Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 27%
Submit a Complaint
28687
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

TwitterFacebookLinkedInGoogle+Youtube
Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1949
down
831

Phone:
Phone:
up
926
down
471
+91 11 4266 6500
[Head Office]
up
398
down
268
+91 11 4666 6100
[Head Office]
up
224
down
189

Additional info
Customer satisfaction rating
27%
Complaints
28687
Pending
13247
Resolved
5782
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (2112)

Complaints with pictures are more trusted and informative    View all

Airtel Customer Care related pictures (2112)

Airtel Complaints & Reviews

Sort by:

Airtel — Lost airtel sim, please help me block it out

 anukrity on Apr 28, 2017
To service team,

This is anukrity varshney, having airtel prepaid connection no. 9599473273. I lost my sim yesterday while changing the mobile case. hence, I request the Airtel team to please BLOCK this Sim card as soon as possible.

Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
anukrity varshney...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Not returning my money

 Dhingra Charu on Apr 28, 2017
Hello

I was earlier using the airtel postpaid no 7387093235. That was a Maharashtra no. I used when I used to live in Pune.

But now I have shut down this no. but I have an amount of Rs 415.84 which I have paid in advance and now I need refund of that money.

Kindly send that money back to my bank account or if you send it via check send the check to my new address

Sumit Rawal, Honda Cars India LimitedPlot- A1, 40/41, , Surajpur Kasna Rd, Greater Noida, Uttar Pradesh 201306

Please call me on 9899776640

Thanks...
Complaint comments  Read comments Complaint category Loans

Airtel — Airtel postpaid number barred after one year

 krishna9943 on Apr 28, 2017
I am using airtel post paid connection from 1 year and the no (8885221144) was activated in march-2016 and they have barred my number april -27-2017.
Due to incomplete documents.

If i have not submitted proper documents how it got activated first time.
I have called customer care and nodal officer but no proper response and wrong information providing....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Plan Change Request

 Hotelcitypalace raipur on Apr 28, 2017
Dear Sir,
I have Airtel Broadband connection in the name of hotel city palace, Raipur location, my landline number is 07714053314 and i want to change my bill plan 999/- + tax but as the airtel customer care asked me to send a mail on Esupport@in.airtel.com but i didn't get any response from that side my request to change for bill plan change so kindly help for the same ...

and change my bill plan to 999/- + tax pack in CG location...
Complaint comments  Read comments Complaint category Broadband

Airtel — Airtel insufficient balance to make call

 subramani.gc on Apr 28, 2017
I have balance in my account but when i make calls it says insufficient balance. I reached cust care and they said switch off your data as it might cause the issue. I tried and called them again and waa told will be resolved in couple of hours. I gave them 5 hours and called them. Now they say 24 hours. I think they expect their subscribers to wait until they get fixed and not sure when they will fix it....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Surprise offer

 v.balasubramanian1962 on Apr 28, 2017
I am airtel postpaid user for more than 10years

I got a message that after downloading my airtel app, I have to click in the box showing surprise offer to get 30 GB data for 3 months for Postpaid users & stated that immediately i will get a confirmation text message.

But it was not so. When i spoke to the customer care, they were telling it is not applicable for me. They told to send sms to 121 by typing SURPRISE. I did so immediately i got a message "sorry currently no offier is available for your mobile"

Why these big corporate companies to fool people...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharti Airtel Ltd — Wrong plan activated on my no 9880342745

 Saisanket Indi on Apr 28, 2017
I tried to recharge my no through IVR selection. I was asked to press 1 for offers & I continued the same. 3 plans were told & it further asked me to press 1 to subscribe, when I did directly 799 plan was activated where as i wanted to subscribe for 899 plan. I had not given chance to select desired plan.

Spoke to customer care they dint resolve further they said to forward a mail to 121@in.airtel.com you will get a reply in 24 hours& I have not received any reply.

Customer care service was pathetic. Airtel is just looting our money. & upon that customer care blaimed...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — ERO Video Scam of Airtel

 anupkumar2017 on Apr 28, 2017
I am a Postpaid customer of Airtel since from many years. Today I am very disappointed to inform you that Airtel which is one of the most prestigious telecom companies in India indulge in a scam of unwillingness activation and services charge imposition to its customers for a mysterious so called service “ERO Video”. Like Airtel’s other customer I am also facing the same problem. From last two months; without any intimation & my confirmation this unwanted service get activated by itself, multiple times in each month, on my Airtel Postpaid number (98****1549) and its service charges (Rs 35...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Wrongly deducting balance and not providing free Data according to 399 plan

 Abhishek281988 on Apr 28, 2017
I made a recharge of ₹399/- on 25-4-17 to my Airtel no 9622147002 according to plan unlimited calling and 1gb 4G data per day but they are not providing free daily 1gb 4G data. Whenever I use mobile data they are deducting balance from my main balance till now they have deducted ₹ 12/- Also, customer care executives r not giving any satisfactory answer. After a 5 times argument they have only refunded ₹3. And still free data is not provided. My complaint no CBNRD30428020960 is still pending there....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — Messages not goes to 121

 Sheikh Mujtahid on Apr 28, 2017
Hello hope you are doing well.i have an issue that whenever i tried to send message to 121 it shows failed while as on other numbers message goes easily.i called customer care and checked message centre number, everything is ok.Kindly fix this problem as soon as possible.
thanks
SHEIKH MUJTHADUL
R/O KHARPORA BANDIPORE
DISTT BANDIPORE
STATE JANDK
pin 193502
mobile no...9622547187(postpaid)...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Don't giving me the commitment amount waiver

 jobsadda on Apr 28, 2017
I have made a complaint before regarding all the bill issues & they have committed me to give at last the waiver of rs 500. Bt they have not give me any waiver & now they are telling they will not give me any waiver.
My landline no. 0731-4911933. The airtel company is totally fraud. First they make commitment & send me their commitment in return & after that they refuses us regarding all commitment. Never trust airtel company & its word. It is the biggest fraud company in india....
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Airtel — No action on my 'Request to reverse the wrongly credited balance to someone else's number'

 Priyanka1811 on Apr 28, 2017
Airtel didn't take any action or acknowledge my following request made on April 27, 2017 through email.
----------------------------------------------
Hi,

Please help me by reversing the wrongly recharged talk-time balance. I recharged below mentioned number on April 26, 2017 through PayTM.

Details:

Correct Mobile number: 97244 29860

Wrong mobile number: 97244 42986

Amount: 50

PayTM transaction #3136719733

Please let me know if you need any further details to do the needful.
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Poor Network Even in Town

 Girijaprasad Tripathy on Apr 28, 2017
My house is located in 2km distance from national highway & its also in Bhubaneswar that is the capital of Odisha. But their is no airtel network since last 20days. Even their is Airtel tower in 200mtrs (tower id - ORNH01) distance.

This type of service can not be expected at all in the main town

Area - Naharakanta, Via- Balianta, Dist- Khurda- 752101...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Corporate postpaid sim (7349400363) not activated

 Krishna009 on Apr 28, 2017
I have taken airtel postpaid corporate sim on 17th april 2017, till now it is not activated, but after two days i have been trying to reach them on below numbers, they are not at all answering my call, i called them more than 20 times, they don't have minimum sense to call back/answering the call, take an action on them
Akshaya - 7624973015
Jeethu - 7624973014...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharati Airtel — Excess payment refund not given yet

 subodhsawant1 on Apr 28, 2017
Dear Sir,
My mobile number - 9820082874.
I was an airtel postpaid customers the company cheated on telling me it's a corporate plan with 299/- rentals n 1gb Internet for HDFC Bank customers. Later changed the plan without informing me and I started receiving high bills and sometimes there were smses to numbers which I never made n that also on international numbers. I have no clue who they belong to. So I decided of change from postpaid to prepaid. Visited the null bzr gallery. The moment u tell them abt this they are least interested n ask u to pay more than your actually o/s n u...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Not receiving any SMS since 21 Apr 2017

 Chanakya Patil on Apr 28, 2017
I am unable to receive any SMS on my prepaid mobile number 7702409909.
My last message was received on 21st April 2017. This is causing lot of problem as otps are sent on my number. Moreover my sim stopped working all of sudden last month and I had to get a new SIM.
Even the 4G offered is every bad as the network keeps going off every now and then.
Pls resolve my SMS issue....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — 1 year complaint is pending airtel is play with me

 Sameer4154 on Apr 28, 2017
Sir my mail us below and airtel reply me.. Network is good.. We update our site but sir it's take 1year?
Mail is...

My complaint was pending from april 2016 and i complain so many time see my history... Airtel told me we buildup new site within 3 to 4 month... But still it's not solved.. More than 1 year, and last time i talked with someone who give me discount for 6 month but it's only 3 month... All matters is just for 150 rs discounts... My demand was give me rent 99rs and other discount which is continue... But airtel not give me and also they are not provide network......
Complaint comments  Read comments [3]Complaint category Telecommunications

Airtel — Wrong commitment/ Harassment by customer care

 stars27 on Apr 27, 2017
Dear Sir/Ma'am,

I am really disappointed with pathetic service of Airtel. It's regarding the wrong commitment by the provider against my monthly rental which they were offered 499 with 100 will be discounted for next 6 month.. in 1st month they give me benefit but now they have added the 499 in my current bill and due to this I have received wrong bill from.their side and same thing his customer care executive excepted but he said I will be getting new bill for Rs. 532 within 3 days. After 3 days when I have not received the same and when I again called their customer care but they...
Complaint comments  Read comments [1]Complaint category Telecommunications

Airtel — VAS service Charges Wrongly Applied

 Ankit Aryan Arora on Apr 27, 2017
Airtel systen wrongly activated VAS service on my number. When I raised a complaint regarding this they refused to take this and said you have to pay the amount for this. This is really annoying and discomfort of services which we are getting from Airtel Custome Care service Representative.

I dont want to pay the charge which they are applied on my number.

How can I raise a complaint as Airtel Representative denied to log a complaint on this. Completely Unsatisfied with the Airtel Response.

Bad Experience with Airtel....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Airtel-399 validity plan [Resolved]

 rishiss21 on Apr 27, 2017
Airtel was cheating everyone in India before Jio lunched and now also Airtel is cheating by not keeping their promises.

On 15-April-2017, Airtel has lunched 399 plan which has validity of 70 days. Today I recharged my Airtel for 399 and the validity I got is only 28days ??

How can they change the plan without any prior notice to the consumers ??

But in the Airtel home page still it is showing 56 days for 399 plan which I have not got this also ??

What should I do, I have recharged for 399 plan thinking I don't have to spend any money for...
Complaint comments  Read comments Complaint category Mobile Service Providers

Recently Discussed

(6 minutes ago)
Idea Cellular
Poor network , poor services
(13 minutes ago)
Lenovo
Not considering underwaranty
(16 minutes ago)
Idea Cellular
New SIM not activated, Unable to contact 59059 from last 5 days
(16 minutes ago)
Grand Tourio Holiday Solutions Pvt. Ltd
Membership cancellation issue
(22 minutes ago)
Reliance Communications
Sim not received after porting of mobile no-8013286251

Featured Complaints

www.bdomains.com