[Resolved]  Hp Gas — Regarding forcible purchase of gas stove by the Vendor.

Hindustan Petroleum — Delay in supply of gas

Since 30 days from booking LPG cylinder, the HP
dealer is not suppling gas .It is very bad on the part of the agency.The response of office employees of dealer is totally irresponsible towards custmers.
The office phones always busy and they will not response properly to the custmers . The agency telepnone numbers are 24537778/24530501/24330210.

I am having LPG connection with single cylinder. Every time I have been facing problem after booking to get fresh cyclider from Gas Agency at Samlkot due to I am unable to book till complete the stock in existing cylinder, because of I don't have spare cylinder. So that after booking cylinder, delivery is becomming late, it may come 10 or 15 days. Till that time my family has to eat Hotel food due to non-availability of Gas.

Hence, I approached the Gas Agency to apply spare cylinder but he is not accepting to take application he is telling no more cylinders are issuing anybody. That's why we are not taking applications from consumers. Its very bad. Hence, I request you to strictly advise by the concerned authorities against Gas Agency Dealer to receive applications and prior to give as per serial number.

As well as, whenever we book the cylinder they have to give on priority basis. But the agency authorities are selling /issuing the cylinders in block market to unauthorised/unrecorded persons, first priority giving to them only after so many days they are issuing actual gas consumers.

Therefore, I request you to kindly arrange to depute authroised persons from Regional Centre, Visakhapatnam and observe their allotment of gas cylinders and take urgent action for streamline the gas supply to the right people.

I am awaiting for your favourable action.

Hindustan Petroleum — Delay in supply of cooking gas

Sir,
I booked a cooking gas on 17.12.08.But i am yet to receive the gas till today.When i contacted the dealer today(05.01.09)I was requested to make a fresh booking today though I was not enlightened on what happened to my booking on 17.12.08.In this connection I am to add I have left a standing request with your dealer to deliver gas to me on any saturday because on other days of the week my residence remains under lock and key.Please take necessary action so that I may get supply without delay.
Yours Faithfully,
Buddhadeb Mukherjee
Jt.Secretary to the Govt.of W.Bengal, Judicial Dept, Writers Buildings, Kolkata-700001
Mobile-[protected]

Mr. S. ZEAPREGACHE
No.18, V.O.C street
Pondicherry 605001
Tel: 2228641

To,
The General Manager
Hindustan Petroleum Complaints
Late delivery of LPG Gas Cylinder

Ref: Customer No. 003859
“Priyan Gas Agency Pondicherry
No.228, Thiruvalluvar Salai
Pillai Thottam
Pondicherry 605013”


Subject: Very poor service / delay in delivery / not issuing the bill to the customer


Respected Sir/Madam,

I am deploring the service of the “ Priyan Gas Agency” at Pondicherry. I have booked for a cylinder on the 13th of January 2009 and it was told me by the agency that the gas cylinder will be delivered before one week. Till the 22nd of January 2009, I have not received any delivery. Then I have contacted the gas agency at 4.00 pm. The Female employee incharge told me by phone that the gas cylinder has been delivered to me on the 17th of January 2009. With the great surprise, I have replied by phone any gas cylinder not arrived to my house on this day.
Then I requested the lady employee to verify the bill. At once, she told me that the cylinder will be issued this evening (22.01.09) at 6.00pm.

On the 23rd of January 2009 at 11.30 am when I have again contacted by phone the gas agency, the Female employee told me that there is no supply at present, and she gave me the Cell No. [protected] of the delivery boy and advised me to contact him for further details.

Sir, is it correct this kind of answer?

Hence I have contacted the delivery boy named Mr. KILLY. He said the cylinder will arrive soon and the gas will be issued to me in the evening of the same day at 6.00 pm. At last, the cylinder is delivered to me on the 24th of January 2009 at 4.15 pm without issuing the bill. Is it Correct?


At 4.30 pm, I informed the gas agency about this matter.
So, I request you to kindly take the necessary action in favour of “ Priyan Gas Agency ”.
I was suffering without the gas from 13th January to 24th January 2009. I am not able to buy Kerosene (ration card) because I am holder of 2 cylinders in the same gas company but only one cylinder is available for more than 3 years onwards.

Aged and ill patient (BP + diabet + paralysed person) I need your cooperation to find a good solution to get every 20 days one gas cylinder as you mentioned in the TV program (Podigai).

Thank you,


Yours faithfully.




Mr. S. ZEAPREGACHE


Place: Pondicherry
Date: 28th of January 2009

To,
The General Manager
Hindustan Petroleum Complaints
Late delivery of LPG Gas Cylinder

Ref: Customer No. 688262
Laskshmi Enterprises Vikash Puri
New Delhi
Dear Sir
I am customer of hpcl last 10 year but now i am facing problum in delevery of cylender
i have booked my cylender[protected] than recived on 2-1-2009 and than i book my
other cylender as 12-01-09 that cylender we recived on[protected] and we book our
next cylender as on[protected] that cylender we have not recived till date.
they are not delivered cylender in time and also not pickin there phone


Please take this matter seriusly


Thanking you

Santosh Kumar
D-63 Tirshul Colony Chhawala Ext-New Delhi-71

Hindutan Gas — Delay in supply

I had booked my gas on 1st day of December but a hadnt received my gas till yet. My Gas Connection no. is 603846 and the dealer name is San Gas Agency, Ashok nagar Ghaziabaad.