[Resolved]  Hp Gas — HP gas Complaint

I have booked one gas cylinder but I have been informed that I have to collect the Gas cylinder from the distributor's godown as their delivery staff in not working. When I went to collect the Gas cylinder, the distributor asked me to pay additional Rs.210/- apart from the cost of Gas Cylinder towards Rubber pipe and inspection charges, while my rubber pipe is brand new and recently the inspection has been done. When I refused to pay the amount, he (Mr. Pandit) told me that my connection will be cancelled and he will see that I should not get any Gas cylinder. They are using foul languages too even with a lady. They are simply harasshing the customers and black mailing them to pay Rs.210/- extra for each cylinder in the name of inspection and Gas pipe charges. How they can inspect the Gas connection simply by sitting in Air conditioned office and issue a receipt for that too, I dont know.More over they should give a dicount of Rs.8/- per cylinder if a customer is collecting the cylinder from their godown, but instead of that discount they are charging Rs.315/- ( while the selling price is Rs.310/75 per cylinder for home delivery). I request you kindly appoint some one to look into the matter and save us from the gundagiri of your distributor. I would be vey happy if the distributorship of this person is cancelled.My consumer no. is 608759 and I am registered with : SUMIT ENTERPRISES, Shop No.188, Sector 7 Mkt, FARIDABAD. Hope you will look into the matter and do the needful. Regards, Shashi Kankani

I have booked HP Gas Refill cylinder on 17th July, 2013 # 292807 by SMS booking facility from my mobile phone [protected]

I have received SMS on 14th August, 2013 HP Gas Booking No 292807 Subsidized cash memo 110266 Dated 14.08.13 Rs. 442/- your Refill will be delivered shortly.

Again I have received SMS on 17th August, 2013 HP Gas refill delivered on 17.08.13 vide cash memo no. 110266 and till today it is not delivered.

Big issue is they don’t attend customer call as normally. I have to try at least 50 times to speak to agency persons. Since yesterday I was calling them up like a hell but nobody was receiving phone calls in all the given numbers. Sometime I get engaged tone on the same numbers but when the call was ringing nobody picks up the call. They don't entertain incoming calls on regular basis.

Finally today I personally visited my GAS Agency office and I came to know that my Gas refill cylinder is delivered to some other customer for extra money by the delivery boy and they have given me complaint form for written complaint. I have signed the form and I have been told that it will get delivered on same day or next day.

At last getting no other way I have put forth my grievances before you for your kind interfere into the matter, impart suitable direction to the gas distributor and enable me to get the refill cylinder at the earliest for which act of your kindness I shall remain ever grateful and oblige.
Yours faithfully,
Jaywant Killekar
Consumer No- 613433
Cell No- [protected]

Detail of Agency is
HINDUSTAN GAS SERVICE, LEENA APARTMENT SHOP, NO 1 RAMBAUGH, KALYAN, Maharastra-Excl Mum/Thane/NMu, Pin Code: 421301