Hp Gas — issuing a new book

hi, unfortunately we lost our gas book during shifting process from 1 place to other and everytime we go to hp office they say manager not available and no one else is ready to accept the request form for issuing a new book.its been 2 months we hav been given a run around.its hp gas, branch @r.c.puram and our old consumer #consumer 615644.kindly look into this asap.BTW do we hav an online submission we can do in this case?
thanks