Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 27%
Submit a Complaint
38812
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
6363
down
2262

Phone:
Phone:
up
3232
down
1330
+91 11 4266 6500  [Head Office]
up
1383
down
722
+91 11 4666 6100  [Head Office]
up
796
down
545

Additional info
Customer satisfaction rating
27%
Complaints
38812
Pending
6360
Resolved
8862
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3429)

Airtel Complaints & Reviews

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Airtel — no proper network and internet from past few days in hyderabad

 syed salmanuddin on May 24, 2018
I'm a postpaid customer of Airtel my number is [protected] and my monthly bill is approx 1000+ and which i pay every month regularly. It is to bring to the kind notice that if the network and data issues are not fixed I shall discontinue to pay the bill and immediately port out. Airtel will held responsible for my pending or due bills and i shall not pay at any circumstance. If this issue continue, I shall file a case in consumer court for the losses which incurred to me due to network and data issues in-spite of paying hefty bills....
Complaint comments  Read comments Complaint category Internet Services

Airtel — postpaid to prepaid conversion | mistreated at the service center

 mohit.12332 on May 24, 2018
I went to Airtel store located in Vaishali Nagar (Amrapali Circle) to convert the postpaid number to prepaid for my father. I took all the documents required along with the photocopy of ID proof duly signed by my father. While entering the store I asked the person at token desk whether my request can be processed here. I told him it is my father's sim card and he said it can be done and gave me the token.
After waiting in the queue, when I finally went to the service desk, the staff there told me that it's not possible and I need to bring my father along. Firstly, this was in itself a mistake....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — new connection harresment

 Yash Karan on May 24, 2018
I made a payment for new connection from sunil in thane west, I was promised a connection the next day. I had to make my workers wait two days as sunil told me the connection will be done from the back of the shop. The next day sunil came with another member of staff and said the connection can not be made from the back it has to be made from the front. My workers already sealed the back because sunil said could not be done from back. Then another engineer came today and said he has to take it from the back and i have to open my whole back ceiling pop and plaster....
Complaint comments  Read comments Complaint category Internet Services

Airtel — glamour zone service activation without consent

 Ankita Kale on May 24, 2018
Today i got a sms from airtel regarding glamourzone service activation and my balance of Rs. 25/- was deducted. I never opted for these services. Airtel is a blood sucking company after so much complaints their is no such action or amout reversal from them... I really think that one should port to another provider, government should really need to take firm actions in this manner....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — payment debited but no recharge

 Sugandh Sood on May 24, 2018
Dear Sir,

I have online recharged for My Mobile No. [protected] today. Tran Id[protected] is generated for future reference and in my bank account balance was also debited through net banking. But recharge was not done successfully. I had purchased the pack for 28 days worth Rs. 249. Kindly ensure that that the recharge is done successfully.

Your faithfully
Prerna Sood...
Complaint comments  Read comments Complaint category Utility Services

Airtel — unnecessary calls and messages despite dnd active on my airtel number

 drsundu on May 25, 2018
My mobile number is registered under DND service still I am getting unnecessary calls despite blocking the numbers. If I am supposed to get these call s then what is the use of your sham DND service?

That's a useless argument that complaint is short, it provides my concerns in appreciate way.So please process the issue as soon as possible.
Regards ....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — services blocked by airtel

 hema korennavar on May 24, 2018
Dear Airtel officers,
This is Dr.Hema, from Bangalore, currently working as a Visiting scientist at Durban University, south Africa.
I took Rs.6999 roaming plan on 13th April, but my sim was blocked by you on 2nd of May although it was 1 month plan.
Agian I extended my plan for another month thinking that i will get service till June. but again sim is blocked.
I am unable to trace any information about who is using my data.
But i need to contact my people in Banglore till June 1st.

How a female can manage in a different country where there is...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — regarding gstin number

 Balakrishna Peddireddy on May 24, 2018
I have corporate cug connection bajaj finserv with sim [protected].
For reimbursement of monthly bill, we have to insert gstn, kindly give subject number so that i can apply to my company for my bill. This complaint is not against the organisation but for the general information required for smoothness of billing monthly cycle. Thank you very much...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — worst network airtel in india

 Lakshmi awok on May 24, 2018
I recharged with 399rs pack in airtel, its worthless, i complained so may times regarding the network and data problems, the customer care service will told like they will solve ASAP its like nightmare for us.i was given so many complaint they don't have proper solutions.so i decide to port airtel another network.
INDIA SLOWEST NETWORK """"" AIRTEL""""""...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel cheating on recharges

 sreeraman on May 24, 2018
Airtel Cheats and loots! Beware friends!

I have done a recharge with Airtel after a long time for Rs. 149. (which offers 1GB/day, UL Calls and 100 SMS per day, as per the Airtel App and also a message I received.)

Surprisingly I observed that I have got only 300 MB balance and no UL calls and nothing as per the recharge plan that was showing. Hence I called customer care and they said there is a issue that is currently going on and would take 24 hours and at max. till 4 PM next it would get resolved. So I asked them that what for the 1 day validity that I lose. They...
Complaint comments  Read comments Complaint category Products & Services

Airtel — regarding negligence of airtel dth customer care to my repeated complaints

 Dr Prashant Ramteke on May 24, 2018
Dear Sir/ Madam,

I Dr Prashant Ramteke, recently installed Airtel internet DTH annual plan of 5999/- considering the good reputation and service of the Airtel. It was installed on 16 May and the person who came for installation told me that when you received your TV just call me, I will come for demonstration.
I got my LG TV on 19th May.
He has not came for demonstration even after repeated calls.
Somehow I manage to activate the DTH by verbal commands given by him on phone, but know the remote is not working.
So, since 21st I am repetedly contacting...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — mobistore activated with knowledge

 SadmiSiraj on May 24, 2018
Sir/ma'am,
I am an user of Airtel mobile number [protected].Till yesterday I had a balance below 10 and my sim was in a base model China set. Yesterday evening I recharged my phone two times with 70 and changed the Sim to a smart phone. Till yesterday I had a balance of 105.something.
Today morning I woke up at 3:30 to have food for fasting and I had turned the phone into flight mode to save battery charge and just opened and replied to some messages on WhatsApp through WiFi. Then I slept and when I woke up at 9 and turned the phone back to normal mode I got a message that mobile...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — calls not connecting to 1860 numbers

 Jino SK on May 24, 2018
This is getting ridiculous. Every time I call a 1860 number from my number [protected] I keep getting a few beeps and the call gets disconnected. The issue persists over multiple handsets. On calling the customer care the standard response is that it will be resolved in 48 hours or that it will work after restarting the phone which hasn't worked. Not great customer service. If a resolution is not provided I will be forced to change subscribers....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — recharge of 399 done two time airtel will not refund my money back

 suny_ mehra on May 24, 2018
Recharge of 399 done two time cause of slow internet speed at my grand duos i spoke 2-3 time to airtel but they r not refunding my money back they told me do what u want will not refund ur money .i asked them to give me benifit of 399 recharge give 2.8 gb data par day but they r not able to give me this benifit plz help me
my cell number is :- [protected]
SUNIL MEHRA
THANKS...
Complaint comments  Read comments Complaint category Computers & Accessories

Airtel — ported sim not working

 Praneeth Maringanti on May 24, 2018
Hi,

I have recently ported my sim from Vodafone to Airtel. Vodafone has stopped their services since last night and I am receiving no network from that carrier. I tried to use the airtel sim and the network still doesn't show. The issue has been there for more than 12 hours now. Can you please look into this and find a resolution immediately?

Phone number : [protected]
Alternate phone number : [protected]...
Complaint comments  Read comments Complaint category Other

Airtel — reduction in balance

 sarathber on May 24, 2018
I got a message on 18th May at 4.03 pm from AT-AIRINF:

Thanks for choosing MOBISTORE on your Airtel Mobile . You have been charged RS.60.0 for 6 days. A/c balance:Rs.3.16 at 16:02 to deactivate, call or SMS STOP to 155223

I did not activate any kind of service nor I did subscribe to any service. I saw this message on 22 May 2018, i called CUSTOMER CARE and reported this issue, the executives were becoming real comedians they told me these bull ### stories (exactly in this order)
1. that i had sent SMS confirmation accepting this service that is why they charged me....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel wrong recharge : digital tv

 romanreigns on May 24, 2018
Hi,

I was doing a recharge for my Airtel DTH using myAirtel application, but it wrongly recharged my Airtel Prepaid phone.

The transaction was made using Airtel Payments banks. Kindly help me on the reversal of the same.

Details:
Date: May 23, 2018
DTH number: [protected]-001
Order no:[protected]

While recharging it was showing for Airtel Digital TV, but somehow it wrongly credited that amount to my prepaid mobile nuymber.

Regards,
Aakash....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — harassment facing at airtel office, of city centre 1 salt lake kolkata

 gulti on May 24, 2018
This is to mention that my mother mrs mira ghosh was having the airtei mobile prepaid connection with number [protected]. due to her demise i went to airtel office of city centre1, salt lake, kolkata two months back to transfer the number in my name( rimi biswas). i was informed from the office that for name transfer the plan has to be changed to post paid plan and i need to carry on the plan minimum for 5 months for getting converted to prepaid again. though initially i was not convinced but ultimately under their influence agreed to shift to the post paid plan as suggested by a counter sales man...
Complaint comments  Read comments Complaint category Unauthorized charges

Airtel — non delivery of new sim card

 rizie09 on May 24, 2018
Hi.
i added a no to my airtel postpaid connection after a call from your executive. the no added was a pre paid no. and it was to be chnaged to a post paid no. now its been more than a month the sim card has not been delivered to me. there has been no follow up from your office. i had to call your office every time to ask when will the sim card be delivered. i have faced a lot of inconvience because i could not use my no. and above that i had to buy another sim card. how is this issue going to be resolved. i want to discontinue with the new scheme as well as i want my pre paid no to work...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — customer care executives not cooperating and denying my request/complaint

 anandfriends.puri@gmail.com on May 24, 2018
Hi
Yesterday 23-5-18 I recharged my Airtel mobile number [protected] with Rs.149/-
After purchase I got confirmation message from airtel and money deducted from my bank account, but product or pack is not activated till now.
I called customer care and asked for help
They told "some technical issue is occurred at Airtel maintenance side, we will activate your pack after 6 hours.
But after 6 hours also pack was not activated".
I called customer care again, they said same thing but this time they increased the time to resolve my issue to next day
the...
Complaint comments  Read comments Complaint category Employees

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