Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 28%
Submit a Complaint
29393
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2197
down
912

Phone:
Phone:
up
1064
down
519
+91 11 4266 6500
[Head Office]
up
458
down
298
+91 11 4666 6100
[Head Office]
up
255
down
207

Additional info
Customer satisfaction rating
28%
Complaints
29393
Pending
13754
Resolved
6493
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (2194)

Airtel Complaints & Reviews

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Airtel — Channel issue in Airtel dth

 Sdonapati on May 27, 2017
Hi I am siva from pune, i have been using airtel dth since 9 months, 2 days i got a message form airtel 'recharge with 509 rs and get all HD channels for 3.5 months. i was recharged it same 509, Next day i got error your account is suspended due to low balance, After that i called to customer care they were also not sure about that . They just raised compliant about it and told me it would be resolve within 24 hours, till now i diddnt get response. this was very bad .

my register no :8446797999
customer id : 3020948758...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — Sim Card Activation - a Failure

 Shyamala Vedula on May 27, 2017
I have been to the' AIRTEL Chattarpur store on 24/5/2017 and secured a sim card with no 9205219889. After submitting myself to all the procedural checks I find my simcard is not activated. I am asked to come back to get the sim checked and replaced if necessary. I am a patient and I cannot get out of my house in sun because of my disease. If a new sim card does not get activated I find no reason for me to go through this gruelling process.

I DONT NEED YOUR SERVICES. PLease DEACTIVATE THE SIM IMMEDIATELY.
keep the money I paid for procuring the sim for whioch I have no receipt....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Error 538 Can't able to Dail *121# or send sms

 Bharathi Bhai on May 27, 2017
Hi. I just got upgraded from my airtel 3g old SIM card to new 4g SIM card. It has been activated yesterday. I got a message as well. I can't check balance. *121# is not working. Not only that sms is also not getting sent. It is stating error 538. solve the issue ASAP. I can't able to reach customer care also. Hope the issue get solved.
Regards,
Bharathi...
Complaint comments  Read comments Complaint category Internet Services

Airtel — MNP issue for Porting

 Pratyush Raj on May 27, 2017
HI,

I recently opted for porting from Tata Docomo to Airtel yet, My porting code will expire tomorrow yet the number is no way near porting, I do have received messages from Airtel about your document has been forwarded to Docomo but after that no confirmation has been received, Kindly do the needful as it's very frustrating

Hope you will resolve my query
My alternate no: 9874564391

Regards,
Pratyush Raj...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — My airtel circle port from andhrapradesh to tamilnadu

 geethanjali syamala on May 27, 2017
I requested for circle porting on 15/05/2017. I submitted photocopies of my proofs, both my permanent and local addresses were verified. Airtel store authority said that my sim will get ported within 7 working days, now it has been almost 2 weeks but I didn't git ported. And they gave me some Mobile number for contacting, its was switched off. Tried Calling to store from google but its a fake number, somebody has picked and its not airtel store's.
Store area: Mugalivakkam, Chennai, Tamilnadu.
This is not first time with airtel service. A year back I paid Rs. 200 in tirupati store...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — False charge by AE-GMOBIL in name of games

 shekhar167 on May 27, 2017
I never requested for any game on my mobile number 9621620444 (Airtel prepaid). But I frequently get message from AE-GMOBIL (Rs 5 have been charged for using game).Even when I sent stop request and got stop acknowledgement message also, but it again started charging daily by itself .Now I keep my phone OFF.But whenever I make it on, i get the same message again on that day. I am unable to use the phone.
Please resolve it urgently.I am facing this problem for the last 2 months since I have come to Bangalore from Lucknow....
Complaint comments  Read comments Complaint category Unauthorized charges

Airtel — Recharge amount/services not reflecting

 ramalingam.rajumk on May 26, 2017
I have been Rs.399 on 30.04.17 and it should valid for 56days and unlimited calls with 1gb data/day. Whereas I got msg saying that it's going to expire on 27.05.17 or only 28days. It's big cheat by big corporate like little never expected.

Pl respond on this immediately. Or else will be given complaint in the consumer court.

Regards,
Ramalingam...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — SIM allocated to others

 govindarao_18 on May 26, 2017
I have been using my mobile number 9701464219 for past 2-3 years.I recently was out of station for 8 months. when I inserted the sim it showed inactive, I came to know my number is allocated to some one else. My point is how come in this much short duration you can allocate my number to some one else? This number is update in all my bank accounts, PAN detail, Aadhaar account. My privacy is at risk as all the sms (Verification code, OTP, URN) still goes to this number and I am fully prone to fraud as well because of exposed information. After this long service I did not expect Airtel to act so irresponsible...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — SIM Services

 Biswa jyoti Gohain on May 26, 2017
Dear Airtel,

Value added services are being automatically activated on my airtel no 9678568767. I called up 121 and the customer care representative told me that VAS are activated if anyone clicks any airtel pop-up screen while surfing the net and asked me to call 155223 and stop the services. I did exactly the same but again today I got two messages saying that two more services has been activated. Sorry to say that but if the same thing continues I will have to stop using this sim as an amount of Rs. 190 has been already deducted from my airtel account. Moreover, I will ask all...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Amount deducted from bank account and not credited in airtel wallet.

 jtk on May 26, 2017
Its been 20 days and i have mailed 3 times on wecare.in but my problem didnt get resolved yet. amount of 256rs which is debited from pnb bank account on 6th may 2017 and the same amount was not credited in my airtel wallet. i want my money to be refunded as early as possible my txn id for that transaction is 170506493714. credit my money or i will complaint further to higher authority....
Complaint comments  Read comments Complaint category Other

Airtel — False discount commitments for worse 4G internet

 shekhar1525 on May 26, 2017
Hi,
Firstly about False Bill discount:
Last Month (Apr-17), I had convert my billing plan to infinity plan of Rs.550/-monthly and at that time, I was given commitment by airtel team for additional discount of Rs.200/- per month for next 6-months. But when I received my bill of this month (May-17), there was no discount given and today (26-May-17) when I called customer care, they said that the discount statement was given but now the discount is removed. It is totally a fraud to client, how they can change their billing charges without intimating the client.
Secondly about...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Fraud Closure of customer complaint

 manujibg on May 26, 2017
I am a new customer to airtel. Just did port in last month.

Sorry to say – A pathetic service experience with such a renowned brand of India.

I am facing network issue at my office, wherein I face voice clipping, call drop, distorted voice etc are very common. I tried to log a complaint on line but the same was closed without any resolution.

Again I called your customer care number and logged a complaint vide 76447355 (with an extensive hard talks with executive and floor super visor Vatsal)

Next day I received a message saying that...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — 349 plan does not work in roaming, not mentioned on offer detail [Resolved]

 activecitigen on May 26, 2017
I have recharged 349 plan for my prepaid number 8105224001 for unlimited local + std calling as i received this offer detail in message from airtel, but in message it was not mentioned that plan will not work in roaming. My recharge went waist as i was unable to make calls in roaming. This is fraud and cheating with customer from airtel, they put hidden conditions in the offer.

Name - arun kumar chaubey
8105224001...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Stop prepaid services without notice or information

 nilra50 on May 26, 2017
Dear sir
i have a airtel prepaid sim card which number is 8107815495. i airtel stop its services without any information or notice of the reason to stop services. please provide the help i want to reissue that numbers sim card.
airtel point say that in their records this sim card data is not available and call center number is not responding. so please suggest where to complaint for it.

nilesh kumar rathore
9784658287...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Unable to get 4g network on my number

 Sameer21 on May 26, 2017
I'm not able to connect to 4g network using my number since last 2 months. I reported about this issue on april 21st, 2017 reference no SR75696511. After few days I was asked to change my sim card which I did but still my problem was not resolved. I have been following up with the customer care since more than a month and every time I'm told that my problem will be resolved in 24-48 hrs. I even spoke to senior executive and he assured me that it will be resolved in 24hrs and it's been more than a month and i haven't even heard back from Airtel. I have tried multiple handsets, changed sim twice and...
Complaint comments  Read comments Complaint category Internet Services

Airtel — Airtel 9848045213

 Sailesh Goud on May 26, 2017
To whom ever it may concern.

My number 9848045213.

Since 20 days I was facing problem...

Documents verification done 3 time's, sim submission by ua executive done 2 times. And I went to airtel store 4 times and still my connection is under process...

Who the hell will wait as my sim ported from vodafone and it's been 3 days and no update from Airtel... My number is in not reachable mode, I can't know who all was trying to reach me.

I will wait today evening, if not I will surely lodge complaint on Airtel...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Airtel Connection not activated, rude behaviour of staff

 anthony4488 on May 26, 2017
Hi
This is extremely painful to let you guys know that my number 9785353532 is not allowing me to make any out going calls and its been more than a month now.

The guy gave me the office number but no once answered the phone ever during a month.

Visited 3 times before and a 4th visit happened today.

Still I have patients but i loose out when I i visited while speaking with the guy that at least you should answer calls if office number is given . I was talking to Mr. KOMAL. He very politely replied that sir may be not able to answer and he shared...
Complaint comments  Read comments Complaint category Other

Airtel — Not network and no resolution

 VIKENDER KUMAR on May 26, 2017
I have raised network related issue in Feb-2017 in Airtel. I was not able to use the no for any calls during my stay in my house as there is zero signal. i have don many follow ups and even paid the amount for 2 month after my complaints. Every time Airtel is not providing any solution instead of that even no one from technical team has called for that, Now Airtel has de-activated my connection (7042187788) just because i and asking about my network issue resolution and since you are not providing any service, so how can you expect payment from customer, i Have raise the network issue in Feb-2017...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Not valid offer

 srimanth mangam nani on May 26, 2017
I got a message that I will get unlimited calls and 1gb data into 70 days if recharge 399 then I went to retailer and showed the message and he checked the offer it is available or not it showed us there is availability theb recharged my phone with 399 rupees for getting the offer 1gb data and unlimited calls up to 70 days then I came my home and started using data but there is no data and call balance when I checked my phone can i get back my money...
Complaint comments  Read comments Complaint category Internet Services

Airtel — Mobile network signal issue

 K.K. Sinha on May 26, 2017
As I'm using Airtel pre-paid Sim Card Nos. +919973348525, +919931798616, +917319606878, +919934601573, +919631785898, +919939451677, +918809958573 about from 10 Years but from last 4 months I'm not getting the signal inside my home (Distance from Katoria about 4 KM) so please do clear my issue as we seven persons are using airtel in same home it as became a big issues with our business & friends, so please try resolve this issue. My address is Vill- Makna, P.O.+P.S.- Katoria, Dist.- Banka (Bihar) PIN 813106....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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