[Resolved]  HP Gas New Connection — Delay in issuing new gas connection - purposely delaying - reg

Dear Sir,

Ref: 2235 new gas connection no alloted on 23.10.08

I regret to inform & shame to feel myself as a customer of Hindustan Petroleum where we have no value for a consumer. Unfortunately on 23.10.08, I booked a new gas connection at alwal branch in a hope that i will utilize & enjoy the benefits of your company. Fortunately & Naturally your staff and manager has not performed well towards my issue. On my personal enquiry they have inform me that i have to purchase Gas stove & Gas cylinder with a sum of Rs.4, 000/- change. I informed the respective authorities that i already own a ISI mark stove and i am not interested to purchase one more which is not necessary for me. As you know the fact that we are running through a recession period where everybody is thinking twice to spend the money. You may not be aware the fact because you people are getting side income by doing this kind o[censored]gly business.

In this connection i decided to complain about them to Mr Arun Sabastian, Manager, Secunderabad division. He is one of the useless, ethicless manager i ever met. He doesnt know how to talk & behave with a customer. I got a wording from him saying that if you are not interested to purchase the stove along with gas cylinder then drop your idea to own a new LPG connection. Do you think this type of answer is expected from a higher level staff, you people are appointing this type of people in customer field. I am vexed with this unprofessional & unethical attitude towards consumer concerns. I am clear from my side that i am not going to buy the gas stove, if you forced me to do so then i am also forced you to file a complaint against you in consumer court. Are you ready to face to circumstances.

I am expecting a early & quick action from your side by tomorrow 5: 00 pm, if i didnt get the answer then i presume that you are ready to face legally.
Sincerely,

Ravikiran
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