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[Resolved]  HP Gas Agency - Hadapsar Pune — 2nd Cylinder not delivered as promised


I bought a gas connection from HP - from HP GAS Agency based in Hadapsar pune - in month of July. At the same time I have enquired about the second cylinder acquire process. Been told that within one and half month - you will get the second one. Please come to agency with rupees 1900/- will give the second cylinder immediately. (I got the date written in my gas refill book - 19/08/10 second cylinder for collection)

Went after two months - in month of 05 Sept. But no luck and got the another date of 05 Oct. I went again (taking half day leave from office -as agency fellow has mentioned that cylinder normally ain’t in stock. So, you have to be here at the time of the GAS truck comes to deliver it.). Waiting for that - spend 4 hours at the agency and at the end got the answer saying....”NO”. Still there is a queue needs to be clear who an all are awaiting. I asked politely -when do I need to come? As USUAL got the answer 15 OCT. When I enquired over the call - they say come here and talk to the manager (it means they are giving the second cylinder irrespective of any index number)...I went on 15th Oct and got the another date for the 20th Oct. I went today (20th Oct, 2010) - GOT an answer saying that - " THERE IS AN ORDER FROM HIGHER AUTHORITY "HP" THAT - NOT TO ISSUE SECOND CYLINDER BEFORE DIWALI (means until 12th NOV)."

If that was the case then why I always been given answer that COME TO AGENCY MANAGER WILL DECIDE? AGENCY team never bother about the booking ref# number.

IS THET True - HP has ceased the second cylinder Delivery???

Need help on this please.

How to pursue about this?

Many thanks in advance
One Consumer.
Complaint marked as Resolved Aug 13, 2020
Complaint comments  6 CommentsShareTweet


HP Gas — Gas cylinder is not delivered on promised date.

My Consumer Number is 619050 and the Gas Agency is Ideal Enterprises, Hosur Road, Koramangala, Bangalore. The gas agency referred to here is notorious for not making the gas cylinder delivery on time. I am witness to their pathetic services or rather the lack of it for the last 8 years. Not on a single occasion has the cylinder been delivered after just one telephone call. Whenever I book a cylinder, they never give a specific date, and when I insist on a date, they never deliver the cylinder on the said date. I have to make repeated calls and make arrangements day after day for someone to receive the cylinder as both I and my husband are working and there is no one at home during the day. It can be a constant source of worry and very stressful. Repeated requests to deliver the cylinder on the promised date have fallen on deaf ears. The attitude of the personnel at the agency is arrogant, to say the least. Such people who care a damn about other people's problems have no business to be in the service industry.

HP Gas — 2nd cylinder not deleverd.

My consumer no: 605612. i applied for 2nd cylinder 2 years ago at mundra nirmal gas agency Dist: kutchh. But still i not received the connection & not received any information on my Cell-[protected] & [protected].

pls do the naccessory action.

Thanking u
maine 22/8/2010 me gas book karayi thi, mera booking no-300230 kai baar complaint kar chuki hoon, meracomplaint no[protected] hai.please provide me gas...
Thses guys never deliver on time. Even if you call at agency they will put you on hold for almost like 10-15 mins. Also these agencies are not even registered on HP sites.
Did U get any response, and wanted to know do anyone really look at the complaints launched on this site. Even I have booked my 2nd cylinder on 17th March'12, I have not recieved it yet (27th), However would like to inform you that if you contact the delivery boy (SAGAR), he gives you the cylinder in for Rs 550.

Just imaging after booking on 17th, I get an answer on 27th from the agency that there is a waiting for 15-20 days and there is a shortage, :) The delivery boys gets me a cylinder on 27th (4PM) for Rs 550. Is in it mind blowing.


Kiran gas hadapsar Pune — Cylinder not available

Gas cylinder are not available, but when you give them bribe they will give home delivery on the same day.

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    Hindustan Petroleum Corporation [HPCL] Phone
    +91 22 2286 3900
    +91 14 1274 0087
    Hindustan Petroleum Corporation [HPCL] Address
    Petroleum House, 17, Jamshedji Tata Road, Mumbai, Maharashtra, India - 400020