Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 27%
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28617
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1907
down
820

Phone:
Phone:
up
905
down
464
+91 11 4266 6500
[Head Office]
up
394
down
262
+91 11 4666 6100
[Head Office]
up
221
down
185

Additional info
Customer satisfaction rating
27%
Complaints
28617
Pending
13199
Resolved
5754
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (2107)

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Airtel Customer Care related pictures (2107)

Airtel Complaints & Reviews

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Airtel — Taking extra money from generating false post paid bill every month

 Abhik Lodh on Apr 26, 2017
My number is 9766359672.
And my plan is 399 .
The billing cycle is 23 to 22 of ever month . The last month bill is generated on 22 April 2017.

Now in the last month billing cycle I didn't make a single call from Airtel number . Still the Bill generated by Airtel is 564 Rs .

When I gave a call to their customer service on 26 th april. That the person name is John who received my call. He said that as bill generated on 22 th april and you are paid till 26 th april so we are charging late fee of rs 100 /-. After arguing later, He said that I am making a...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Airtel 399 recharge validity only 56 days instead of 70 days

 susanta778 on Apr 26, 2017
Hi,
On 24-april-2017, there was an offer on my Airtel app for Rs 399 recharge with 70 days validity. After I recharged the same offer I got a message saying recharge successfully validity 50 days.
When I called customer care they refused to grant 70 days validity saying they have withdrawn the offer.

My complaint is if they are showing in the app they should fulfill the promise. If they want to withdraw they should have removed or updated the recharge packs and validity information in the recharge page.

they are cheats...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — Payment for non usage

 Manoj1102 on Apr 26, 2017
Hi,
My name is Manoj Prabhakar, I am using Airtel prepaid number for several years and just 3 months back thought of converting to postpaid. So I did convert it to postpaid and my plan was 549 ... the first month bill was perfect and next month I crossed my limit and got disconnected and so in few more days I paid the 3/4th of the amount, but still my number didn't get activated ( no incoming and no outgoing) and so I waited for a month and paid the rest amount to complete the bill, and I paid. But still it was in deactive stage only . Last month I got a bill of 549, and got shocked as why...
Complaint comments  Read comments [2]Complaint category Telecommunications

Airtel — No signal on my no-8827797394

 Pankaj Kumar Mishra03 on Apr 26, 2017
Dear Sir/Mam,
I am customer from last 10 years.I brought Sim & mobile no-8827797394 from champa, Janjgir, Chhatisgarh in 2007.I had change mobile portable in bihar jharkhand in December 2015 at Bokaro jharkhand.I have last recharge in February 2017.It was regular in service.But i have suffering no network problem from last 3 days.When i meet your representative at bokaro mall your office today then your representative says that it mobile no is deactivate.How can deactivate services without any information.This mobile no is very important for me.So i request to you sir please solve my problem.Please...
Complaint comments  Read comments Complaint category Products & Services

Airtel — Deactivation of free data without prior notice

 Ragi A.R on Apr 26, 2017
I was using airtel 549 post paid plan in my 4g handset. When I bought new mobile I have got extra 3gb per month till Dec 2017 using Airtel app. After one month I have received another offer for 10gb per month for 3 months. So I would be getting a total of 16gb per month. I changed to new plan of 499 in between and while changing there was no communication or anything regarding the deactivation of any offers. I even received my 10 gb of data but they have deactivated the extra 3gb per month till dec 2017 offers. The app is now only showing 13gb. I have contacted airtel regarding this matter but they...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — Renew my lost mobile number

 pranav sonu on Apr 26, 2017
Dear sir/ma'am,
i stay in Gurgaon. I lost my mobile in february -17 at New delhi railway station (someone stole my mobile) . At that time i was using airtel mobile number. i register mobile lost complain through online gadget complain department as Gurgaon Police suggest me. Then i report same in airtel customer care number as well as i mail on Nodal officer & Appellate officer mail id. But there were no response i got. Still my number was not blocked. after 2 months i got call from nodal officer, on call nodal officer ask me some question like, Name, address, as last recharge & validity...
Complaint comments  Read comments Complaint category Other

Airtel — Airtel 399 Plan validity

 Mahesh Dube on Apr 26, 2017
Airtel is cheating the indians. They have reduce the validity of Rs. 399 pack with only 56 days without any information. Yesterday (25-apr-2017) I recharged my airtel number 9766947452 with Rs. 399 and got only 56 days validity.

Their my airtel app still showing it's validity 70 days buy when I called to airtel customer care, they said there is technical error in my airtel app and we reduce validity to 56 days before 2 days....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Not migrating my airtel sim from postpaid to prepaid from one month

 Multan7779 on Apr 26, 2017
Dear sir I have applied on 28 March for migration from postpaid to prepaid at dhanlaxmi mobile Mr vipin 9166655551. Contact airtel centre city balotra . my name multan mal and my mobile number is 9001113984. But still my sim not migrated. I have to pay uselessly for this month's bill . It's airtel fault not my fault. Vipin says he applied 4 times but there is error in migration. Plz migrate my sim and waive my bill of april...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — 399 Plan validity

 r.joginder on Apr 26, 2017
Airtel is cheating the indians. They have reduce the validity of Rs. 399 pack with only 56 days without any information. Yesterday (25-apr-2017) I recharged my airtel number with Rs. 399 and got only 56 days validity.

Their my airtel app still showing it's validity 70 days buy when I called to airtel customer care, they said there is technical error in my airtel app and we reduce validity to 56 days before 2 days.

I request to all indians lets teach a lesson to these kind of fraud companies and support JIO - Clear policy with full benefits.

8010203240...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — Promised Services not provided.

 Pushpa Panduranga on Apr 26, 2017
I got a call from Airtel providing services of free calls/roaming services and 13GB data pack per month- Rs. 499 plan. I posted from Vodafone to Airtel and not they are telling this plan is not available and currently they can provide only 3 GB. Customer care team tells that this plan is active only till April 10 but i received the call with this plan on 21st April....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Recharged extra

 Honey Harshitha on Apr 26, 2017
Recharged for 500rs instead of 50rs. Please that much money is not something so easy for me. Can you please help me out?...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — Faulty Set Box provided - Twice & Refusal for cancellation by Airtel

 Saviona on Apr 26, 2017
STB # 03238593152

We had purchased a new HD recording DTH from Airtel in 2015. After 3 months of recording, we saw that the Set Top Box (STB) was not recording most of the set channels, and we launched an official complaint with the Airtel Customer service. When the local field officer contacted us he said that the STB is not available and we have to wait for our replacement. After repeated follow ups and after 8 months of waiting, we were given a replacement by the allocated field officers near our area.

The problem with the second STB was that Airtel failed to issue...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — Dish tv recharge

 Subir Bhattacharyya on Apr 25, 2017
Dear sir,
My dish tv subscriber no. 3011090067.
It was informed me through sms, on 24-04-17 that validity of my service will expire on 27-04-17. Prior to pay i found that my account balance was rs 56.35. Immediately after payment of Rs 399, on 24-04-17, my balance was Rs. 398.86 and validity up to 22-05-17. I got 28 days balance, and the earlier balance was not carry forwarded. My question is what is the use of prior notification? is it only due to making the running balance 'zero'? Please give me feedback, as this is happened first time, till installation of my Dish TV.
Subir...
Complaint comments  Read comments Complaint category Unauthorized charges

Airtel — Not Receiving messages from Airtel for Talktime recharges and Data Recharges

 AbhishekMalhotra17 on Apr 25, 2017
Hi, so I just ported my number from Vodafone to Airtel because of network issues... And now, I am not receiving Messages for recharges. Like if I did a talktime recharge, I haven't received any message from Airtel that the recharge has been done. Same goes for Data Recharges. I have to manually dial *123# to check if the Talktime recharge has been done or the data pack has been activated or not. Can anyone help ?...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Recharged for 399 70Gb daily 1Gb is not credited

 Lakshmi Mounika undi on Apr 25, 2017
Hi team,

I have recharged for 399 free calls and 70days 70Gb. But only 1 gb is credited in my account for one day.

This offer was visible in my my airtel app so i clicked on it and it redirected to recharge and i have paid 399.
Please make my daily data 1gb credited.

Thank you...
Complaint comments  Read comments Complaint category Computer Software

Airtel — Network down past 2 days

 Josekutty Manimaleth on Apr 25, 2017
I can't make any calls since the network has been down kindly take an immediate action or sent my port confirmation number assp
I have ported just reacently and this is how you treat a new costumer please do take action immeidealy, lot of common people are affected due to the network issue it's been 2 days can't you take an immediate action in a developing country like india

Thank you...
Complaint comments  Read comments Complaint category Telecommunications

Airtel.in — No internet speed i am totally disappointed 9815478027

 RAJNEESH garg on Apr 25, 2017
Totally disappointed with airtel no internet speed my no is 9815478027 slow Internet speed is this 4g no proper working i raise a complaint and take action if your network problems then refund my 399 recharge rupees i am totally frustrated with the speed airtel does not care his customers i tried many times but no internet speed if my problem no solve i do legal action against your company...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Wrongly done recharge.. they are not crediting my about back..

 sandeep kumar lenka on Apr 25, 2017
I have done a recharge of 44rs on april 25th for my mobile number 9849053252. when i googled for airtel 3g recharge. Hence it was not mobile friendly website i was unable to see the area name. I recharged amount of 44rs which comes under delhi region not as i thought Andhra or Telangana. I asked them to credit my amount back or recharge alternate 3g data even it less than 44rs. But they refused to do so and saying that 44rs comes under special recharge for talktime, but i was in monthly unlimited plan. Please solve the issue even i am not getting any use for that 44rs but they are charging it without...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Excessive billing airtel tel no — 01244296327

 Asha Mahajan on Apr 25, 2017
Dear sir,
I have been paying my bills regularly. The bill for rs 1, 378 was received on 26 mar 2017. This time today i have received a message that due amount is - rs1, 35, 142.56 due date 13 may 2017. It defies the imagination. Please correct your records & resend the correct bill.

Brigadier vinod kumar mahajan, vsm (Retd)
Flat — a-2/001, world spa east, sector 30
Gurgaon (Haryana)
122001
Cell — 9810387373
Email — mahajan39@gmail.com...
Complaint comments  Read comments Complaint category Business & Finances

Airtel — Contacts missing

 Jeiammu on Apr 25, 2017
I have lost my airtel sim ineed my contacts recovery to contact them for an emergency please send my contacts my lost mobile number is 9566566859 send the contacts from this number and send to jeiammu98@gmail.com to this email please it's an emergency please send me the contact as soon as possible it's an emergency I need my contacts please help me by sending my contacts...
Complaint comments  Read comments Complaint category Universities

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