Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
38562
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
7470
down
2625

Phone:
Phone:
up
3847
down
1599
+91 11 4266 6500  [Head Office]
up
1691
down
862
+91 11 4666 6100  [Head Office]
up
951
down
674

Additional info
Customer satisfaction rating
25%
Complaints
38562
Pending
4437
Resolved
8567
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (4071)

Airtel Complaints & Reviews

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Airtel — blocked my sim bearing number 8457995059

 Zabir358 on Apr 26, 2019
Hi team
Kindly blocked my sim as I have lost while traveling yesterday
I lost my sim along with my mobile Redmi 4A, I have reported to police, he told me to first block the sim.
It is in my name kindly blocked otherwise I will face many consequences.
I have taken from my hometown odisha by providing my Adhar card
My aadhar number is
[protected]

Mob- [protected]
If you need any assistance than call me on the another number - [protected]
Name - Zabir khan
Kindly do the needful at the earliest...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — left without service

 kalpesh_pitale on Apr 25, 2019
Below issue was highlighted to Airtel-

I placed request to change for plan in last week of Feb 2019.where i will pay around 600 for primary number and additional number will not charged .as asked i paid whatever bill amount was asked to pay with the commitment it wll be done without any hassle .
one fine day in the month of march my another number stops working without any SMS or call ..for almost 24 hours...and gets converted into new plan...fine ..its done...
now i am under the assumption of my both the numbers are in the plan which i asked (my Mistake )
here...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — network issue reminder

 Faizy111 on Apr 25, 2019
Hello sir/madam, my name is dilshad siddiqui and i am from bhopal, i am using airtel prepaid service from past few year my prepaid no. Is [protected] now from past few months i have experienced very bad network in which my calls drops and calls not connected in one time, kindly resolve my issue otherwise i have to switch the operator.. Hope my request will be resolved soon.. Thanks

Contact no. [protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — i am complaining about customer care person

 Achumon on Apr 25, 2019
Iam from Kerala.Today I activate a new Airtel sim, at that time i get a call from customer care for verification. I accidently ask brother name instead of my name. Call from the verification centre behave me rude. I also anger to him. At last he said bad language in our mother tongue malayalam. I am shocked and dissatisfy of your customer care behaviour. If this complaint will not get satisfy reply, I will surely move to court....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — overcharging in my bill amount

 bharatht on Apr 25, 2019
Dear Sir/ Madam,

I have an airtel postpaid connection for my mobile number with the relationship number: [protected] where I had taken plan for Rs 649/- per month with an add on number. Initially in the plan they were charging Rs 199 for the add on number but subsequently the Rs 649/- plan was revised about a year back to take in the add on number with no extra charges. Airtel failed to inform me that the plan has changed and continued to charge me Rs 199/- extra per month for more than 12 months. I got to know that the plan has changed when one of my colleagues at work has informed...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — excessive billing - rs 10983.08 period 11th march to 10th april 2019

 [email protected] on Apr 25, 2019
Since I was travelling to Jordan, Israel and Egypt from the 15th to 27th March 2019, I had requested Airtel on 14th March 2019 for activation of international roaming packs for Rs 3999/- for Zone "B" for 30 days and Rs 649/- for Zone "C" for 1 day. I received a confirmation from Airtel on 14th March 2019 confirming the same. However, Airtel arbitrarily decided to charge Rs 649/- for an additional period of 5 days without my written or verbal consent. After much persuasion, my bill amount was brought down to Rs 9800/-
Thereafter, when I sent a mail to the airtel nodal officer and appellate...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — complaining about signal problem

 RadSanty on Apr 25, 2019
Hi Sir,

i'm living in Thirumullaivoyal Chennai, we are facing Air tel network issue in my area. kindly check the signal and share the feedback.

myself and my husband are using Airtel for internet service, due to poor network quality we are about to use internet.

And i have a land near by i would also like know about procedure on Tower installation.

Thank you!
Radhika...
Complaint comments  Read comments Complaint category Internet Services

Airtel — network or internet problem

 Pawankumar56 on Apr 25, 2019
I am using telenor sim for last three years. I do not facing major problem but after airtel and telenor network merger, i am facing problems with the network of telenor, sometimes internet speed goes down to 1kbps and also i was calling to customer care but they doesn't help me or satisfied me anymore and i also realize that airtel network strength and telenor network strength is different. So, please help me to fight against airtel.
Name- pawan kumar
Mobile no.-[protected]...
Complaint comments  Read comments Complaint category Internet Services

Airtel — number does not exist after porting to airtel

 rsklogin on Apr 25, 2019
Hi, I had ported my number [protected] from Bsnl to Airtel. It got activated on 21 April 2019 and surprisingly people who were calling me were getting a message that the "number does not exist" or please check the number you have dialed ". I had raised a complaint with airtel and haven't received any proper response about the solution even after 5 days now. I keep emailing Airtel support teams and all they say is that all services are active from their side but the irony is even their support agents are not able to call me because of this issue. Additionally I am also not able to send or receive...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — stopped receiving sms in my airtel number

 paulaman0 on Apr 25, 2019
I have been using this number [protected] fro m last 6 years
and suddenly from last 2 weeks I have been blocked from receiving SMS related to any OTP and transaction alerts

earlier I never encountered such issue

I am receiving DND related like marketing SMS but unlike earlier all OTP stopped coming

Please note that I am unable to transfer money to any one because of this issue
also unable to pay my credit card bill due to the same OTP issue
i also did my recharge regularly

Name bishal paul
mob number [protected]
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — from the past two months, I am not able to watch airtel dth channels

 Datthus on Apr 25, 2019
Hi All,

From the past two months, I am not able to watch Airtel dth channels, i don't the reason but when I asked for a reason they were saying due to server issue, we could not retrieve details and somebody from the same team saying that we have returned your money but as of today I haven't received any communication. Kindly request you to solve my issue i have Rs: 3500 balance in my account now it is in negative.

Airtel Dth Account details: [protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — airtel money fraudulent transaction

 jayashre5388 on Apr 24, 2019
Hi,

There have been two fraudulent transactions by Airtel Money using my Debit card on April 17th 2019 for Rs 8998/- and Rs 8990/- respectively. I live in Bangalore, India while the transaction record says Airtel Money, Mumbai. Please help and fix this. Please provide us a refund for this fraud transactions.

I can provide more details about the individual transactions to the concerned authorities.

Thanks,
Shreyas Kantharajan...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — need call details from december 2018 till now.

 harjot0007 on Apr 24, 2019
Hi i would like to get call details of outgoing and incoming calls on my number from december 2018 till now. as i have lost some contacts to which i have no access and are important for me.. thats why i need to chek whether i have made any call during that time period or not. kindly accept my complaint and provide me thorough details of all the calls which i have made from my existing number....
Complaint comments  Read comments Complaint category Other

Airtel — engineer stupidity

 Vinaychopra1982 on Apr 24, 2019
Dear airtel team,

My airtel connection number is [protected]. Today I had filed complaint for my dish tv not working. They assigned a guy called as paparao for handling it. They guy came and tried fixing the problem but couldn't repair. He said after seeing a meter that it will work and charged Rs150 from me. I told him still it's red light so it's not working but he assured me it would work and went away. Since then I am trying to reach him he is disconnecting my call and is not responding. I have again put complaint to airtel customer care but no update from them till now.
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — unable to make call to particular number

 Kshitij Pachghare on Apr 24, 2019
Hi i tried calling a number from my Airtel sim card and failed, it says the number you have dialed is incorrect, where the same number is Callable from other sim cards
It says the number you have dialed is incorrect,

I had tried calling it by adding zero or removing +91 in an attempt to have a trial and error run
But nothing happened

I am able to make calls on it via other number
The number is currently in use, i think it is problem of sim card as the same problem repeated after i changed my handset and put that sim in other handset ajd tried calling...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — international roaming charges auto activation

 Rohit320 on Apr 24, 2019
I am using Airtel connection since last 10 years and have international roaming active on myself no, where i pay 149 rs monthly rental for these services every month, weather i travel abroad or not. If i travel abroad and use my phone then standard roaming rates are applied over and above these monthly charges.

This jan i travelled to dubai and got 10 days pack also activated where 3500 rs were charged from me.

To my surprise AIR TELL charged this money again in month of March as i travelled to Saudi Arabia for 1 day, saying that this is one of our pre condition that...
Complaint comments  Read comments [9]Complaint category Mobile Service Providers

Airtel — tele verification is on hold

 Ds_20 on Apr 24, 2019
I have ported my no. from jio to airtel and i've also inserted new sim but verification call to 59059 is not connecting. Every time i try to call at 59059 it automatically disconnects and when it connects it asks to switch off the phone after 30 minutes and does not ask about the tele verification. Also i'm unable to receive incoming calls to my number, and recharge my number. Moreover signals are coming but still the activation is pending....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — about block of sim card

 Dharmesh bhai on Apr 24, 2019
I m regular user of Airtel. My recent mobile number is [protected]. My name is Patel Dharmesh bhai. Before 2 days my mobile number is suddenly stop till now. Kindly solve my issue as soon as possible. I m facing lots of problems. Because of this Issues I can't reach my loved ones. Suddenly my SIM card not working after 11:45 am on 22 april 2019. I m very thankful for this act of kindness....
Complaint comments  Read comments [9]Complaint category Mobile Handsets

Airtel — data network speed

 nagarraj on Apr 24, 2019
I have airtel unlimited data plan of 349rs . But first time company give better net speed when they want to connect me. But after some days they give low speed and i want to complaint for this matter but they not connect me with his care department. After it i think share my prtoblem publically .
By this complaint i want to connect me company for solve my problem...
Complaint comments  Read comments [4]Complaint category Internet Services

Airtel — 59590 not working to activate my sim

 Ramreddy99 on Apr 24, 2019
I've ported my no. from Idea to airtel and i've also inserted new sim but verification call to 59059 is not connecting. (saying call failed) every time i try to call at 59059 it automatically disconnects and also i'm unable to receive incoming calls to my number, along with this there's poor network signals in our locality. I couldn't believe how airtel is so weak in customer service....
Complaint comments  Read comments Complaint category Mobile Service Providers

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