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Hindustan Petroleum Corporation [HPCL]

[Resolved]  Hp Gas — Delivery Vehicle doesn't have Pick up

Address:Bangalore, Karnataka

Dear Concern,
We had requested for gas refill (Ref no. 203116 - Ravi Enterprises) Agency delivered the same on 25th Apr 11 around 4 to 5 pm. Since the vehicle do not have pick up to our reach our area the delivery guy who introduced him as Venkatesh and had asked us to seek the delivery from Manju or Manjunath instead of Venkatesh. We booked the refill through online ( [protected] ) there is no such option to select the delivery persons name. I hereby request you to either make some option to select the delivery guy or to replace the vehicle which is not in good condition.

Regds...
Consumer no. 647437
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

HP — Delivery and pick up

Hi Sir/ Mam
My number there is 664686 I have booked my gas cylinder to be delievered within 10 days on the 26/10 and this is November 7th the 13th day I have no Gas cylinder,
I want to know why I cannot come and collect my own gas cylinder?
Why I have to depend on your so complicated and bad service?
As a costumer I have no option to pick it up is that right ? Why?
Please give me a good explanation other wise it seems we are going through a Communism procedure here as I believe India is a free country so my gas cylinder could be delievered if I'm booking or pick it up as well.
I just have to pay you for the refil right?
Why r u making life so difficult for ur costumers?
Like me I have 2 kids and wife and it is very difficult for us besides we are kept at home waiting for your deliever the time u think is good for you only and we have so mach to do. Like today is saturday i wanto to go out with my family and we cannot go till your delievered come. Is that fair? Don't you think this is becoming too expensive for suvh a life quality you are providing with your so bad awfully service.
I hipe those critical message make you waking up and think about provide a better service for your clients.. first if you are human place yourself in our situation you make life become hell for us just because of a Gas Cylinder. THINK
Please reply ASAP
Thanks&Regards
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    Hindustan Petroleum Corporation [HPCL] Phone
    +91 22 2286 3900
    +91 14 1274 0087
    Hindustan Petroleum Corporation [HPCL] Address
    Petroleum House, 17, Jamshedji Tata Road, Mumbai, Maharashtra, India - 400020
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