Hp Gas — no response from HP dealer for new connection

I lives in Koparkhairane, i need gas connection for my home. For more than 15 days the dealer in our area is not at all responding. He is making me to call every day & giving absurd replies, it seems HP officials has got no control on him. When requested him to accept my documents & give me waiting list number, he was arraogant enough to inform me back, they dont take any documents like this, if you need connection you have to keep on coming. Is this the system for getting new connections?
Can we take any action against such dealer by RTI, because i feel he is doing something fraudulant, not giving connection to general public.