196...
Complaint comments  Read comments Complaint category Internet Services

Airtel — mnp prepaid port

 Ganesh Sakin on Oct 21, 2017
I am Ganesh Sakin mobile no 9738482771 Since 10Days I am repeatedly visiting ur outlet near Koppikar Road Hubballi Token No:T038 No one is responding properly they will ask prepaid or postpaid if postpaid they will suggest different plans and Response but I if we SAY Prepaid no one will Responding and don't care directly they SAY Prepaid SIM Cards stock is not there and Server Problems So many Reasons they will.but never ever try to helping me for Mnp porting they not Have not retained...

Airtel Has More Good Network but Outlets are reducing the brand value and Trust...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — linking of aadhar number to mobile no-reg

 Palani D on Oct 21, 2017
Airtel has mentioned that Linking of Aadhar number to Mobile number is done at free of cost at Airtel centres. But it is not so. On 17/10/2017 I visited a Airtel centre (opposite to State Bank of India) in Gingee-604202 to link My two Airtel numbers. They have charged Rs.20 for Linking the Aadhar with my mobile number. I asked them Airtel has mentioned that it is a free service why charge
Rs .20. But they denied and recevied Rs.20. The same day I have contacted the Airtel Customer Care complained . Till now no response. Is Airtel ecncouraging this ?

The Airtel centre name...
Complaint comments  Read comments Complaint category Unauthorized charges

Airtel — fake offer & irresponsible customer service from call center

 Vinod Vs on Oct 21, 2017
I got a SMS today in my mobile number +91974694933 about an offer says recharge 399 and get data and calls for 84 days validity..but after I done recharge I got only 28 days validity.
I contacted customer care and they told me that I have not eligible for that offer.
This is absolutely cheating.
I want my money back
Attached screenshots of the messages...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — bragging with wrong offers

 Vikas_Maurya on Oct 21, 2017
I opted for porting from airtel to other network, later I received a call from a retention service and they offered me a pack of rs399 mentioning 1gb/day unlimited calls for 3 months, soon i recharged my number with the same and got a plan of 1gb/day and unlimited calls and messages for 1 month. I clearly mentioned him I don’t need messages, so there was no special pack. I was scammed with the same. Lost my trust in airtel, if I don’t get this fixed, surely I will port into other service provider...
Complaint comments  Read comments Complaint category Unauthorized charges

Airtel — mtnl bill payment through my airtel app

 AKUm on Oct 21, 2017
I'm using Airtel since 2004 and it is very disappointing to see that the services have degraded to such bad levels that now they have started looting the customers in the name of providing the services through the app.

I paid MTNL bill for this month twice on 19/10/2017 but the transaction failed both the times. The account balance was also deducted both the times and the bill remained still unpaid.

Had to pay my bill through other means.

I request Airtel to not to fool the customers by reducing their account balance unnecessarily if the said services...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Airtel — recharge 399 airtel

 Suman Gurram on Oct 21, 2017
What the hell is going on I don’t want to use this bloody airtel services customer care sucks they won’t take any complaints and they won’t solve any customer issues they do all fraud.

Here is the story with airtel I wanted to change to another network and I kept a port request and then this airtel stupid customer care executive called me and told that we have offers we will provide then I went and recharged 399 from airtel app the offer given by airtel executive is 84 days validity but when I recharged it shows only 28 days then again I called customer care and told about they...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — airtel 3g/4g speed 50 mbps only

 suryachoudhary on Oct 21, 2017
Dear sir,

I have raised a complaint to Airtel in the month of June 2017 that I am not getting the 3g/4g speed, I am getting the data connection speed 50 kbps on 3G/4G data packs. Until the issue is not resolved and airtel charge for 3G/4G bills. I try to complain many times I try to complain on Airtel Store, Airtel Customer Care, Airtel India Email but they did not write correctly complain and refuse to resolve this problem.

If we pay for 3G speed then we need 3G Speed.

Regards,
Surya Choudhary...
Complaint comments  Read comments Complaint category Internet Services

Airtel — mobile connection network

 Anurag Mohta on Oct 21, 2017
I considered airtel to be one of the best service provider but actually now it has become worst. i am around 10 + year old customer, but now now i think am actually kast se murr .. i am now in mumbai at andheri west and from last 7 days there is no network in my phone and alongwith me there are more airtel connections which now we should port asap. if you dont take any action in next 24 hours. these are the following nos: 9821727992, 9004870538, 8828085063, 7303193141, 9831201600 this is high time you all take action, 7 days without phone is huge loss, who will compensate that loss...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — 4g connectivity very poor

 someswar sai on Oct 20, 2017
Please update our towers as soon as possible 4G connection is really very very poor in National Institute of Technology Warangal, Telangana 506004...Even Sims like uninor come with very fast speed.. But airtel isn't...Solve my problem...9493256956 is my airtel number solve D problem nd maintain d towers 3g/4g towers..3days before signal was fine but now 4g is not at all coming..I don't know d reason but u guys know d reason nd u know how 2 solve D problem.. so solve D problem to my satisfaction as soon as possible......
Complaint comments  Read comments Complaint category Telecommunications

Airtel — airtel recharge rs.399/-

 GaURaV161091 on Oct 20, 2017
I have recharged on 20th September with Rs 399/- as per commitment given by Airtel executive at the time of porting for unlimited calls and 1gb data for everyday 4G Internet for 70 days. Airtel Executive raise request for 70 days but I received the massage 18th oct and I got a msg that my offer validity is over and I need to recharge again. Why?? Isn’t this offer for 70 days? That’s what the offer said by Airtel executive . Why is it getting discontinued within 28 days?? I didn’t spend 399/- INR for 28 days. Kindly see to this problem. I have been a loyal Airtel customer. My number is 2 years...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — auto renewal of message pack

 Rahima Azhar on Oct 20, 2017
I once recharged my mob with Rs 12 msg pack coz i needed it. I was not informed that it will be renewed automatically. After the expiry the company deducted 12 rupees from my bal nd sent a message that auto renewal of message pack done. I complained on the customercare that i dont want this pack nd requested to remove it from my mob. The CUSTOMER CARE executive assured me that it will be removed within half an hour. But again after ten days the same thing happened. 12 rupees got deducted in the name of auto renewal. I again called the CUSTOMER CARE. Nd the stupid person is tellingme that u have...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — about the cheating to customers

 Faizy008 on Oct 20, 2017
Dear team
I Rasheed, I recharged 399 plan to Airtel which is meant free calls to india for 84 days .this plan will expire on December . But I couldn't call to other networks since one week . I submitted a complaint to customer care they did not solve yet . But they told me four times to resolve within their time limit they have given me it's already over . Still they taking money from my account for making call

Extactly this worst Airtel network is cheating me many ways ...

Finally I talk to senior managers and supervisors in Cochin as well they don't know...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — offer did not activated after recharge

 Ratul Bandopadhyay on Oct 20, 2017
Actually i was using an offer of 299 with 28 days of unlimited calls and 2 gb of data, today the offer expired and i got a message from airtel to renew the same offer, so i recharged with 299 again, but i did not get any main balance or data, then i called to customer care they said they cant do anything andb informed some other offer with 4 days of unlimited calls is activated on my no.

Now airtel send me the message for renewing the offer of 299 thats why i reecharged it, but after recharge they are saying there is no offer like that on 299 pack, what chould i do, iam totally harassed...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — about my plan , sim , airtel

 Faizy008 on Oct 20, 2017
I recharged with 399 plan which includes free call to any network in India for 84 days. My plan will expire on December 2017. I can't call to other network, I submitted a complaint about this to Airtel Customercare many times, complaint started since one week, still they don't resolve my complaint . But I got a message from this worst Airtel company, mentioning it's resolved ... this is the big lie, , why you cheating the customer, don't do to the customers, your customer care is one of worst in the world.
Kindly resolve my issue as soon as possible ..and please tell to your customer care...
Complaint comments  Read comments Complaint category Mobile Handsets

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