Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
27409
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1407
down
689

Phone:
Phone:
up
670
down
377
+91 11 4266 6500
[Head Office]
up
306
down
212
+91 11 4666 6100
[Head Office]
up
173
down
155

Additional info
Customer satisfaction rating
25%
Complaints
27409
Pending
12370
Resolved
5063
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (1955)

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Airtel Customer Care related pictures (1955)

Airtel Complaints & Reviews

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Airtel — Always Wrong Information provided

 HARRY JOSHI on Feb 25, 2017
I am user of Airtel Since 8 year . Very Bad Service i Ever Used in last 7-8 Months, Always Provide me Wrong Information about Plan of rs. 549 . Wrongly taken money from customers . i Suggest to all never use airtel service . very poor network always call droping issue arise .they are Adding Extra Money in my Bill (8057911112) after Mention comment on their System . very Poor Internet spped I Got ....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Lot of unwanted calls from the unknown numbers

 ashoks1912 on Feb 25, 2017
I am being troubled by lot of unwanted calls from airtel representatives for last 9 to 10 months now, they are asking me to port my number to airtel. I have already told them several times that am not interested in porting my number still am being harassed 2 to 3 times every week.

The call comes from some unknown number though I have activated DND. Recent number was 08046308444. Further these calls come from different number everytime so even if I block one number it will not help. Its creating a lot of problem to me during my working hours.

First of all I want to...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — 3G/4G not working properly and getting continuous EDGE service in 2G

 ulag on Feb 25, 2017
Dear Airtel,

I am using airtel prepaid since last 7 years. How can i raise a complaint in care number. I can't complain via 121 and 198. I don't know whether those numbers are for customer care or something which makes irritation to customers. Today i tried so many times to contact a customer officer. There was no any option to contact them in 198 and 121. Those numbers are giving only informatios. This is very disgusting. And here is my complaint.

I am recharging around 1000rs per month for airtel 3g/4 service. If i use more than 15 mins, it is automatically turned...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Airtel MNP Issue - Number Not Active Last 3 Days

 earvidubey on Feb 25, 2017
My number (M-9650384385) is not active from last 3 Days. I have applied for MNP from Airtel UPE (Prepaid) to Airtel Karnataka (Postpaid).

Previous SIM got deactivated but new SIM is not yet active. The MNP should be seamless. From last 3 Days and I am not reachable to any of my contacts.

I have already approached twice to nearest Airtel Express Relationship Centre and they said we have escalated the issue.

Feeling Helpless.

M - 9650384385 (For MNP)
Alt: 9616410019

I have escalated the issue to RO. Lets see, if they...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — No service or week signal

 jo3 on Feb 25, 2017
We are facing network issue in calling since 5 feb 2017 on my num 8527818088. same issue occurred in my another number 9990881570 also. We wait till 8th feb and registered a complaint with airtel whose complaint no. is 73995745. On 14th feb we come to know that same has been closed mentioning that earlier same issue is still on hold which was registered in aug 2016. Please be noted that aug 2016 issue was regarding internet services which we are not using now because no solution was given for our concern. But this time issue is regarding the most basic service i.e. Ph calling. we are chasing behind...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Talking problem

 Naveen Bhagat on Feb 24, 2017
I am living in rohini sec 13 delhi in savera apparent in this area network is very poor and I can't talk in my house .network is very poor so please resolve this issue as early as possible. Everyone in my society is facing this problem. Everyone is fedup from network issue so I want from airtel please remove this problem as early as possible. I had complained so many times but airtel not resolved my problem...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Requested for broadband.Till now no connection and no refund.

 Praveen Prabhakaran12 on Feb 24, 2017
I am writing this complaint to you to have a look on my concern regarding the airtel services. I need to escalate to you the issue which I faced from airtel. I am not sure whether you are the right person to escalate and you can take action against the issue.

2 month ago, I have applied for a airtel broadband connection through airtel site. Initially, I got a message that there is no feasibility at my location. But after 2 days, I got call from airtel executive and said that there is a feasibility at my place. She said that airtel has sent an executive to collect the required documents...
Complaint comments  Read comments Complaint category Broadband

Airtel — Against the service center in charge lakhwinder

 Divyam Agrawal on Feb 24, 2017
The complaint is put down against the service center in charge Lakhwinder of Adarsh Services, House no 213, sector- 52, Chandigarh. The reinstallation of airtel dishTv was done, for which she informed Rs250 will be taken, but at the time of installation Rs 450 was charged.
On talking to her she back stepped and told to remove the dish and give it back to customer without installing in a ruthless manner....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — Not getting sim

 Deepsingh Jatt on Feb 24, 2017
I have got the new post paid sim. And the sim no. Is 8991101606100002090u.. But the sim is not able to activate. I called your executive mr.Ajit, he said i will go to office and tell you. But no response from him. The document was collected from on 16th feb 2017. Yesturday they say please go to mini store and say i have lost the sim and get the new one.. Why should i go to mini store.. So please resolve my problem as soon as possible. As i need the new connection urgently..

My name is gagandeep singh

mob no.8860453355...
Complaint comments  Read comments [1]Complaint category Employees

Airtel — Airtel poor signal frequency at nandalur railway station premises

 CLINRE OFICE Nre on Feb 24, 2017
Respected Sir, I am incharge of Running staff of Nandalur, Railway station. Our employees around 350 members are using AIRTEL departmental mobile nos. Recently our employees are facing Poor signal frequency for while calling to book for duty i.e. for train services. it is much difficulty is being experienced. In time due to poor signal frequency out going/incoming calls are not connecting properly. Our employees are bitterly complaining about poor signal frequency and causing delay for train services. Hence, it is requested kindly look into the matter and take proper action for good signal strength...
Complaint comments  Read comments Complaint category Railways

Airtel — Broadband cheatinng

 Raghav Saraf on Feb 24, 2017
To whomsoever it may concern

This is to inform you that i had applied for a broadband connection on 16th February and had given a cheque for 1000 ruppees for the same

Name : Rajendro Yadav
Address : 28B Shakespeare Sarani
Kolkata - 700017

It has been above a week that you have not installed my connection with a promise to establish in 2 days
Your executive who came to me and took the documents and cheque namely Saurav whose contact number is +91 90079 95023 is ignoring my calls and making false promises
I asked for the contact...
Complaint comments  Read comments Complaint category Broadband

Airtel — Billed for 3.7 lakhs by airtel

 Prateekmain on Feb 24, 2017
I activated an International Roaming plan on 14TH feb 2017 and travelled on the same date to singapore.

I have used only 139 Mb of data

my credit limit is 2100 INR/-

This is serious harassment of customers and that too I have been a good customer for more than 8 years paying all the bills within time limits....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — Constant SMSes INSPITE of registering my number on DND

 Ayush Vora on Feb 24, 2017
My phone number is already registered on Do Not Disturb (DND) but I still get promotional and useless messages from Airtel itself! Because of DND, I don't get promo SMSes from other advertising or other agencies, but Airtel itself keeps messaging me.
It's extremely hard to contact their customer care and even if we do complain to them, they say they can't do anything about it....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Airtel mobile and data connectivity at dahisar east

 ashapandey76 on Feb 24, 2017
Hi,
I stay at Dahisar East, hanuman Tekdi. Here the Airtel netwrok is too bad. I have to always stick around the window for connectivity. I even had data card connection for that as well I have to keep that on the window for connectivity. It is too bad..I cannot continue my household chores if there is long running conference calls. Even little bit i move away from the window the voice start breaking....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Customer support person not talking apptopriate

 RJ4325 on Feb 24, 2017
I am an Airtelmobile postpaid customer, called customer care askimg for new offers available for my number as my current data plan offer is going to end soon. But some Hariyanvi guy from customer support claiming his name as Devraj (I am sure which would be fake) was talking to arogently and rudely as if I was dying to use their servive. If Airtel has these king of customer support then the remaining people would also leave their services....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — After Postpaid to prepaid conversion unable to recharge

 Vijay Potluri on Feb 24, 2017
I have converted my Airtel number (8008614545) from postpaid to prepaid 3 week s ago. When I try to recharge error msg appears 'Please enter a valid Airtel number'.

I can receive calls but not able to make any outgoing calls because of insufficient balance. I tried to log a complaint at Airtel site, but after filling the details I cannot even click the Submit button. I have been using the same number as postpaid for years. This is a very poor service from such a reputed brand....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Ported from Docomo and not gettin service from Airtel

 Vijay nittali on Feb 23, 2017
I have ported from Docomo to Airtel on 20th postpaid services. I received text saying Airtel sim is activated and I was unable to get the network on the given sim. Reached out to nearest Airtel office and they asked to wait for 15 min, I waited for 30 min & still the issue had not salved, they asked to wait till tomorrow afternoon and they promised that everything will be salved but still the issue persist . I m missing my client calls from last 3 days and I m paying fine for the same this is the worst service I ever faced : also I asked for report to Docomo . They r saying they don't have option...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Delay postpaid connection

 mausam srivastava on Feb 23, 2017
I have submitted all document for postcard connection but till date we are not get airtel service after mnp...no body come at my address's for verification and called me verification wrong...if verification was wrong so please refund my security money 250 rs...we got tired by airtel people...they are not supportI've and misguide the customer...last 20 days over to talk the airtel executive...
Complaint comments  Read comments Complaint category Products & Services

Airtel — Network samabandhi

 Ayush Kumar Kedia on Feb 23, 2017
Namaskar sir mera mobile number hai 9006091926 mera address hai - main road gaon- Sonbarsa Raj district- saharsa pincode- 852129 sir darsal jaise ki hum pehle bhi complain kar chuke hain ki lagatar mera internet kaam nahi karta hai uss din hum complaint kiye the toh usske baad internet kaam karne laga tha lekin kal se phir wahi haal hai kal dopahar se mera internet kaam nahi kar raha hai koi bhi website open kar rahen hain toh connection failed batata hai ab hum iss samasya se pareshan ho gaye hain sir aur ab hum airtel sim ko nikal denge aur dusra company ka sim lelenge aur aage iss ka koi upaay...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Postpaid mobile number

 shweta.27 on Feb 23, 2017
Hi,

I have given a brief to customer support he has filed complaint id:74306984 (Airtel complaint id) stating bill of more than 4700inr.

Case description :
I was traveling from india to germany on 28th jan. I called customer support for activating one day international roaming pack as i will not be using the sim in germany. He didn't mentioned the deactivation policy of the pack and more over i can see a 1000 rs pack also included i don't with whom permission.

I stopped using sim after 3 days of my visit. I am using airtel since past few years....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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