Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 24%
Submit a Complaint
26788
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1230
612

Phone:
Phone:
571
343
+91 11 4266 6500
[Head Office]
275
187
+91 11 4666 6100
[Head Office]
154
142

Additional info
Customer satisfaction rating
24%
Complaints
26788
Pending
11909
Resolved
4594
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (1870)

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Airtel Customer Care related pictures (1870)

Airtel Complaints & Reviews

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Airtel — Sim is deactivated without any prior notice

 Dhakreyvivek on Jan 18, 2017
My airtel number (9503539734) was working fine on 17th Jan 2017 and on 18th Jan 2017, sim is deactivated. I have called the 121 customer with my friend number and experience with 121 customer support, it's like poor support center and people are just passing the time.

Can you please activate it ASAP and please provide me the details why thia action taken without any information.
Email Id : vvek08@gmail.com...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Airtel corporate plan and commitment regarding 4g

 Harjeet singh Sunnar on Jan 18, 2017
First i have checked with airtel corporate plan, in which they have commited i will be getting unlimited local calls and 4gb 4g data, i have confirmed the same with customer care executive, when i activated plan i just received 1gb only, and when i called uo to customer care, they says that please insert your simcard in 4g compatible mobile, according to them my handswt is not 4g compatible but i am using redmi MI note 3 which is already a 4g, after using a 4g phone why they are give wrong information, ans saying yhat you are using some samsung phone, why i do so i know which mobile i am using it,...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Airtel Postpaid connection :: SIM card verification and activation issue

 suparnab on Jan 18, 2017
Hello Team,

I have ordered an Airtel postpaid SIM online on 13th Jan 2017. The request id is : 80951128650082 unfortunately I forget to write down the selected number. One of the Airtel executive came to my place and provided me one SIM card. He told me that it will be verified soon. I also receive the verifaction call and they gave me a few options for new numbers. I choose 9980626622 number among 6 numbers provided to me.

Please activate my new Airtel postpaid number as soon as possible as I have already provided all my documents. My current contact number to get...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — My new Airtel 4g sim not activated

 amittransys on Jan 18, 2017
I had taken a new Airtel 4Gsim card from Airtel store and I had sent a message to 121 following the sim card number 8991000901004347796U by my old Airtel sim card and message came to confirm by pressing 1 and after pressing one a message was delievered to me that you new sim card with above given number is activated. After few minutes my old sim had lost the network so I had inserted the new sim but its 6, hours passed but there is no network in new sim and my old sim is also deactivated by Airtel. Please help because i am not able to see my all official calls now and messages now. Please update...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Airtel payments bank account

 Gaddam Gireesh on Jan 18, 2017
I created my Airtel payments bank account in my Airtel app it said to visit nearby Airtel banking point to deposit. But when I went to the banking point they are saying that there won't be any interest payment and other offers for the deposit, since it is created in my Airtel app in my mobile. If you are not going to pay any interest then why are you advertising 7.5% of interest on savings account. If you are not going to pay for the accounts created by themselves in their phones, then why are you letting us to create it. Even if you allow it why are you not showing the message to create it in banking...
Complaint comments  Read comments Complaint category Banks

Airtel — Sim 4g

 manusaaa1 on Jan 18, 2017
Sir,
I have surrendered tha 4G LTE sim no.8138906326 on October at the Vellayambalam outlet, Trivandrum, Kerala on October 2016.The costumer care executive have destroyed the SIM in presence of me and said that a clouser billwould be mailed me soon.But insted of that they have still continuously sending regular bills and force me to pay.
What I have to do?...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Airtel Broadband New Connection_No response

 Nithin Raghavan on Jan 18, 2017
Hi Folks,

I do wonder if you guys actually exist or you are just an urban legend. No, seriously. How many days does a service provider take to give a new connection. Leave about new connection, your customer care team should have a minimum courtesy to respond or acknowledge emails or take calls.

Last week, that is 12th Jan 2017, Thursday I have given a request online for a new broadband connection along with landline. The very next day got a call to give the required document proof to their agent. I waited for the whole day for the so called agent who never turned...
Complaint comments  Read comments [2]Complaint category Broadband

Airtel — Delayed transfer of Broadband connection

 rohitna on Jan 18, 2017
Dear All,

I am writing this email after having no choice and waiting for over 20 days to get my Airtel Landline/Broadband transferred to an area within 3 kms from the last installed area.

The numbers are 04443511444 and 04445575777. I dont know when you guys will have this resolved. This is an office and connectivity is important to us.

The only thing I can understand is the person who spoke to us last is more than happy to cancel the line as we told them to cancel it. She did not even make an effort to resolve the issue. The request for transfer was...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Airtel — Regarding aunthorized balance deduction of my account

 kumud ranjan 007 on Jan 18, 2017
Myself umesh singh no 9334312923 had service with airtel on 10 th of january 2016 they had deducted Rs 30 against any pack activation, afterwards this MSG i had checked randomly on 14th of Jan 2016, afterwards i called the customer care, but it replied that facility had been started by you, that is totally wrong, no any request and not any acceptance for the same,
my sincere request y to kindly revert my balance rs 30 back in my account, otherwise i will put this matter in the consumer court, my alternate contact no is 8987789075.whatever is your concern revert me so that i can accelerate...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Airtel broadband and landline

 ambar1 on Jan 18, 2017
Airtel has been in the business of treating customers unfair, cheating customers, asking for payments for which bills were never sent, making extortion calls through anonymous and unidentifiable people claiming to be advocates from Delhi, asking for payments against services never availed. the way they speak to customers is highly objectionable and we highly regret taking Airtel connection.

We want appropriate action to be taken against them and also want to pursue a case of loss of goodwill and cheating against them...
Complaint comments  Read comments Complaint category Broadband

Airtel — Airtel says installation will be done in 1 day and then they do not do installation at all

 God_Father on Jan 18, 2017
I raised a request for a new Airtel connection one week back. I had to do multiple follow-ups to get some one to call me to find out the maximum speed possible in my area. Then they collected the documents and said they would provide the connection the next day. I kept calling up the customer care each day and they said they would provide it the very next day for 6 days in a row. The customer care team has no idea about what the installation team is doing.

On the third day when I called, they said that the phone number has been asssigned and the connection would be done the next...
Complaint comments  Read comments Complaint category Broadband

Airtel — Mobile bill payment

 Kavish khanna 1987 on Jan 18, 2017
Actually I pay my bill 14 Jan 667rs axis bank app,
Axis Bank se payment confirm ho gyi h but Airtel m mera abhi bhi bill show kar rha h,
Abhi tak Airtel m payment nhi hui h,
Mere pass bank ka msg h paise Kat gye h & payment successful aaya h.u ska mein screenshot apko bhej rha Hun,
Please check...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Airtel 4G network issue in narhe pune 411041

 gore24 on Jan 18, 2017
Dear sir/madam
with reference to above subject, I am postpaid user with Mb no. 9561244445. I have called Airtel customer executive 3 times but till the date my issue of 4G network is not resolved. due to lack of network 500MB data wasted and also loss of important business deals. so i request you please resolve issue of 4G network and Refund me loss....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Not porting number same network purposefully

 mandhata@11 on Jan 18, 2017
I am using Airtel post paid connection from last 2 years .4-Jan-2017 I have requested porting of number from Karnataka circle to Mumbai .But still my number is not migrated to Mumbai circle .customer care people give some fake commitments that issue will resolve with in 1 hour .But there is no response from them .I have raised some tickets 73528706 and 2336053180 with airtel but no reply .If you are not able to port my number then update customer so they will check with other option .My postpaid number 8754555062.
AIRTEL CUSTOMER CARE SERVICE IS PATHETIC AND THEY HAVE ONLY INTENTION TO LOOT...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — Transaction ID:170117965713 - Does not reflect my recharge amount to my number 8754136896

 Mohanavelu K on Jan 18, 2017
I have recharged Rs 299 on 17th Jan 2017 towards my mobile number +91-8754136896 and i have received the successful transaction message and Transaction ID:170117965713 but haven't yet reflect this amount in my mobile number.

Please look in to this issue and get back to me or reverse this amount to my debit card that i used to pay.

Thank you. Your airtel mobile online recharge of Rs 299.00 is processed successfully.
Rs299=Free Local+STD calls+4GB 3G data for 28 days.
Transaction status:
Transaction ID:
Mobile number:
Recharge amount:
Complaint comments  Read comments Complaint category Computer Software

Airtel — Network Issue in basaveshwarnagar

 nikscoe on Jan 18, 2017
I live in basaveshwarnagar near the water tank area and I have been facing several difficulties with airtel. It is not only my experience but also common to all airtel customers living in this locality. We are unable to receive calls as they are always not reachable. I'm not able to receive OTPs from my bank because SMS don't get delivered. Outgoing calls work perfectly fine. But everything to do with incoming don't work at all. The mobile phones show full signal as always but something is wrong with the connection.I have contacted their customer care countless times about this issue and they say...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Online recharge problem since few months back.

 Manu Narayanan B.s on Jan 18, 2017
I couldn't recharge using airtel app . I used to do it but from last few months its showing 404 error.what am i supposed to do?
Really im fed up with this. Is this a problem related to server or mobile configuration? Even i tried in BSNL but unfortunately it too showed the same. Im totally confused and not able to enjoy the offers provided. I need a reply ASAP. This is taken seriously please. Thank you....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — Even after 3 month still payment not updated in my account

 Vasani Rajesh on Jan 17, 2017
When i have taken airtel brodband connection. i have paid 3 month rent in advance. even after 3 month still payment detail is not updated in my account.

its been more than 1 month and still my complain is not resolved. every time i called customer care they are saying wait for 72 hours. same thing they are saying every time i call them. because of payment not updated at there end internet service also disconnected

Below is my airtel brodband detais.
Account number : 7030422241
Fixed line : 08049500757
Broadband : 08090912861_kk

I...
Complaint comments  Read comments Complaint category Broadband

Airtel — Recharge of my mobile

 pinakis1987 on Jan 17, 2017
I recharge my mobile on 7th of dec 2016, but till date i didn't get any benefit from that recharge. do the needful. i complain so many time to the customer care but they are unwilling to help me. and every time they told me lie we will call you and solve your issue but till date problem is not solved. and also they are unwilling to take any complain....
Complaint comments  Read comments Complaint category Internet Services

Airtel — Airtel charging with false bill and calling me to Lok Adalat ignoring my explanations.

 sreedhar1909 on Jan 17, 2017
Today, I have received call from Number(8096388426), saying that they are calling from Lok Adalat court as a case was filed against me for Outstanding Airtel Bill.

I strongly feel that call was made by people connected to Airtel.

I was using Airtel connection for my broadband and was paying around 1500Rs monthly for 1 year.(Airtel Fixedline no. 4040023263)

I had to shift my house, So I have cleared all my outstanding bills and requested for transfer only when they promised that it will take a maximum of 3 days.

I called multiple times to...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

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