[Resolved] Hp Gas — leakage of gas from refill cylinder

[Resolved] Hp Gas — leakage of gas from refill cylinder

R R JAYANKUMAR from Chennai, Tamil Nadu

[protected] Kind Attn: The Responsible Person We have received a complaint against you and your vendor M/s. Sakthi Gas Agency, M.R. Nagar, Chennai against deficiency in service that too an Emergency service, from one of our life members Mr.R. Rajaram residing at No.18/66, 3rd Main Road, Srinivasa Nagar, Kolathur, Chennai-99, whose Consumer number with HP Gas is 605297. Mr. Rajaram had made a complaint with his agents M/s. Sakthi Gas Agency immediately after he found that the refil delivered to his house was leaking, on[protected] and reminder on[protected]. There is no response till now. Mr. Rajaram has contacted the Emergency No.12665 on[protected] and on[protected] and he was informed that his complaint number is ONE and the complaint will be attended immediately. But even from this emergency service, there is no response till now. As you all are well aware that the leakage of Gas is highly dangerous to the people who are living in the house and even the neibhours. We request you to kindly arrange to attend the complaint at once without any more delay to avoid any major damage to human life and others. In the meantime, please treat this as a notice from our organisation for which you and your vendor have to respond with your clear explanation as why Mr. Rajaram can not take up this matter legally to take suitable action against you and your vendor by the appropriate authorities. Thanks and regards, Ravikumar. S Jt. Secretary - Tamilnadu Consumer Protection Organisation-Chennai Cell: [protected] Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Muddu M. Salian

from Mumbai, Maharashtra

Dear Sir,

REF. : CONSUMER NO. 115749
SUB. : LEAKAGE OF GAS FROM CYLINDER

This is to bring to your kind notice that, in the morning we have changed the Cylinder as the last Cylinder got over. Immediately after changing the Cylinder we have noticed that Cylinder started leaking. Since 9 a.m. we have called 7-8 times on the numbers 25112374 /[protected]HP - Ghatkopar West). But everytime we have got the reply that they have already sent Mechanic. But till 4 no mechanic has reached our residence. Very sorry to tell that, service of HP has become very very poor. This complaint should have been attended within 1-2 hours time.

You are requested to kindly look into it as customers are facing problems because of this poor service.

Best Regards,

Muddu M. Salian

Naveen Kumar. D

from Neyyattinkara, Kerala

Dear Sir,

REF. : CONSUMER NO. 611069
SUB. : LEAKAGE OF GAS FROM CYLINDER

This is to bring to your kind notice that, in the evening on 22nd Dec 2012 we received the cylinder after some time we smell gas all over the house Immediately we trying to notice the same to the 24 hrs HP Helpline 12665 which is out of service and we try to get help from our distributer the numbers 26272554 /[protected]HP - Sakthi Gas Agencies). But everytime we have got the reply that the telephone number is temporally out of service, in this case wear should I get help and I am Very sorry to tell that, service of HP has become very very poor.

You are requested to kindly look into it as customers are facing problems because of this poor service.

Best Regards,

D. Nelson Naveen Kumar