[Resolved]  HP Gas - Aundh Gas Company (1, N. C. L, Shopping Centre) , Pashan Road, Pune 411 008. — Distribution

Address:

Pune, Maharashtra

Consumer complaint 21.03.2011

I am a consumer and using gas cylinders distributed from HP GAS - Aundh Gas Company (1, N.C.L, Shopping Centre), Pashan Road, Pune 411 008. At present, the allotment of filled gas cylinders will be done at their NCL, Shopping Centre and the collection of cylinders will be done at Sakalnagar (1.5 KM away), which has caused inconvenience to the consumers. They can as well distribute the cylinders inside NCL campus close to the shop and why the consumer has to be troubled. Secondly, the cost of the 14.2 Kg filled gas cylinder as on today is Rs.346.79 per cylinder. It so happens that the fellow who is issuing the filled gas cylinder do not return Rs.3.21 (may be small fraction) if one gives Rs.350. You know that the distributer will never take less than the one written on the slip, but more is silently accepted. The fellow will get a profit of Rs.3.21 per cylinder issued. If one presumes that daily 200 – 300 filled gas cylinders are being issued, the fellow will collect Rs. 641 to 963 as an extra illegal income apart from his salary. Even if fifty percent of the consumer may give the exact money and still the fellow’s income will be anywhere around Rs.500/= minimum approximately. Hence, the following action is suggested immediately by the Consumer Forum.

1) The cost of the filled gas cylinder either should be rounded off to the nearest figure around Rs.345 or 350 per cylinder so that consumer or the government will get the benefit.

2) The gas company is situated at NCL campus, space available nearer to the shop should be utilized for the distribution purpose.

3) Ideally distribution of filled gas cylinders have to be nearer to the shop or if space is not available, the cost of the cylinder has to be collected at the shop itself and fractioned money should be returned promptly to the consumer.

I wish that above suggested action will be taken as soon as possible to avoid malpractices in the gas cylinder distribution system.

Dr.S.B.Halligudi
Consumer No.632464
NCL, Campus, Pune - 8