Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 31%
Submit a Complaint
32865
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
4045
down
1489

Phone:
Phone:
up
2038
down
862
+91 11 4266 6500
[Head Office]
up
860
down
479
+91 11 4666 6100
[Head Office]
up
483
down
352

Additional info
Customer satisfaction rating
31%
Complaints
32865
Pending
6602
Resolved
8627
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (2634)

Airtel Complaints & Reviews

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Student — extension validity

 Subhash Parjapati on Sep 20, 2017
Hello sir I have life time validity sim but suddenly validity expired why I do not know. Please tell me how to solve this problem and how I will extends validity of my number ( 9023570743 ).Also no Internet working and automatically balance decrease continuesly. If problem will not solved then I will port my number in another number . It is bad thing for reliance network....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — slow 4g

 i_neerajkumar on Sep 20, 2017
Airtel 4G network is very slow. single page take minutes to load and sometimes doesn't load..

My airtel app is also not loading my available data.

I feels so good to use 4g in 2g's speed. Feels like Cavemen. Airtel is playing game with customers regarding offering 4g more speed..
You want to compete against Jio then Be like Jio.

Please get it fixed......
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel Mobile — mnp

 sanjay-jha on Sep 20, 2017
We are request to port our mobile no. 9687522211. One time reject porting request on 18/09/17 due to payment not paid, but we have already payment paid before reject porting request. Again we have paid Rs. 200 on 19/09/17 for current billing period for this number which is under process porting. Again we have received massage porting request reject on 20/09/2017 due to outstanding payment due. We talk with care, but not proper response.

We request please port above number as urgent basis due to your network service is very poor...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — double payment for recharge

 shekaranandan on Sep 20, 2017
My airtel no. is 9880570320, today the 20th September 2017, I recharged for Rs.349 and paid the amount through internet banking transaction. The amount has been deducted from my bank account. But I received a message in my Mobile, stating that the transaction is not succeeded. Again I made recharge for Rs.349/ and paid through Internet banking . An amount of Rs.349 has deducted again from my bank account. Kindly refund the excess payment of Rs.349/- (double payment) made by me at the earliest after necessary verification of your records.

Shekar Anandan, Section Officer, CSIR-NAL...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — postpaid to prepaid 8861877772 reg

 SatishKumar Bangargi on Sep 20, 2017
Me Satishkumar I have given Saturday 16/09/2917 my number postpaid to prepaid and i submitted all documents to in Gulbarga Karnataka Airtel Store...but Saturday night only my postpaid sim got blocked no service showing i added prepaid sim but that also showing no service from 5 days my number is off so me facing many problems please solve my problem as early as possible..

thanking you......
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — network connectivity & poor customer service

 hvgpal on Sep 20, 2017
I am using 3 mobile connections of Airtel including one Data connection. I have raised a complaint in the month of June'17 regarding poor connectivity. They first assured to resolve it within 3 days, but even after 3 months no action was taken. I have again raised the complaint on 4th Sep vide their reference no 79196125. But till date there is no response from Airtel.

They have not attended the complaint, but they are very prompt in disconnecting the service within hours expiring due date. Their customer service is not even concerned to resolve customers' concern. Even their Data...
Complaint comments  Read comments Complaint category Internet Services

Airtel — retailer

 palakg123 on Sep 20, 2017
The SMS received by me on 19/09/17 says to upgrade the current SIM to 4G by 22/09/17. It also says that the same would be done for free. The retailer that I bought the SIM from is charging me 100/- for the same. I would like to register a complaint against the retailer on account of charging me 100/- for no valid reason and taking advantage of the current situation in his own favor. The retailer has a shop in Amity University Rajasthan the address of which is as follows. Amity University Jaipur Campus
SP-1, Kant Kalwar, RIICO Industrial Area,
NH-11C, Jaipur, Rajasthan 303002
Tel...
Complaint comments  Read comments Complaint category Employees

Airtel — special offer sms pack rs.31/- credited twice but deactivated reason unknown airtel owes an explanation

 anetrabyle on Sep 20, 2017
Hello concerned

Its regretful to note of late Airtel service has been in pretty bad shape, I wish to Bring to your notice me being prepaid Airtel loyalist for nearly 15 years now.

Read attachments - despite money got transferred to airtel and ack for recharging monthly msg package, msg pack is deactivated for August and september. Furthermore I'm again msgd by airtel that 31/- package has bn deactivated while I, m being instructed to go for 29/- msg pack instead. While I did opt for Rs.29/- sms pack my main Airtel currency was debited .
All these lead to chaos...
Complaint comments  Read comments Complaint category Other

Airtel — reg non crediting paid amount into customers account and keeping it as non - payment from june 22nd 2017

 rsara66 on Sep 20, 2017
Ref: Airtel Relationship Nos.7027023046 & 7027023078

We have made payment on 22nd June 2016 to airtel through NEFT for the above mentioned accounts. We are still facing the the issue of not crediting the amount even after sharing our bank account statement from which the payments are made. The airtel people (Mr. Arush and Mr. Augustin) have committed that the issue will be resolved after receiving the bank statement but still it is pending.

We have requested them through mails and over phone and also in person at Annanagar Airtel Office to credit the amount against...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Airtel — bluffed offers

 Ammu George on Sep 20, 2017
I had got a message that I have a offer of 146= 2Gb 3G data and 120000 std/local calls & when I went to the retailer and recharged I only got 585mb and nothing else when I called 121 there is no option to talk to anyone I need you to give me the remaining MB and balance that you had promised for cause if you don't do that I'll disconnect all the airtel six cards I have in my family ty......
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — network unstable

 Surendra Kesarwani on Sep 20, 2017
Last Month I port my sim card Vodafone to AIRTEL, My mobile number is 9167383815
I using this number since last 6 years, I'm not facing any network relataid problem s in Vodafone, but since last month I ported to AIRTEL and WORST network I have used in last 6 years, when I raise the complain regards the network your people every week give me a call and he said network team will contact you in 48 hours, but I am not received any call from network engineer side. You guys giving benefit (your unsused data will be carry forward for next month) but your network is very slow how can I use it it's...
Complaint comments  Read comments [4]Complaint category Telecommunications

Airtel — no network,no one point of signal but no care about customer

 mouli k on Sep 20, 2017
Dear Sir,
My phone no:9000855973 and airtel network problem facing from several years at my home in Jeedimetla and office area Dundigul, about this several complaints given but they not rectified, I am using earlier 2nos of airtel but personnel number changed to other network due to network issue and years of complaint also not rectified, but presently using official airtel number on group, but they not caring our complaints. Every time the closing complaint forcely with out confirmation from customer. Recently also I given complaint still pending, so understand rectify issue otherwise until...
Complaint comments  Read comments [8]Complaint category Mobile Service Providers

Airtel — mobile number portability 9860656326

 harshalgoel95 on Sep 20, 2017
+919860656326

I stay in Assam and got the number ported and also got the messages from the company about my documents reaching them and the process getting completed.

I got a text stating that the portability would be done by 19th September 22:00 and all i have to do is to put a new sim and dial 59059 fir tele verification.

Since 14 hours I have been calling them and the IVR is simply advertising their caller tunes and other services out there instead of activating my number.

When I try to call a friend of mine, it says that the outgoing...
Complaint comments  Read comments [6]Complaint category Mobile Service Providers

Airtel — calls and data services are not working properly

 venkatesh bellamkonda on Sep 20, 2017
Hi my mobile number 9000975311 i am facing issue in my location airtel service provider not given the proper signal lot of time i have escalated the issue but he/she say that not responding properly all most 8 moths completed
he say that your location we are planing to arrange the tower like that say but till not resolution please take the action for that .major Data Services not working....
Complaint comments  Read comments [6]Complaint category Mobile Service Providers

Airtel — not free of cost link aadhar car

 Bhati vikram on Sep 20, 2017
Dear Sir/Madam Aadhar card link process free or chargeable. please confirm. beacouse yesterday i went to airtel office and opretor told me it is 30 rupee cost.sir i have recevie message from airtel company it is free of cost . so please go your near airtel office and link your aadhar card to your sim. but yesterday i know about it is not free. it is part time business. please solve this problem as soon as possible....
Complaint comments  Read comments Complaint category Other

Airtel — regarding internet connection

 vipulsharma221 on Sep 20, 2017
Dear sir,
I (mobile no -9696305070) is facing acute problem due to not connect internet last 22 days. this problem is only above said number and other airtel sim has been running properly in my moblie.I have complained daily in Airtel costumer care number 198 last 15 days. in this mean time one costumer care representative officer has tell me " you can replace your sim at airtel store" and I do replaced but not solved my problem. Airtel costumer care representative officer is telling no problem in your sim.
therefore, it is requested that solved my problem early please.
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — lost my sim please block

 bende on Sep 20, 2017
Dear service team,

Hi, this is Mr.Sanjeev fromHyderabad having airtel prepaid connection no.9704427334. I lost my mobile 10 days, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP.

Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Sanjeev.B
hyderabad-77...
Complaint comments  Read comments Complaint category Other

Airtel — sim issue poor service by airtel

 Satheeshkumar Soundarraj on Sep 20, 2017
My company has provided the postpaid number 9632977211, i have faced the below issues.

12-Sep-2017
1. SIM 1 : 8991000900450008662U - Data was not working, when i called to airtel they said the sim is seems faulty, so please visit to nearest airtel store to get a new sim

18-Sep-2017
2. SIM2 : 8991000900572540410U - i got this sim from airtel store, but didn'd get the signal also, again i called them they said this sim also faulty

20-Sep-2017
3. SIM3: 88991000900578358619U - again i changed to this sim through my company and still the...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — infinity plan 649 - biggest scam and customer cheating

 Srinivasa Muralidhara on Sep 20, 2017
This is to inform you that i have a family plan with two numbers attached to a single account. I was initially using 599 plan and one of the numbers (Child number) is generally used in Roaming. I received a call to explain me about the details related to Infinity plan based on my usage and suggested me Rs. 649 plan indicating that the calls will be free within the home network and on roaming for both numbers (Primary and Child number).

I tried to check this whether it is true or not through the famous (rather infamous) airtel app and it always used to show me the Rs.7 as unbilled...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel broadband frequent disconnect after upgrade

 jiten_chandaria on Sep 20, 2017
After upgrading my Airtel broadband model on their request (Land line no. 070 4008 3948) my broadband is not working. I filled complaint before 7 days, since then I am chasing them, and everytime they create new ticket and mark as resolved without checking whether problem is resolved or not. I am fed up by calling them. Airtel is worst broadband provider, please think again before purchasing it....
Complaint comments  Read comments Complaint category Broadband

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