[Resolved]  Hp Gas — Regd Dinesh Verma Gas Agency, Sultanpur, Gurgaon Mehrauli Road

Respected Madam, Sir,

This is to inform that I had requested transfer of my gas connection from Dwraka to Mehrauli for which I got my transfer no alloted from Chauhan Gas Agency, Palam Extenstion in a cordial way. But when I visited the Mehrauli gas agency name DINESH GAS AGENCY to get the paperwork done they refused to help me get my queries answered.

1. The person handling queries was always busy entertaining his personal calls & kept the official phone hanging so that incase someone calls it would give a busy signal.

2. We had been trying the number endlessly since last 10 days but no-one would pick the call for which we had to personally visit the office which was more than 5 kms from our residence & that too on an official day since it was urgent.

3. The HP people in that office was rude & didnt behave professionally. They were so busy handling their personal things that they didnt have time to answer any of our query.

4. Our stove was giving problems as high flames were getting ignited & it was dangerous. We ask for help but inreply they sais that they couldnt help us. In Dwarka the gas agency people used to send HP mechanics immediately but Dinesh Gas agency people denied saying that there was never any mechanic to help consumers in our area. The person asked us to go to a shop & get it fixed at our own heavy expense.

HP gas people in this locality was highly irresponsible & doesnt deserve to sit in that office doing nothing except harrasing consumers like us.

Hoping the matter gets escalated to the right department.

Respectivefully

Jonali Pathak Barman & Rajib Barman
Consumer No - 616777