[Resolved] HP Gas Agency - Hadapsar Pune — 2nd Cylinder not delivered as promised
I bought a gas connection from HP - from HP GAS Agency based in Hadapsar pune - in month of July. At the same time I have enquired about the second cylinder acquire process. Been told that within one and half month - you will get the second one. Please come to agency with rupees 1900/- will give the second cylinder immediately. (I got the date written in my gas refill book - 19/08/10 second cylinder for collection)
Went after two months - in month of 05 Sept. But no luck and got the another date of 05 Oct. I went again (taking half day leave from office -as agency fellow has mentioned that cylinder normally ain’t in stock. So, you have to be here at the time of the GAS truck comes to deliver it.). Waiting for that - spend 4 hours at the agency and at the end got the answer saying....”NO”. Still there is a queue needs to be clear who an all are awaiting. I asked politely -when do I need to come? As USUAL got the answer 15 OCT. When I enquired over the call - they say come here and talk to the manager (it means they are giving the second cylinder irrespective of any index number)...I went on 15th Oct and got the another date for the 20th Oct. I went today (20th Oct, 2010) - GOT an answer saying that - " THERE IS AN ORDER FROM HIGHER AUTHORITY "HP" THAT - NOT TO ISSUE SECOND CYLINDER BEFORE DIWALI (means until 12th NOV)."
If that was the case then why I always been given answer that COME TO AGENCY MANAGER WILL DECIDE? AGENCY team never bother about the booking ref# number.
IS THET True - HP has ceased the second cylinder Delivery???
Need help on this please.
How to pursue about this?
Many thanks in advance
Complaint marked as Resolved Aug 13, 2020