Hp Gas — Delay in booking & Delivery

Its really painful to make a complaint that Devidayal agency has failed to live up to the expectation of consumer from HPCL. This agency is now fully involved in selling cylinders on road to illegal uses of cars who should have commercial cylinder. the staff at this agency is making false promises to me for past one year and delibrately the gas is delivered after 10-15 days of booking with sily excuse of nonavailabilty of somebody at home whereas my house is never locked due presence of full time maid & my mother in law.this situation is continuing for a period of one year and my booking & delivery records may be checked.there are a lot of customers who thinks the same way but keeps the mum as HPCL do not have any customer care for such complaints. In my view the officers at HPCL has some nexus with this agency otherwise their franchise should have been cancelled a long back. It is requested that an immediate action shall be taken or i shall raise the matter to the highest authorities.