Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 28%
Submit a Complaint
29432
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2216
down
917

Phone:
Phone:
up
1071
down
519
+91 11 4266 6500
[Head Office]
up
468
down
299
+91 11 4666 6100
[Head Office]
up
258
down
209

Additional info
Customer satisfaction rating
28%
Complaints
29432
Pending
13777
Resolved
6537
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (2205)

Airtel Complaints & Reviews

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Airtel — Mobile number portability rejected

 Ramanathan C on May 29, 2017
Hi airtel,
I own a airtel connection. I want to port it but not getting approved from your end saying it's company owned. When the number is under my name and I'm paying bill for same I own it. It is your marketing team who gave offer to my company employees if they registered it as company why should we own the issue. Did you get any authorization letter for issuing sim?? Y is that required during porting?? I want it to be ported...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Incoming Calls and Messeges Issues

 nitishsinghh on May 29, 2017
Sir,
I am having an issue with my number, that i am not getting several calls and also i am not getting any messages on my number. This issue is creating a havoc, regarding the same i have lodged several complaints and the same has not been resolved yet on the other hand the airtel people are saying that the same has been resolved from their side. please find below one of the complaint no of the same "icpl3190561626502". I was also having a lot of problems with this no but these are the serious ones. My other problems are, i am not getting the information or flash information regarding the...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — 4G package not working. No internet for last 7 days

 keqbal on May 29, 2017
I bought a 4G/3G internet pakege of daily 1.5 GB for 70 days @ Rs. 648
For my phone 9831794067

For 2 or 3 days it was all ok.
But later internet disconnected.

I tried my best but could not reach any customercare executive.

In this way I was cheated by airtel.

I decided to port from airtel. But this cheater company did not recieved my porting sms sent to 1900....
Complaint comments  Read comments Complaint category Internet Services

Airtel — Bill received after Airtel Data card Sim cancellation

 muchow on May 29, 2017
I sent request to cancel my Air tel Broadband Data Card sim, sim No.7899217474 on April 7th 2017. I received auto Generated message as given below

Dear Customer !

Thank you for writing to us.
We acknowledge receipt of your request, your reference no. is OT040700190 We shall get back to you within 2 hrs.
We thank you for your patience.

Warm Regards,
Airtel customer service team,
121@in.airtel.com
Bharti airtel limited

No single message or not a single person contacted me till now. I stooped using my...
Complaint comments  Read comments Complaint category Computers & Accessories

Airtel — Online Recharge through My Airtel App

 nishajayakumar on May 29, 2017
Hi,

I had done a Airtel recharge for Rs. 549 on 28-May-2017. This offer was suggested for me as OFFERS Exclusively for You in Airtel App, stating the benefits of Unlimited Local and STD calls and Data benefit of 3GB. During My recharge There were no options that stated the Entire benefits of this option. I was redirected directly to payments page and Amount got deducted. Later Today i got to know that Unlimited calls benefit is not activated. On calling the customer care, only the person states that its not applicable for Roaming.

If its not applicable for Roaming...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — 4G Network at Speed of 0.1kbps

 Kartik Munjal on May 29, 2017
9205687407 - Kashish Ahuja
7042555139 - Kartik Munjal

Phone shows 4G network but speed is so low that nothing works.

Many of us here at SEWA Tower, Udyog Vihar Ph40-Gurgaon are not getting any 4G speed. Our plan is of 15GB but with this speed we will not even use half of it and hence pay Airtel more money. We have submitted feedback thru their App & Website but no action has been taken for so long. We are unable to operate mobile.

There are 1000s of users of Airtel here in our building and none of us get proper signals. Why do we have such issues...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Recharge for 4g rs.349 but getting 3g

 Rameshbabu Purushothaman on May 29, 2017
On 27.5.2017 i have recharged for 4g rs.349 data plan for 28 days.but i could get only 3g data.so i contacted 198 several times for the past 3 days.but of no use.they are telling lame reasons and every time they are giving some convenient excuses.till now i am getting only 3g data.why should i pay higher charges and get lower service?
Can anything be done at the earliest to settle the issue?...
Complaint comments  Read comments [2]Complaint category Internet Services

Airtel — Recharge benefit not given

 Subham Jalan on May 29, 2017
Dear
sir/ madam
i had recharged my airtel prepaid number 9546153731 on 25th april 2017 with rs 648 trans id 646263851 with offer just for you shown in my airtel app.
The offer was enjoy unlimited calls and data 1.5gb/day.Val-56 days.
But after recharge only calls benefit has been provided no net benefit is being provided by airtel .
On contacting airtel customer care via email ref no cbnrd20529376649 they informed me recharge benefit was 2gb one time data only.
This is completely misleading and cheating by airtel.
I have attached screen shot of...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — Wrong recharge on similar number refund

 NiteshPareek on May 29, 2017
Dear Sir,

We have wrongly recharge of Rs. 100 through Paytm (Txn ID - 20170529100741) on some other no. 9829165751 which is similar to my no. 9829165761. Kindly arrange to refund in Paytm account (9460126118) or recharge on correct no. 9829165761. We also tried to contact 9829165751 and first time he told that he will check and confirm but after that he is not picking the phone. Kindly arrange to refund urgently....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — I don't know my sim address

 P Gangadhar on May 29, 2017
Sir
My name is gangadhar my Airtel sim number missed sir and my sim address proofs i don't know. Pls give me my sim details Completely....
Complaint comments  Read comments [2]Complaint category Other

Airtel — Airtel network issue in village delader sirohi district rajasthan

 Vivek kantilal on May 28, 2017
Hi sir/madam,

There is network problem in village delader which is in sirohi district rajasthan, there is no network available. We need to walk 1km near bus stop to get airtel signal. I kindly request you to solve this issue. Other telecommunication like vodaphone and idea has good network but with airtel we are facing issue.

We are struggling from so many years with network issue. Please help us to get airtel network...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Excess billing in respect of broadband connection

 Ramanujam Veeraswamy on May 28, 2017
Broadband connection was provided with effect from 04.05.2017 and it is with rs.799 plan (with service charges). But i have been billed rs.1126.32 as broadband charges for the period 17.04.2017 to 16.05.2017 whereas i should have been billed only for the period 04.05.2017 to 16.05.2017 at the rate of rs.799 pere mensum.

Attemps to contact airtel officials failed to get any response.
Payment is pending...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Airtel — Not getting benefit of recharge 399 for 56 days it end in 28 days only.

 Divyanshu Raikwal on May 28, 2017
I have done recharge for 399 on May 01, 2017. Transaction id is 819114978.
The offer was i will be getting unlimited calls and internet (1gb per day) for 56 days.
But since yesterday i am getting my notification that my pack of about to expire and its disconnected today. I am not able to use internet however i am able to make calls.

I should be getting benefits for 56 days instead of 28 days on my number 7088561111...
Complaint comments  Read comments Complaint category Employers

Airtel — Airtel 4g lte (umesh executive)

 Shanoo Khan on May 28, 2017
I am samir khan, My airtel 4G LTE Data Card #(9958052375)
On 9th April 3:23 PM It's a recorded call on airtel extension where a guy seated on that extension #(+91 11-4748-1629) He promised me to give me in Just Rs1, 999 40GB Netpack and 50% discount after 3 months on 9th July on my bill payment now i found that they are giving me Just 30GB and they have been strictly said to me that they wont give me benefits of 40GB since 6 months i am complaining about my internet fluctuating speed issue no one fixed that
Since Past a week they are not replying my mails you can check that by the...
Complaint comments  Read comments Complaint category Broadband

Airtel — Recharge of Rs.244

 PurabR on May 28, 2017
Hello airtel india i have recharged with rs.244 i gives 1gb 4g data per day... I tried to use but i can't use 4g data but i have 4g tower in my area. I contacted to airtel care through email but no answer i tried 3 or for times but no answer than i tweet them in their official twitter care page but they have said me to provide my phone number and said they will and asked time too but it had two days still no answer and time and again saying that we can't reach to ur number... I gave them alternative contact number too but no answer... Is this what we want from big telecom network huh..??...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Recharge to mobile no. via my airtel app

 mohitmishra2210 on May 28, 2017
I had made a recharge of 348 rs on a mobile no. Of rajasthan 9314502095 on 27-may-2017.
Transaction was made through debit card payment of indusind bank.
The transaction got failed after my payment gateway, but was deducted from my bank account.
I tried same once again and same thing occurred, my balance got deducted again.

Now i have got my 700 rs. Deducted and the service provider has no record of this transaction. Instead are moving me from their one so called customer service desk to another. But none of those have any details about the transaction.
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Airtel company fraud me

 Manu787 on May 28, 2017
27may2017 airtel company sand me this message :-
Badhai! Rc348 ke recharge par apko mila hai unlimited local+std calling+ 1gb/day 3g/4g data, 28 din. Data balance check karein *125*1541#. T&c apply.
This massage according to airtel company give me 1gb/day 3g/4g data services will end after 28 days. But now airtal costmar care tell me this data use only 4g handset but airtel company message not tipe use only 4g handset. Airtel company help me but now i am going to police station and complaint airtel company thanks my name is manish sharma my airtel number is 7073123003 ok bye...
Complaint comments  Read comments Complaint category Internet Services

Airtel — Internet service misrepresentation

 hpurohit95 on May 28, 2017
As per services provided by airtel i recharged using "*121#" a recharge of 348 inr on 8003117183 on dated 20th may 2017 in which it was provided to me that unlimited calls + 28gb @ 1gb per day, it had been working smoothly and after one fine day it would not start and on calling customer care for the first time they told me it would be resolved it worked for sometime then again it was bothering and eventually a complaint was registered same date; but as per today the issue has not been resolved and the people on other side of the phone i. E. Customer care today (I. E. 28th may 2017) informed me...
Complaint comments  Read comments Complaint category Internet Services

Airtel — Poor airtel network in my building

 satishkmalve on May 28, 2017
Hello Airtel,

I am a long term customer to Airtel since 2004. I have been residing in Pragathi nagar since last 5 months and have been facing very poor network of Airtel nearby my premises. Sometimes the signal lost completely when I am in my apartment. I have raised many complaints with Airtel customer care but all gone in vein. No proper communication from Airtel. Am frustrated with this network issue as some times I do not receive important calls which has put me in risky situations . I request Airtel to come to my premises and check the issue and come up with a permanent solution....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Refund not processed

 Ashok003 on May 28, 2017
Hi,

I have Rs 229 to be refunded back to my account since I had disconnected my Broadband connection. But I regret to say that, it has not been processed for a month now and whenever I mail or call the Airtel customer care, I keep hearing different stories every time and no resolution has been provided to me yet even though I have shared my cancelled cheque. Following up multiple times has only left me friustrated.
Following are my account details :
Account No. 7024125606
Alternate Contact - 8860422383
Landline Number - 04449579161

Regards
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

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