Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
39754
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
7690
down
2706

Phone:
Phone:
up
3982
down
1654
+91 11 4266 6500  [Head Office]
up
1767
down
894
+91 11 4666 6100  [Head Office]
up
981
down
696

Additional info
Customer satisfaction rating
25%
Complaints
39754
Pending
4377
Resolved
8628
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (4261)

Airtel Complaints & Reviews

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Bharti Airtel — 9898454418 this mobile card was purchased befor 2000.

  parikh on Aug 21, 2019
I had purchased( Before the year 2000 ) a sim card bearing mobile No. [protected], At that time company had assured that the SIM is valid for the lifetime. At the time of purchase, I had paid Rs. 1999/- for lifetime use. Nowadays the company defers from its promise and send unlimited massages for recharge and company had stopped incoming SMS, whats ups and voice calls.
This way the company had cheated me and many others also.
The company should start its services immediately without interruption....
Complaint comments  Read comments Complaint category Utility Services

Airtel — very bad experience at vagan care pondicherry

 Murugan Airtel TSM on Aug 21, 2019
Dear Sir,

I have 4 vehicles (Volkswagen Polo) and all my vehicles servicing in Mahindra first choice only. Yesterday I have given full oli service to Vagan care at Pondicherry. There is very bad experience in terms of service.. I need clear explanation on my service... Otherwise I'm going file the compliance against your company... I hope you understand my pain and do the needful...

Murugan M
[protected]...
Complaint comments  Read comments Complaint category Car Service Centers

Airtel — always network issue

 nsjadaun on Aug 21, 2019
Respected sir,
My contact number is [protected] and i am living at udotpura, jalaun u. P. From last 14 to 15 days i am facing problems regarding network. When in a call suddenly network fluctuate and disappeared. I had changed my phone but problem still persist. Ki fly do something hopeful and needful on this matter. I had contacted airtel customer service they told me to reset your phone but the problem still same. Waiting for your reply, and my alternate mobile number is [protected]....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — delay in sim activation (company unable to detect fault)

 Mahimajainn on Aug 20, 2019
Hello,

I have issued a new sim (As my old sim was lost due to phone stealing) on 17th aug, 2019 at around 1 pm. Post the suggested time of 6 hours, the sim wasn't reactivated. I again went to the same store on 18th august 2019. The store operators couldn't detect the fault and suggested me to go through the issuing procedure once again and wait for 6 more hours. On 18th, the time was around 6pm. Again, the sim wasn't activated. From 19th august, i have been continuously trying to connect on 121 and file a complaint at 198.. But no successful response has been received. Rather, the...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — money stuck in airtel wallet

 Junaid887 on Aug 20, 2019
Sir,
I have some money in my airtel payments bank.
I want to pay with that money but every time i try to pay with airtel money or airtel onlins debit card transaction is declined and message appear as getaway error at bank or wallet.

I can only recharge (Which i don't want) with this money and no other use.

In other words my money has stuck on my airtel payments bank. It is attached to my mobile no. [protected]

I want resolution no other than transfer of whole airtel money balance (I. E. 449 inr) to my pay wallet account [protected]
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — 9 time rejected porting request for a weak airtel signal

 Arya Sree on Aug 20, 2019
We are running a small business since 6 years and recently we relocated and there was weak airtel signal. The porting request not make it and airtel treating customers like slave.
I made a porting request on 17/5/19 due to moving office and and weak signal in new place.
Since then, i repeatedly sent them asked payment confirmation more than 30 times and visited their office 6 times.
Airtel keep answering that they haven't updated in their system.
One or the other way airtel is repeatedly asking the same document still
The efforts we took :
1 dedicated employee
Complaint comments  Read comments Complaint category Telecommunications

Airtel — airtel landline and broadband connection not working

 talwa18 on Aug 20, 2019
Dear sir, with reference to my service request[protected] for non working of my landline and broadband connection. Its been almost 4 weeks i am not able to receive or make any business calls and also my staff is not able to use the internet connection.
We have been following the matter everyday with the customer care who keep on assuring us that the problem will be sorted out in 24 hours but til date we are not able to receive any business call as a result we are suffering due to loss of business. Request you to please register a formal complaint for deficiency in service on the part of airtel...
Complaint comments  Read comments Complaint category Broadband

Airtel — change in dth plan without intimation and permission

 deol78 on Aug 20, 2019
My airtel DTH no is [protected]

I have recharged my Airtel DTH with 1 yr subscription and all the channels (Full HD and SD both) on 3rd Nov 2018 for Rs 5999.

i.e my plan subscription is from 3rd nov 2018 to 3rd Nov2019

But Now they have changed my plan without intimating and getting permission from me in month of Aug-2019.

And moreover they are saying that now the validity of my subscription is up to 2nd oct 2019. And they have also stopped many of the channels.

In this way they are giving me service for 11 months only and...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — slow and erratic internet connection

 bizzy on Aug 20, 2019
Dear sir,
I am using internet data card of airtel vide my mobile number[protected]. For the last one month i have been facing problem regarding speed and connectivity in internet. I have filed several complaents regarding my problem but despite of several assurance no remedial measures have been taken by the company. They have a standard format of reply which they appear to be sending to every customer in which they claim that they failed to contact the customer but the fact is that i receive several calls but only once they called me to tell that they are doing their best to resolve my...
Complaint comments  Read comments Complaint category Broadband

Airtel — deposited amount reimbursed against my airtel nos. integrity issue

 kyan on Aug 20, 2019
Below are my concern which i would like to inform you that we have deposited total amount 14020/- but airtel store kanpur road, alambagh, lucknow, uttarpradesh team provided slip of only 9440/- on dated 24 may 2019, because they entered bill in the system some extra amount but without any information he reimbursed bill amount from the system against my bill when i visited there after one month and asked why much payment is pending against the bill they are clueless.. After asking questions they started arguing with me and behavior was very pathetic.. And still rs 4580/- not refunded by them. When...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Airtel — deducted more amount

 Parth Dogra on Aug 20, 2019
I wanted to [place an order through myntra and attempted payment through airtel money app, in which app shows that transaction failed but my money was deducted, please check
Txn id[protected]
They deducted money from my bank but did not reflect it on the money app.
Highly disgusting
Date: 20 september
Airtel payment app
Want money to be refunded...
Complaint comments  Read comments Complaint category Online Shopping

Airtel — airtel customer care misguided which costed me

 Jayantsuvarna on Aug 19, 2019
Sir,
Myself Mr Amit Suvarna residing at Mumbai. I am the regular Dth Customer of Airtel where basically whenever i recharge i do it of annual. Sir i want to bring to your notice that i had been misguided by the call center of Airtel thrice. Sir i want to please give your 15 mints of your precious time for going through the letter.

FY 18-19 I had done a recharge for 5500/- Annual HD Infinity Pack for 11 month and 12th Month given was free as an promotional offer. Last date was on 31st May 2019.
Its a normal that whenever the expiry dates come near by there would be a...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — online fraud quakers

 Bipini Kumar on Aug 19, 2019
Sir ek bande ki sathe meri bat Hui thi jiska mobile number MOB.[protected], [protected] sir ye bande ne Mujhe car delivery dene keliye bola tha mere ku bola pehele deposit karna hoga jab car delivery ho jayega mony refund ho jayega ek paytm pemnts bank ka account number diya A/C.[protected] IFSC.PYTM0123456 sir mayne meri phone pe app se transfer kar diya 62 thousands sir jab mere ku pata chala o ek Fraud hai bahat Parisan hai meri pariwar wale sir may ek driver hai please help me I request please sir meri pass o bande ne jo what's app kiya bahta fake document hai meri pass...
Complaint comments  Read comments Complaint category Car Rental

Airtel — sr: 110300312 is open more than 13 days - internet/landline both are not working from 7th aug 2019

 Gowreenath Boina on Aug 19, 2019
I have raised as service request[protected] on 7th Aug 2019 that I was facing an issue with not availing services of the Internet (Broadband) and Landline and daily calling to customer care to get resolution and waited for these many days but they are saying it will be resolved soon but nothing is happening, still my Broadband and Landline of Airtel services are not working and nobody cares about. I want compensation for not resolving the issue for the loss of my work (I have taken this connection to complete my office work once reach home) but now I am facing the issue due to unavailability of the...
Complaint comments  Read comments Complaint category Broadband

Airtel — setbox replacement issue

 firozkhan121 on Aug 19, 2019
Sir"complaint about airtel digital dth company" dth box humara humne ek baar replace kiya wo work nahi karne k karan.. Phir 3 mohths k andar same issue hua toh company warranty hone ke baojood phir se wo services charge mang rahe hai aur nahi wo sahi se baat kr rahe hai us ka name "saurabh patnaik" hai sidha kehta k nahi karoga replace aur services charge dena padhe ga dobara...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Bharti Airtel — no network coverage

 simon pc on Aug 19, 2019
Mob.[protected]
Respected sir I am unable to use the sim in home.Not getting even a 2g coverage also.Airtel still assured me your location had excellent coverage. But I am not getting a 2g coverage also.500mtrs distance 1 airtel tower is located. But airtel not ready to provide coverage from that tower .I am getting coverage from 5km away tower sir.Manakunnam.udayamperur.thats why I am not going coverage sir.i kindly request you sir please take necessary action for this
Thanking you
Ealias ps...
Complaint comments  Read comments Complaint category Internet Services

Airtel — my airtel number allotted to someone else

 Tansh on Aug 19, 2019
My airtel number alloted to someone else
I have been using my mobile number for past more than 5 years. When i inserted the sim it showed roaming but I am not receiving any messages or OTP.This number is update in all my bank accounts, demat, pan detail, aadhaar account. My privacy is at risk as all the sms (Verification code, otp, urn) still goes to this number and i am fully prone to fraud as well because of exposed information. After this long service i did not expect airtel to act so irresponsible which put me at very high risk. Kindly take this matter urgently and solve the issue...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — friendly activity request no. 4549787

 babitanaik on Aug 19, 2019
Recently airtel have changed their terms and condition, previously if your handset is damaged and if you claim for airtel secure insurance once the claim is approved you have to pay 10% of the repair cost i. E if the repair cost is ₹ 5000 you have to pay ₹ 500 as the excess charges, but as per recent change we have to pay 10% of the phone’s value (Value as per purchase invoice) i. E if the phone value is ₹ 65, 000 and repair cost is ₹ 6500 you have to pay ₹ 6500 as the excess charges.

In what sense it can be insurance as i am already paying insurance premium every month...
Complaint comments  Read comments [5]Complaint category Telecommunications

Airtel — invalid charges deducted for roaming

 v2verma on Aug 19, 2019
In travelled to USA however, got roaming activated for 3599/- that is fine. However, customer customer says that roaming for 3999/- was not deactivated. See the message received for both activating and deactivating. Kindly reverse 3999/ roaming charges asap. Have spoken to customer service but no response. Have mailed since 12/8/2019 but no response. My Phone number is [protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — internet issue in shyam nagar jaipur

 Yakeen sohu on Aug 19, 2019
Consumer halpline complaint number - 1528430
I am a customer of airtel for last 1 year. Since last 2 months i am facing internet issues, i am not getting the speed, even whatsapp messages can't be sent. I talked to your customer care but still problem isn't solved by them. I request you to look into the matter as soon as possible, otherwise i am going to change my operator or i will complaint against you in telecome consumer court.
The details about the locality are as belows-
Area-shyam nagar
Locality-kailshpuri
District-jaipur
Pin code - 302019...
Complaint comments  Read comments [5]Complaint category Internet Services

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