Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 31%
Submit a Complaint
32938
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
4095
down
1505

Phone:
Phone:
up
2060
down
871
+91 11 4266 6500
[Head Office]
up
871
down
483
+91 11 4666 6100
[Head Office]
up
488
down
353

Additional info
Customer satisfaction rating
31%
Complaints
32938
Pending
6594
Resolved
8634
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (2653)

Airtel Complaints & Reviews

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Airtel — 3 months all call details

 sonu33888 on Sep 23, 2017
Plz sir mujhe mere 7250522082 number ke 3 month Ki details dijiye kyo Ki mujhe uske khilaf me me kuchh sabut mile hai Jo Ki mujhe uski call details lene ke liye majbur kar rahe hai ye number meri bibi ka hai so plz sir meri life kharab hone se bacha kijiye mujhe call details dene Ki kripa kare Mai aap ka abhari rahunga dhany bad mera naam Sonu singh hai...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — wrong recharge worth 648 - for th

 sravank2349 on Sep 23, 2017
I have incorrectly recharged with 648/- I would like to cancel the recharge and i want a refund of the amount. Or atleast airtel could cancel the recharge the money and deposit my airtel bank.
Iam using a basic mobile and I don't use any of the services available on that recharge.
Details of recharge:
I have recharged through paytm.
"Payment of Rs. 648 received by Paytm !Your Order No is3858242060
10:49 pm, Sep 22 2017"
Kindly help me to sort this by cancelling the recharge and transferring back the amount to my airtel bank or refund to my bank account....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — new sim issued for ownership transfer not activated since last 1 day

 prasant1976 on Sep 22, 2017
I have a post paid connection in personal name with airtel which has been transferred to cug..since last 30 hours my new SIM not been activated...i have been detached from rest of world and faced many problems in the office..my no. Is 8018098804... I have contacted through our corporate coordinator with Mr. Miraj Ahmed of Rourkela, odisha but he could not be contacted..even he did not responded.....
Complaint comments  Read comments Complaint category Business & Finances

Airtel — successful recharge of internet pack but internet data does not get add up in my number

 Kiran Nandan on Sep 22, 2017
I had recharged my prepaid number 8084270728 with amount 998 successfully from MyAirtel App but I didn't get the internet data on the specified number 8084270728. Amount is also get deducted from my account. Please have a look into this.

Below is the Transaction details:
Order no - 170922358950
Transaction date: 22 Sep 2017
Transaction Type: Net Banking

Regards,
Kiran
9608657164...
Complaint comments  Read comments Complaint category Internet Services

Airtel — customer harassment for address verification

 ashchau on Sep 22, 2017
Dear Service Provider

I wish to make you aware of the horific experience I have gone through for purchasing a new WIFI HOTSPOT under 6 month advance rental scheme recently

I have learned today that the same has been suspended for 'address not verified'

Call made to 18001030405 at 6.50 pm today was of no use since they refused to take any request on phone. As informed by them my address has not been verified and I need to visit the nearest airtel store

My query is simple - shouldn't airtel staff visit my home to verify address? How will...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — mpin problem and money stuck

 Vinayk131 on Sep 22, 2017
Dear Sir,
I am dedicated user of airtel. I took airtel at quality par standard. But now it is failing me. I am having trouble getting
1. Using wallet
2. Transfer money
3. Recharge
4. Money got stuck.
I have many problems and this further aggravates the situation. I tried many times but it did not resolved. Please rectify it or would I have to shift to other service
My phone no 9650872720
Vinay kumar...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — less usage showing big n made bill

 kanwarjit on Sep 22, 2017
I Kanwarjit Singh had broadband connection of airtel with number 01614663244. I requested to deactivate my broadband
But still 2 months bill they want. According to usage i should not pay as i didn't use broadband but may be our neighbors
Kindly compromise my bill. I can pay 13 ℅ of their bill which they made (13 ℅ of 36-3700)
My number is 7814445444.
Kindly do something...
Complaint comments  Read comments Complaint category Internet Services

Airtel — outgoing calls & sms not working

 arvind2488 on Sep 22, 2017
Hi, I have ported in from Vodafone on 18/09/2017 since the I am not able to make calls nor send sms. I have visited the Airtel office many time but no proper response was given. I have made a complaint many time over phone, mail, social networks & they simply make fake promises. Its been 5 days in a row now. Below are the ref no’s: COGCL20921339630,
COGCL20919114340, COGCL20919111818,
COGCL20919136355, RPRFM50920266976, RPRFM52009295794, COGCL20921339630,
COGCL30921326791,
COGCL20922469875,
COGCL30922530120
They are notable to solve the issue. So...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — mobile network and data issues

 Mohammed Amrulla S on Sep 22, 2017
We stay at Chikmaglur town (PIN:577101). Airtel claims that it is the best network provider and covers every town or almost all in India and Karnataka. Chikmaglur is not a hidden district or town. Within this town there are sevral localities and one among them is Pension Mohalla and we recide there. This area is juist within 2 - 3 km radius of Airtel towers and unfortunately there is no proper network as we have to come out of house to speak no matter what instrument we use. Pathetic network which is against the AIRTEL.

We purchased AIRTEL 4G dongle from the Airtel Store at Chikmaglur...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — internet 4g service and network problem

 Ujwal Urubail on Sep 22, 2017
I am Ujwal with mobile number 9448414141.My complint regarding Internet 3G/4G connection. I have called 4 times to 198 and registered my complaint but without discusdion they are clossing the complaint. Mainly I am phasing Internet 4G connection and Automatic disconnection of speech. I really fed up with Airtel Service.Mine is Postpaid Connection.I have ported from Bsnl to Airtel recently thinking i will get good service in Airtel but now i rellised i made wrong decision. Several time with all different sources I have given compaint nobody solved it. Several times in my speach i will get disconnection....
Complaint comments  Read comments Complaint category Education

Airtel — refusing to replace sim and extracting 699+299 per month

 pmajhwar on Sep 22, 2017
I had registered to aritel's family plan (749)/month and bill used to come 1000+. I (9880651354) have added my wife's number [9902635354] also to this plan.
4days back i switched the plan to 699. and immediately after that my wife's SIM stopped working. My wife visited Airtel store 2 times with all the documents and they refused to replace the SIM card.
Even after Airtel relationship manager promised Airtel store will replaces but was refused again. AIRTEL seems to be cheating cusomters!...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — deduction for a service not subscribed to

 juliet isioma on Sep 22, 2017
I never subscribed to your 10vid service yet they keep bugging me with messages, I had to deactivate it, I was told am not in any service, now I recharged my phone and they deducted #100, please refund me and deactivate again. Am really tired of this ####. The data service is even crazy, please sort me ASAP
I already sent a request.
That's my number
09070829032
Isioma from Abuja...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel money scam

 Puja.8 on Sep 22, 2017
I had created and recharged my Airtel money account for Rs 63p/- on 12 Sept.Since then I'm unable to use my money as it says debit blocked.After raising the issue 5-6 times on mail and 2-3 times on your horrendous helpline my issue is not resolved.
My date of birth is 25/11/1988 and i have fowrarded my Aadhar card with is both PoA and DoB.Also forwarded my bank statement showing the transaction.
This shows a complete lackadaisical attitude of the dealing exexutives.Please haul them up.

Request resolve issue on urgent basis

Sincerely

Puja...
Complaint comments  Read comments Complaint category Banks

Airtel — airtel secure device claim service request # 2228592

 manishrma on Sep 22, 2017
Hi,

I took the airtel secure for my mobile phone but when it comes for the claim initially they send me a link for the one-assist for uploading all the details even after uploading everything on mobile app also. They keep me in loop for documents for weeks then after pursuing them for weeks and sending every possible document they send a person to my home to collect the phone. I did the backup and handover the phone whereas after few days they sent a main with the below statement :-
"We regret to inform that your device claim of Rs.7329.0 has been rejected by the insurance...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel - offer recharge done thrice

 Tanmay Joshi on Sep 22, 2017
Sir..
I recharged amount of 349 three times, two times from Paytm and one time from official airtel app. Initailly as the paytm payment was unable to process, I recharged it twice from paytm again. But as the recharge was again unable to process, I went for the airtel app, where it was successful for the first time. But unfortunately, after 5 mins, both of my paytm recharges were also successful.
Also 349 was a offer recharge and not main balance recharge. I would like to ask for refund of 349 +349 = 698 /- due to 3 times of recharge.

TxnID of all three are:
020028761886
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel dth issue

 gearsin on Sep 22, 2017
My customer id is 3013520559. I am fed up with contacting Airtel DTH customer care, its useless. I have put a complaint regarding my DTH signal issue on 11-Sept-2017 and till now there is no resolution and on top of that one of Airtel technical support guy took my view card . Contacting him to get the view card i got yelled.

Sometime the service guy never visit or contact and issue status changed to resolved/closed. So i have to contact again open issue and cycle repeat. I tried to put complain to one of senior executive (if he was) and that was also false promise.
Now for...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — multiple complaints ,multiple times for same internet issue and wrong billing.

 pooja.h on Sep 22, 2017
Its been 3-4 months now I am suffering because of Airtel, every month after the bill generation i have to call for rectification on the bill they sent, at times I also had to walk in to the airtel office for help, but end of the day the result is still zero.
now from past 2 weeks internet is not working even after multiple complains to 198, 121, walk in to the stores, problem remains same. Y should i pay the bill wen my phone internet is not at all working for more then 15 days, y should only i suffer for no mistake of mine? I don't know how if this complain will help or not, its just I am...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — hidden charges under mobile recharge

 Abhi_004 on Sep 22, 2017
My recharge my mobile no with 399 recharge. Under this recharge they were offering unlimited talktime BT when I call Airtel executive . They were telling that it's not unlimited plan. As they were offering only 250 minutes per day...and they telling that there were some terms and conditions . No doubt under this plan there's written the terms and conditions apply...but Airtel send me daily 20-30 texts repeating same message dat recharge with 399 get unlimited talktime and data for 70 days. So could not they send us single one message with clear plan. And if we search this plan on Airtel website....
Complaint comments  Read comments Complaint category Unauthorized charges

Airtel — network issue

 Paridhinext on Sep 22, 2017
Hi,
I have been call many time your customer care no. 121 for network issue, but your team told me that your sim card are not working and disconnect my call.
If any issue in my sim card then why in other place this is working. They have not registered my complaint regarding net work issue.
My airtel no 9990544053 also show "no service" if we have in our home school block shakarpur, but in other place show full net work....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel Digital TV — unsolicited calls despite repetitive requests and assurances

 ellugs on Sep 22, 2017
I requested for surrender of my digital TV connection in the month of May, 2017. Company said they do not take away Dish, set top box and remote, and since I do not have very less money in subscription account, there is no refund, and there is no security deposit to be refunded. My connection was apparently closed.

Despite repetitive emails, I still keep receiving phone calls for various promotional packages. I've the trail of all the communications and its annoying....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

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