[Resolved] Hp Gas — Non home delivery of Refill

[Resolved] Hp Gas — Non home delivery of Refill

S SK Malhotra from New Delhi, Delhi

I am having a HP gas connection(Consumer No 700018) since 1971. In october 2008 i came to know from their dealer in Faridabad M/s Sumt Enterprises that HP has issued stop supply instructions and till the time the connection is restored i have to go the the dealer for getting a refill. The condition at the dealer is pathetic, large crowd of hapless customer start gathering from 8 AM onwards and by the time the dealers starts his operations there is a crowd of at least 200 people there. Its a virtual fight to get a refill from there as the dealer has a pre condition of giving a refill only till 10 AM(has this guideline been laid down by HP, Are some surprise checks conducted to see the operations/ greivances of consumer at the dealer/ is there any feedback mechansim????). There is no concrete response from the Dealer and HP. I have been lodging a compliant on HP Gas website since November 2008 but to no avail. In the days when customer is supposed to be the king and it offered all kind of prompt and value added services the attitute of the company in question is very disappointing. Wating for a redressal of my complaint. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

srinivaskpaslawar

from Mumbai, Maharashtra

I am taken a new gas connection(Consumer no. 603938) on 05/01/09, at the time of connection i got a cylinder, regulator & a stand after few days the registration of the HP gas agent (M/s Bisht Gas Service (HP) Haldwani, Dist - Nainital. was canelled due to some reasons. From thereafter we are not able to get the HP gas cylinder we have being given a mobile number that he will provide the Gas for us but he is also not responding, Like me most of the people in Haldwani are facing this problem, how to get the gas and whom to approach we are not getting, pl do the needfull in this regard.

S CHANDRASEKARAN

MY ADDRESS IS

S CHANDRASEKARAN, 30 VIVEKANANDAR STREET, KABILAR NAGAR, MANAVALA NAGAR 602002
MOBILE NO =[protected]

GAS AGENCY NAME:

NAAGAALAKSHMI GAS AGENCY - MANAVALA NAGAR -
PHONE NO =[protected]

MY GAS CONNECTION NO = 602620

I HAVE BOOKED ON 17 SEP 2009 - AFTERNOON 12-22 PM - BOOKING NO = 40
TILL DATE (30 SEP 2009) THE REFILL CYLINDER IS NOT SUPPLIED.

I HAD PERSONALLY GONE TO THE AGENCY AND REQUESTED TO SUPPLY. SEVERAL TIMES I TRIED TO CONTACT THEM OVER PHONE. BUT, NOBODY IS ATTENDING THE PHONE.

PLEASE DO THE NEEDFUL.

ganesh jha123

from Anand, Gujarat

I am having a HP gas connection(Consumer No 621423), Dewas (MP) since 2004. every time we are getting Filled Gas after 25 days and too they are not doing proplerly home delivery not showing weight of cylinder also while providing cylinder.

Wating for a reply from your end.