MY CONSUMER NO. 613101 ,I BOOKED ONE CYLINDER ON 09/09/2012 AND MY BOOKING NO. 264923 .ON 12/09/2012 I RECEIVED A SMS STATING THAT THE CYLINDER WOULD BE DELIVERED WITHIN 48 HOURS AND THE CASH MEMO NO.165369 DTD 12/09/2012.ON THE SAME DAY I RECEIVED ANOTHER MESSAGE STATING THAT HP GAS BOOKING NO.264923 IS CANCELLED.I HAD TO AGAIN BOOK THE CYLINDER FOR NO FAULT OF MINE ON 13/09/2012WITH BOOKING NO.267108.I ALSO WENT TO ENQUIRE AT THE OFFICE REGARDING MY CYLINDER. I GOT VAQUE ANSWERS FROM THE STAFF WHICH COULD NOT CONVINCE.THE CLERK TOLD ME THAT MY CYLINDER WAS CANCELLED SINCE MY HOUSE WAS LOCKED WHEREAS I ALWAYS KEPT MY CYLINDER WITH THE NEIGHBOUR AND MY NEIGHBOURS WERE WAITING FOR IT. ON 12TH OF SEPTMEBER THE TEMPO HAD COME TO MY HOUSE,BUT WAS NOT DELIVERED.WHEN I CONTACTED THE DRIVER HE TOLD ME THAT THE STAFF WAS NEW SO HE TOLD HIM NOT TO DELIVER TO ME. I AM NOT CONVINCED.I AM SURE THAT MY CYLINDER WAS WANTED NOT DELIVERED TO ME AND GIVEN TO SOMEONE ELSE. Was this information helpful? |
Ratna Gas Agency — Late delivery of Gas cylinder
Ratna Agencies, #401, Shipa Complex, HMT Hills, Kukkatpally-72 is a HP Gas Dealer and serivce provided this agency is very very poor. The Cylinder was booked previous month on 27.11.08 and since, 15 days and cylinder is not delivered so far and and phone number remain engaged during working hours and every time when connected after working working hours give a answer that it will be delivered soon or carry the cylinder by person.The service by Ratna Agency is very bad and adds to lot pains to the consumer. We had very good service from other agencies at SR Nagar and Gurgaon.
I request this forum to take necessary action and do the needful.
Regards
Ashok