Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 29%
Submit a Complaint
36296
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
5486
down
1957

Phone:
Phone:
up
2768
down
1135
+91 11 4266 6500  [Head Office]
up
1184
down
627
+91 11 4666 6100  [Head Office]
up
668
down
469

Additional info
Customer satisfaction rating
29%
Complaints
36296
Pending
6465
Resolved
8758
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3088)

Airtel Complaints & Reviews

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Airtel — mnp accepted but not activated

 Nageswar Rao Gundu on Jan 24, 2018
Sir,
I have opted MNP from BSNL ([protected]) Prepaid to Airtel Prepaid on 14th January 2018 through Biometric, BSNL SIM deactivate on 15th and Airtel SIM got signal but not activated and if I try to call it is routing to Televerification and telling documents not updated. I have complainted with Airtel (Ref[protected] but no use. Please help me in this regard. My Contact Number is: [protected]

Thanks,
Nageswar Rao Gundu....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — excessive bill on my account

 Raghavendra Myageri on Jan 24, 2018
Hi Team,

I need legal suggestion on how I go about this. I am seeing that the Airtel is charging me a day pack of 649 rupees for 21st 22nd and 23rd December 2017. I do not see any SMS details in my itemized bill when asked they have sent another bill which includes SMS details which I think is fraudulent. How can I go about this and get them to court? I am in Canada now, so need clarification how to do this.

Thanks,
Raghavendra Myageri
E: rmdraghu6@gmail.com...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — activate my aadhar no 773000431140 which is inactive

 Ravindera02 on Jan 24, 2018
Respected Sir I am Ravinder Singh and my Aadhar No is[protected]. Airtel opened my Airtel Payment Bank while I was linked my Aadhar no to my airtel mobile no [protected] without my knowledge.When I acknowlegded, I closed my Airtel Payment Bank No [protected].I have submitted adhaar card in bank and adhaar is updated in my bank account but the NPCI status is still inactive. I have bank account in bank : SARVA HARYANA GRAMIN BANK A/C No [protected] IFSC CODE : PUNB0HGB001 my Aadhar No is[protected]. So please update my account in NPCI. Thank u sir....
Complaint comments  Read comments Complaint category Banks

Airtel — discontinuation of my no without any prior notice

 Minkoo123 on Jan 24, 2018
Hello sir I have been using an airtel no since 2 years continues...as my home no the no was also connected to my bank accounts and my wallet accounts...the airtel company has deleted my no from his server without any notice...and didn't get me back to it after many applications...saying that the no is gone to other region of india...I have been facing so problems...since 10 days... because the no is my personal...please help me...sir please...my alternate no is [protected]...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — 1gb data for rs 49 not credited to my data plan

 TouristInGoa on Jan 23, 2018
Tonight I went over my daily limit of 2GB per day per my data pack, and I exhausted all of my calling plan money. So I added Rs 500 to my calling plan at the mobile store and then added 1GB of data for Rs 49 via my phone.

My calling plan balance went down to Rs 451, and I received a confirmation that 1GB of data had been added to my data, but when I checked the balance I still had 1MB of data.

Then, I added 115MB of data for Rs 29. Again, my calling plan amount went down (now it is at Rs 422) but this time the data was added to my plan and that is what I am using to...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — slow 4g speed

 Sucheta Bhaumik Mukherjee on Jan 23, 2018
Today, I bought one 4G data Sim. It is supposed to give me 2GB data per day for 28days. But one hardly use 0.5GB in 1day as no one can surf or download anything with that speed. It is so frustrating. Most of the sites say your time is up because its horribly slow speed. Airtel can not cheat people like that as no one can use 2GB data per day with that speed....
Complaint comments  Read comments [2]Complaint category Internet Services

Airtel — regarding: airtel 399 prepaid plan

 PankajUdhas on Jan 23, 2018
Airtel coMpany just foolishing all the customers stating that 'Airtel Rs. 399 Prepaid Pack Now Offers 1GB Data Per Day for 84 Days to Take on Jio Rs. 398 Plan'..
But this is not true. Jio is doing as they announced I appreciate JIO company.
At the same time I'm very much confused why AIRTEL is doing this silly stupid things.
Still Airtel is using their old plan I.e., 399 for 70 days validity. Not the new plan.

As promised by AIRTEL they must have to give 399 plan for 84 days validity for all the customers.. If you are not able to manage this offer, then announce...
Complaint comments  Read comments [1]Complaint category Telecommunications

Airtel — worse support worse network worse resolution and above all dont keep the privacy

 gautam1974 on Jan 23, 2018
I have been facing issues on getting my personal details available to people which included my call details as well as my location irrespective of repetitive complains no action taken when I wanted to disconnect the line they called me multiple times and asked me to stay. They share all information to anyone and everyone no privacy is maintained and when reported they don't take it seriously.
Now on data having a 4G connectivity on data card hardly I get 4g speed everytime when I complain they send a person they checks and say there is an issue and it will get resolved, Today since morning...
Complaint comments  Read comments [5]Complaint category Telecommunications

Airtel — complaint - 9567209444

 msmadhusoodhanan13@gmail.com on Jan 23, 2018
Dear sir,

My name is Madhusudhanan from Mahindra Finance Cochin, I have been using the Airtel data card last 1 year. Last week your local officials are announced a special scheme for us. As per the scheme they offered Rs.599/ for 67GB and I took a connection. My Sim card was activated on 21st Jan evening and last 2 days I used only 3 hours for official mail accessing (below 1MB datas), today (23rd after noon) I received an sms regarding I used 5.2GB out of the scheme 10GB.
I tried to contact your local people, but they are not giving any proper reply
Data Card No.[protected]
Complaint comments  Read comments [7]Complaint category Loans

Airtel — airtel wrong recharge reversal no help at all from airtel costumer care and airtel money

 Sanjay Pant Nursing Officer on Jan 23, 2018
Dear team,

Hi i am sanjay pant, recently i have did a recharge transaction
through airtel my money (Airtel app). But due user interface i have
entered wrong no during the transaction.

Kindly reverse the same in correct mobile no.
I have already message the same information to “59109” but i got
respond “no keyword found”

Now please do the same on urgent basis…. Details are as below….

Date - 22/01/2018

Correct mobile number-[[protected]]

Wrong mobile number-[[protected]]
Complaint comments  Read comments [7]Complaint category Mobile Service Providers

Airtel Money — money not yet refunded

 aadity on Jan 23, 2018
Worst payment service app as made a payment of RS 1600 in reference to my Airtel broadband connection payment status is not confirmed as called up the Airtel bank customer care on 400 they say my money has been blocked When asked for the reason no one is in the mood to help me just shamefully telling me to wait Worst service shame on to Airtel and it's team My Airtel bank account number is [protected]
Its Better to use Paytm or Freecharge as they refund the Failed transcation in 4 hrs shame on airtel will never ever suggest any one to use...
Complaint comments  Read comments Complaint category Banks

Airtel — airtel namkeen pack (activated without consent)

 Nilesh183 on Jan 23, 2018
Today morning I received a message on my number that Namkeen Pack has been activated on my number. This happened without my permission & balance of Rs-25/- has been deducted from my account.

I have never subscribed for this service, why Airtel has activated this??

Want to file a complaint for such unnecessary deductions made by Airtel. Such instances have happened in the past as well. They activate certain services and charge us any amount as a subscription fee.

Airtel...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Airtel — transfer to relative

 Balarama Raju on Jan 23, 2018
I would like to transfer an airtel mobile connection to my sister in law. She has been using the number for several years but the connection has been in my name.

The store has been asking for proof of blood relation. I am ready to submit both my aadhaar and her aadhaar.

Now I would like to transfer the connection to her name to reflect her as the account owner.

What is the process for doing this....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — unauthorized activation of gamepind service.

 Dikshant Chandel on Jan 23, 2018
Airtel has activated GAMEPIND service without my consent and is rewnewing them costing Rs. 30 everytime it is being renewed.
I want the service deactivated and full amount of Rs.70 credited back to my account.
12 Jan '18 (Friday), 05:34 - GAMEPIND service has been activated @ Rs. 30 for 7day(s).
Txn ID - N[protected]

19 Jan '18 (Friday), 11:04 - GAMEPIND service has been renewed @ Rs. 10 for 2day(s).
Txn ID - Not Provided.

23 Jan '18 (Tuesday), 10:20 - GAMEPIND service has been renewed @ Rs.30 for 7day(s)
Txn ID - Not Provided....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — unable to recharge after converting my sim from postpaid to prepaid

 karanbr on Jan 23, 2018
I have converted my Airtel number [protected] from postpaid to prepaid ON 10TH Jan 2018. When I try to recharge error msg is showing. I cannot recharge through online as well as offline.

I checked with the customer care as well, they said that the number is active and functional. I can receive calls but not able to make any outgoing calls because of insufficient balance. I tried to log a complaint at Airtel store, but they could not give a proper solution. I have been using the same number from past many years. From past 13 days, I cannot call to anyone.

Really PATHETIC!!!...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — not working of 4g network

 Shashi Prakash Gupta on Jan 23, 2018
I am residing in delhi and user of airtel ([protected]) for a long time. I used this network in 4G but my 4G network in my resident is not working properly in the last 15 days and outside my resident 4G speed work . I have already complaint via customer care no but no such facility has provided for upgrade my speed. I am very not satisfied and unresponsive with this kind of situation with the airtel....
Complaint comments  Read comments Complaint category Products & Services

Airtel — airtel 149 plan - ap"

 mohammedrp on Jan 23, 2018
What happening in AIRTEL company, I do not understand ? I have opted "Airtel 149 Plan - AP", But, your people are charging 100 rupees more every month in my month bill, so, many times reminded to your local office, even though, every month charged Rs.100/- as 249 plan, why this happend in your company, are you cheating your customers? I need your clarficaton and revert back the money whatever you have charged against my account for the same.

I hope this query will resolved on top priority & pl check the bills for latest 18 months bills and update my account accordingly....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — number changed after porting

 Tanu Singh Rawal on Jan 22, 2018
I applied to port my number from docomo to airtel. The airtel number got activated on 4th january but there were no network signals for more than10-12 days. I went to the service centre on 17th january. People there swapped my sim but when the new sim got activated, i received a number other than my own number (Which belongs to someone whose phone was stolen & now he's disturbing me with his calls & threatening me). I went to the service centre several times but all in vain. They again swapped my sim but no use. I am not able to get my number back & this is creating a whole lot of mess for me. I...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — sms sending failed since 6 months

 Shubham K GAutam on Jan 22, 2018
I'm unable to send to text msgs to any number except 121 from my mobile no. [protected]. Registered complaint many times to you, every time they say that everything is good from their side.
Even been to Airtel Store, changed SIM last month for same number, Checked MSG centre number, changed handset etc. I did everything I could but problem is still same.
I've Sufficient balance and subscribed free SMS pack also.

Mobile Number- [protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — worst internet

 Debanjana Chakraborty on Jan 22, 2018
I'm facing problem from today evening regarding the internet speed apps like play store and facebook and what's app are not opening even after multiple attempts we have also tried swaping the sum card along with tried to reboot the phone but no results the problem is still there is poor availability of internet to applications are launching so i would request to look into the matter and solve it in a short couple of time...
Complaint comments  Read comments Complaint category Universities

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