Hp Gas — Irregularity in Delivering Gas Cylinders

I Have booked a Gas Cylinder on 11th July 2008. They said it would be delivered in 10 days. according to them it should be delivered on 21 of July. When I have asked them they kept on telling me today-tomorrow, today and tomorrow. Finally after a long fight with them they delivered the Cylinder on 27th July. When I have asked them about the next booking date, they said 21 days from the date of Delivery of the Cylider or 30 days from the date of Booking the cylinder (which ever comes first). According to them Iam eligible to book a cylinder on 11 of August. Iam trying to call them daily from then on 27144491/92/93. All the time the three phones are either in Busy/ No Answer/ Out of Orfer condition. They still say that the phones are working properly and they are doing their job right.

People sitting at the Front Desk to take the requests are not completely aware of the process and procedure and added to that they are rude to the customers.

I want to know as to how to escalate this issues to see that things run smoothly not only to me, but also to the rest of the consumers.

THEIR SERVICE IS THE WORST IN THE WORLD. Iam Fed Up. But cannot help as gas is the basic commodity for living and we cannot avoid that even for a single day.

So Tell me a way out to set up the things in Process.