[Resolved]  HP Cooking Gas — Delay in Refills

Address:

Amritsar, Punjab

Dear Sir/Madam

Consumer Name: Mr. Wilson Ambosta.
Current Consumer No: 705714
Earlier Consumer No(in Hyderabad) :622041
No. of Cylinders: 2

We are HP cooking gas customers since 9 years now. I am truly disappointed in their service from past 5 months.
We have shifted from Hyderabad to Amritsar last June (2010 June). In Hyderabad we did not face any problems with HP, bookings were made over telephone and we would receive refills within 5 working days. However, after having shifted to Amritsar we got a HP transfer done and since then we are having huge problems with cylinder refills and its delivery. We receive a refill cylinder only 20 days from the booking date and every time we need to follow up with the gas agency and they reply that they are short of cylinders and end the call with an argument. They are very rude, unresponsive and disconnect calls in middle of conversation. This is genuinely a mental agony because we keep worrying sick about the cylinder we are using as to when it may get over. Also, these instances have occured few times and had to practically go to the agency and request several times to get the refill. Kindly do the needful. This is getting very stressful.

Distributor Code: 725734
The gas agency is A.S.Gas Service, Ajnala Road, Amritsar.
Telephone No: 2592200.

I would request stern action to be taken against them and restore our faith in HP Gas again.
Thank you.

Regards,

Mrs Ramya Ambosta.