HOTSPOT RETAILS LTD. — deactivation of mobile

dear sir,
we had bought a virgin mobile from HOTSPOT RETAILS LTD. D-131, KAMLA NAGAR, NEW DELHI-07 on 14 july 2008.On that very day we had submitted all the documents required by them .Today our mobille has been deactivated due to to non-submission of documents. After contacting Customer Care today morning at around 8:50, we came to know that the documents submitted by us did not reach the virgin office.This is really something ridiculous that because of their negligence, poor customer has to suffer.
My mob: no:- [protected]