Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 30%
Submit a Complaint
30774
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2940
down
1155

Phone:
Phone:
up
1459
down
666
+91 11 4266 6500
[Head Office]
up
639
down
375
+91 11 4666 6100
[Head Office]
up
357
down
269

Additional info
Customer satisfaction rating
30%
Complaints
30774
Pending
7478
Resolved
7458
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (2369)

Airtel Complaints & Reviews

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Airtel — postpaid to prepaid conversion due to technical reason

 Jyoti Shree on Jul 22, 2017
Sir
I came in airtel store in T Nagar to convert my postpaid number to prepaid twice but each time they said there is some network problem. I am a very old customer of airtel and never faced such problem anywhere in India. Executive here are not willing to collect the documents. I am working and can't come in weekdays. Now they are saying to come tomorrow. Please resolve the issue ASAP....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel broadband-connection issue and bill

 nayakpraveen85 on Jul 22, 2017
Hello Dear Sir/Madam,

I am using airtel broadband from past one year. I am having frequent issue with connection. I could not work my office work due to net work fluctuation. I am playing monthly 1320 per month and recently . i am facing the issue with connection also. I am keep on contacting the airtel and issue still not resolved . following up from past 1 month.

Please help me.

Regards,
Praveen....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — sim card deactivated and registration failure

 b.sambath on Jul 22, 2017
Sub: SIM registration Failed
Number:9944459205

I'm the Airtel Customer since 15 years and hold the airtel number of 9944459205 for the long time,
my sim is on the working condition only every day receiving the messages from the friends and others.

Now the issue is past 10 days my sim card not works ie. sim card registration failed.

i have contacted the AIRTEL customer care and they replied my sim card is NO SHOWS/ Deactivated for NIL USAGE DELETION 12-JULY-2017.

Im everyday getting messages and transaction details and my...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — call detail of last three months

 razen3242 on Jul 22, 2017
Respected sir/mam, It's Rajender Singh sodha and i want to know the call detail of last thee months (all incoming calls and outgoing calls ) my airtel prepaid no. 7568426020 so plz arrenge the call detail of these no. as soon as possible.

Name : Rajender Singh
Address : Chak 20 BD, Khajuwala, Bikaner 334023 rajasthan
Email ID : rajendersodha@gmail.com...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — not receiving one time password and messages on 7738286063

 Ajaydeora on Jul 22, 2017
Network except Airtel most of the times, further I am not getting messages from various banks, IRCTC, makemytrip etc. This problem started from 1 July 2017 and I have contacted customer care atleast 20 times since then, everytime they tell me that the complaint has been logged and will be resolved by such and such date and time and I never get any response. This is really frustrating as I am unable to do online banking at the moment and this is impacting my work big time. My number is 7738286063 please resolve immediately. Rgds, Ajay...
Complaint comments  Read comments Complaint category Banks

Airtel — unauthorized

 sanju526 on Jul 22, 2017
Dear Sir,

My name is sanjiv and using Airtel postpaid mobile no. We received the bill of last month Rs. 900.73 but when we are going to pay this exact amount via Airtel payment website this amount is not valid. They are asking for Rs 901 . Why. This way if they are taking Rs. 0.27 from each consumer then you can calculate how much money they are taking extra from consumers.

My question is is there any value of Rs. 0.27 in Indian economy. If yes they why we should pay extra Rs. 0.27.

Hope you can provide us appropriate answer of my above query.
Complaint comments  Read comments Complaint category Unauthorized charges

Airtel — 399 scheme not working

 Villy Gohil on Jul 22, 2017
I recharges my sim with 399 scheme a few days ago and i have not been given any kind of beneffits at all
my phone number is 9867259536
also on my other sim i had recharged wit h 349 scheme and again there i did not get any benefits at all
and this is an issue as earlier it had recharged but now it has deducted money from my account and still not credited any benefits to any of my schemes...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — service request

 abhi abi on Jul 21, 2017
I have an issue in airtel my number is 9035401277 this was disconnected on may 26th 2017 without knowing my knowledge as well as i have cleared my pending due bill amount also there was no pending fee. and they are telling me my number is not airtel service provider it seems, but i was receiving incoming call past 6 months from airtel, its in tata docomo they are telling. the person who spoke to me(venu 9845815486) very rude he had spoken, please help out on this issue. at any cost i need my number, now its not in active....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — error code 6 from last 24 hours

 Tallam Vinod Kumar on Jul 21, 2017
His is true . Airtel DTH is the worst service I ever used in my life.They have utter disregard for the customers.I have registered a complaint one week back and called the customer care 4 or 5 times and what they do is raise a complaint each time and say it will be resolved in 24 hours .The funniest thing is when ever I call them, after 24 hours still having this issue(Error code 6 even after recharge) the customer center executive says the previous complaint case is closed(NOT RESOLVED the issue) and they are raising a new complaint number.I dont know what to say....
Complaint comments  Read comments Complaint category Tax Services

Airtel — mnp : no signal

 Stancy Augustine on Jul 21, 2017
Hello Sir,

I had received a call from Ms.Ayesha (7483194448) airtel regarding MNP offers and i was convinced on the plan which she explained to me. So i have applied vf postpaid to Airtel postpaid mnp, processed with the upc on 5th jul. I have provided upc to her and she sent me the new sim card by post on 7th jul. I have cleared my bill payments in vf, intact I paid extra payments to avoid any delays. On 19th jul I have received a msg from vf stating that porting request VX127197 dated 19th jul has been approved and the signal got disconnected. The same day i have received a msg...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — need correction in refund cheque name

 Minal Ladda on Jul 21, 2017
I got refund cheque from AIRTEL for my broadband application, but I do not have any bank account with the name given in cheque, what will I do with that cheque ?

The first thing is if you initiate refund from your side for feasiblity issue you should refund the amount in the bank bank account from where you got the payment and not with cheque. If it is with cheque then at least ask customer about his bank details or name on cheque .

I am just asking customer care either refund the amount in account from which you got the payment or take this cheque back and give me...
Complaint comments  Read comments Complaint category Broadband

Airtel — . I have recharged in the airtel online recharge

 Janak G on Jul 21, 2017
I have entered a wrong mobile number and need to get it to my correct number. I have recharged in the airtel online recharge official websie. Please help me. I have also tried 'wrc (Wrongno) (Transid) (Amt) (Correctno) send to 59109' message. I responded as no keyword found.

Date-21/07/2017

Correct mobile number-9860847937

Wrong mobile number- 9860487937

Amount -100 (talk time recharge)

Transaction id-170721590911...
Complaint comments  Read comments Complaint category Banks

Airtel — denial of handset repair citing improper handling - airtel secure

 Biswajit Basak85 on Jul 21, 2017
This is an utter non-sense service provided for an Airtel Secure Customer. Whats the use of subscribing to Airtel Secure if you can't Secure my handset for accidental damages? Don't fool people by Luring them to buy your nonsense plan. My device was accidentally damaged and want Airtel to reimburse me for this.

Below is the Email I received from Airtel Secure.

Dear Biswajit Basak,

Warm Greetings!

We regret to inform that your device claim of Rs.3421.0 has been rejected by the insurance company due to Improper handling | No proper care...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — recharge unsuccessful but amount debited

 Manjunath Kirisaave on Jul 21, 2017
I recharged my airtel prepaid mobile no 9845221081 for rs 197 on 21/7/17 from my airtel app... I got msg recharge initiated with transaction I'd 170721556052 ...but recharge was unsuccessful...amount was debited from my account ...pls refund my money ...if I call customer care Bull #### they say to mail...what for they are ??? Pls rectify ...my name Dr Manjunath...
Complaint comments  Read comments Complaint category Banks

Airtel — amount deducted but payment unsuccessful

 csumana on Jul 21, 2017
On 21.07.2017- I was about to pay online mobile bill through my HDFC debit card my Airtel Postpaid mobile bill Rs.900/-.
But after clicking paynow amount deducted from by bank but Payment unsuccessful for airtel postpaid mobile no. 9051788222

airtel payment Transaction ID : 170721617790 amount Rs.900/- date 21.07.2017

I have not received any recpt from airtel.
Airtel giving me following message : Your airtel online payment couldnot be processed due to delay in response from your bank...
Complaint comments  Read comments Complaint category Banks

Airtel — broadband not feasible for last 2 years

 rohitdalal on Jul 21, 2017
I want to ask when will the broadband service become feasible at my home location because I have become tired of hearing the same response from the past two years. And I literally mean 2 years. You can check your records if you like.

Enough is enough its always the same procedure I apply and get a call and once I tell them my address they told me its not currently feasible at my address.

My address is -
Ravindara Enclave Phase 2,
Baltana, Zirakpur,
Punjab, 140603
Nearest Landmark - Ravindara Apartments

Contact Number - 9599459741
Complaint comments  Read comments Complaint category Broadband

Airtel — form 60 requirement

 Keshav Nimbalker on Jul 21, 2017
This pertains to Payments Bank.Customers are required to visit Payments Bank points and update Form 60(whatever that is).Why not provide a link on the official website or on the app itself to update this?When visited a Airtel Centre, the staff couldn't help ad they were unaware as to what needs to be done.There is no facility on the in-house dashboard for the staff to search for the information.Customers are bombarded daily with sms to go and update to maintain continuity of service.A tech-savvy company like Airtel can come up with more innovative ways of updation than making customers to spend...
Complaint comments  Read comments Complaint category Banks

Airtel — lost some digits of recharge pin

 Sujith Sukesh on Jul 21, 2017
Hi,
I have purchased airtel Top-Up Recharge card of Rs. 30/- while scratching it, the coating went off and i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card.

Serial No:1541706002872667

Secret Pin:*9119*78772*****

My Mobile No: +9179941 32049
(Kerala zone)...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — deceiving customers

 Madhav Parpyani on Jul 21, 2017
My Airtel Mobile Is 9907711999 I Had A Recharge Done On My Number With ₹399 Within Which I Was Allotted Unlimited Calling And Internet (1Gb Per Day) For 70 Days.
Now, We Customers Get To See Such Such Plans Information Through airtel Mobile App and By Dialing *121#
Now None Of These 2 Options Gives Proper And Full Information To Customer, Airtel Is cheating on customers By Giving Half Information and Writing "T&C" In The end. Now What are These T&C ? Nobody Knows, But I Called Customer Care Support To Know Te T&C They said, I Get 1200 Mins Per Week, Which also Is Not full Information,...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — shop people is not responding are not responding properly

 Unicorn Dazzy on Jul 21, 2017
I have requested for name change in the month of April in the Airtel center, total mall, Bangalore. I have paid the money for the same. Till now they have not taken any action and not responding to the calls and asking me to submit the documents again. I have already provided all the relevant documents and photos and they has assured me it will get finished with in couple of day,

And most of the time if you call to the shop number, they won't pick up and even if they pick up you have to explain the complete details and finally they will say manager is not in the shop and ask us to...
Complaint comments  Read comments Complaint category Mobile Service Providers

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