Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 31%
Submit a Complaint
33858
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
4525
down
1636

Phone:
Phone:
up
2270
down
945
+91 11 4266 6500
[Head Office]
up
971
down
524
+91 11 4666 6100
[Head Office]
up
545
down
381

Additional info
Customer satisfaction rating
31%
Complaints
33858
Pending
6557
Resolved
8664
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (2772)

Airtel Complaints & Reviews

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Airtel — unable to make outgoing calls when in roaming at jaipur

 Hemanth Akhil Kasturi on Oct 23, 2017
Dear sir/mam,
I belong to Hyderabad and now I've come to Jaipur and will soon leave for jodhpur. Due to roaming, I'm unable to make any kind of outgoing calls and this is really a problematic issue for me.
I believe Airtel does answer it's customers.
Please solve my problem and tell me what to do. I really need to make many important calls.
By the way, thank God that my data services are still as better as always.
Hoping for positive reply...
Thanks and regards...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — mobile theft. sim block

 Dhivi Candhy on Oct 22, 2017
Hi Team,

This is Sandhiya from Chennai having airtel prepaid connection no.9500040740.
My mobile has been theft today. hence, I want to request the Airtel team to please BLOCK this Sim card ASAP.
Please do it immediately.
_________________________________________
Mobile No. 9500040740
Location : Chennai
Prepaid number.
Kindly take action immediately.
********************************************************************************...
Complaint comments  Read comments [5]Complaint category Computer Software

Airtel — aadhaar linking with mobile

 Shiraz Akhtar on Oct 22, 2017
I visited an Airtel store in Moradabad to get my mobile link with my Aadhaar Card. The staff there told me to visit a retail shop instead. When I visited the retail store I was charged Rs. 20 for linking the Aadhaar with mobile there. When I objected I was told that this is the rate with which it is being done if I want to do it, or else my number will be deactivated as per government rules. It is supposed to be without charge as per my information. What kind of scam is this? Please check and confirm if there is an official charge....
Complaint comments  Read comments [1]Complaint category Telecommunications

Airtel — refund - dth

 Hanoz Wadia on Oct 22, 2017
Dear Team,

This is with reference to complaint regarding disconnection and refund concern on your Airtel DigitalTV ID 3003347240.

I am following up for refund for last 2 months but same is not received.

Refund amount of Rs.1, 373.41 has been sent via cheque and the same is unable to deliver due to insufficient address.When i have check the same at courier compny same was sent to Mahasena city. I have also spoken with customer care officer and re conform address as per systems and request them to delive the chq as system address.but not solutio received....
Complaint comments  Read comments [5]Complaint category Other

Airtel — outgoing call and msg has stopped

 GARIMA CHANDRA on Oct 22, 2017
I am not able to make outgoing call and messages from my number since last two week.. My number is 7022922379 this my prepaid number... I have tried to call so many times on customer care every time they ask me to wait for two day.. Please solve the issue as early as possible as this my offical number...
Please le me know if you need any other information....
Complaint comments  Read comments [1]Complaint category Telecommunications

Airtel — network issue in shivanagar, rajajinagar

 Sarala Raman on Oct 22, 2017
I am using airtel number 8197158471 for pre paid connection and for data connection. However, network is very poor in my residence at No.1/16, New No.36, 10th A Main, Shivanagar, Rajajinagar, Bangalore-560010. Neither I get net work nor data connection.
I have spoken to one of your representative few weeks back, she said the issue will be resolved but the problem still persists.
Please look into the issue and relsolve as soon as possible. Else I may have to port the number to some other service provider.

Regards
Sarala...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Airtel — not getting recharge benifit

 Ronit Sheoran on Oct 22, 2017
My mobile num airtel wb 7204147684 I got sms from airtel at 10 am 21 oct 17 in 648 RS loc, std, rom call unlimited and 2 fb mobile data, do this recharge from retailer at 11:44 am 21 oct 17 but I not get rom unlimited free call benifit please give me my rom unlimited call benifit I also attached screen shot of both sms...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — non-compliance with the orders of hon'ble supreme court

 Munish1968 on Oct 22, 2017
Sir/Madam,

With reference to the flood of messages that you have sent to mobile subscribers saying, “”Link your Aadhaar card to you number now to stay active! As per the Government of India, this is mandatory to enjoy continued services”.

With reference to the letter of Department of Telecommunications (DoT), Union Ministry of Communications is inconsistent with law and Hon’ble Supreme Court’s 5-Judge Constitution Bench order of October 15, 2015. This Department issued a letter dated 23 March, 2017 on the subject of “Implementation of Hon’ble Supreme...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — refund amount in 100 rs.

 Ðil Çhurane Wãla Anup on Oct 22, 2017
Dear Sir
8269038505 Ye number pe galti se 100 rs. ka recharge ho gya hai Transaction ID.4248965 & Right number 9558905347 Plzz refund the amount...
Complaint comments  Read comments Complaint category Computer Software

Airtel — safe custody of landline and broadband - 04442829393 r.varadarajan

 R Varadarajan on Oct 22, 2017
I have on 17th of October 2017 at 3 pm requested your customer care staff that my land line and broad band (04442829393) should be kept under safe custody for a period of 3 months. The staff noted name and number and said that the connection would be cut within half an hour and I would get an sms. As nothing happened, again called around 5.30 pm and told everything. He said that my request has been accepted and I would get an sms within half an hour. Till today I have not received any communication. Please let me know the position of my request and send a mail (rvr51@yahoo.com).

Thanking...
Complaint comments  Read comments Complaint category Other

Airtel — complaint against distributor

 patilsushil45@gmail.com on Oct 22, 2017
I, sushil patil, open a new shop(Klass electronic) in chirner uran and i want to starts airtel sim and demo, But here local distributor create issue for documents, (documents he want is gumasta, noc, adhar card )shop aggrement but why he want all this document )I, start JIO, He have taken only adhar card, The distributor have 2 brands Airtel&Idea, I told him i will starts from other then also he create problem, And i also spoken with TSM but no support.
please help, .
distributor name - Ganesh enterprise, chirner uran raigad navi mumbai...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — 4g sim card issue

 Rohit098 on Oct 22, 2017
I converted my sim from 3g to 4g on 19th Oct 2017 but the 4g sim is not registering on the network since then. Also i have booked a complain on airtel portal on 21st Oct 2017 with ref. no. - PR102100671 which they close on 22nd Oct 2017 without any intimation or contact. The no. (8294359112) which i converted to 4g is an important no. which i have been using since last 5yrs and i cant afford to loose it, so kindly look into the issue and resolve it asap.
Contact me on 9902521766.

Thanks!...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel postpaid hotspot sim

 jaganimanav on Oct 22, 2017
Hello Sir,

I Manav Jagani residing in Mumbai wants to block my airtel hotspot simcard as they are charging unnecessarily without using it.
They are not even receiving the calls from their end.
I have been trying from when and then they call for the payment of the bill to which i have not used any of the data.

I have all of the records of the call to which i tried many times but none of them were received.

Please seek to this as soon as possible

My sim number is 7700934540

Thanks!...
Complaint comments  Read comments Complaint category Broadband

Airtel — postpaid payment debited twice and still not credited back

 Tharunya Hariprasad on Oct 22, 2017
After a string of emails being sent back and forth full of questions and false promises I still haven't got the amount that they falsely credited twice. It's been a month since all this happened. A payment was made on 25th sept and the amount from my credit card was again debited on 30th sept. When called I was informed to send an email to 121@airtel.com.
It's 22.10.2017 today and I haven't still received my money back and they have generated the bill for this month. The Audacity!...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — plan not activated

 Aditya Wakkar on Oct 22, 2017
I bought a new prepaid connection with a plan of 1gb a day and unlimited calling for 520rs and they said it will be activated in 4 hours its been 14 hours now my phone is activated but my account balance is low and i m unable to make calls or use internet, i bought the new sim from kharghar airtel store sector 12. If you cant activate the plan instantly why do you accept the payment in cash instantly.Unexpected from a company like you.moreover when i called their customer care it says jis se sim lia unko contact kijiye..irresponsible customer services.....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — not able to recharge my airtel prepaid number online

 Vishnu Baskar on Oct 22, 2017
Hi Team,

I am using airtel prepaid number. All of a sudden i am not able to recharge my airtel prepaid number online.

I use this sim in dongle. I mainly bought this for using it for internet alone but due to this is issue I am not able to perform my Business as usual.

I have contacted customer care several times but they are not responding properly.

Please solve this issue asap....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — 59059 getting disconnected

 Safiya Surti on Oct 22, 2017
Just ported the number. We can see the network and can call but it is showing that the number is invalid. 59059 is unreachable. It gets disconnected again and again. Customer service also unreachable. Can you please help with any alternative way to activate the card. Need to activate the number quickly. Please reply. Alternative number 9022450467. Do contact asap...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — not able to send outgoing sms

 Nt Arvind on Oct 21, 2017
* I am not able to send the outgoing sms to any other number, which is making a big trouble in my day to day life usage of sim
* i have went to airtel service centre twice in past one month
* first time they said that we have send complaint it will be resolved by next day, but same problem extended
* second time they said that they will give me a new sim with the same number, but same problem occurs with the new sim also
* how many times i have to go to the service centre for this problem
* please resolve my problem as i am not able to do my bank trasaction...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — please unblock my airtel account no 9665252562

 Roshan Pise on Oct 21, 2017
Please unblock my airtel account. my airtel account no 9665252562....
Complaint comments  Read comments Complaint category Banks

Airtel — prepaid recharge of rs 309

 hulchul on Oct 21, 2017
Hi,

I am using Rs 309 plan, which gives you unlimited local and std calls plus 1 gb data per day.
I want to know why my balance is getting deducted on outgoing calls while roaming. It was not mentioned anywhere that this tariff pack will not work while roaming. Also according to airtels press release for national roaming, it says that there will be no premium on outgoing calls (Below is the link, also attached)

http://www.airtel.in/wps/wcm/connect/ebd6ecd1-b578-4b9b-a84e-48d59d443f39/BALPre...
Complaint comments  Read comments Complaint category Mobile Service Providers

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