Hp Gas — Non-delivery of gas cylinders in time

I am the consumer of HP Gas No.500869 for more than 35 years now. There was no problem for getting our gas cylinder refill for the last 32 years. But during the last 3 years we are facing a lot of problems to get the delivery. As we are not at home during the day except on Sunday, even if we request them for delivery in the evening the reply is no delivery in the evening hours but we can see them in the housing colony till 7.00 P.M. On 31.8.2012 I booked the gas and on the door I pasted the paper (as they wanted) to give the cylinder in the next house (neighbour). Unfortunately, when they came with the cylinder on 17.9.12 at 6.45 P.M. in my house as well as in the next house nobody was there. I saw the delivery boy in the main door and enquired about the gas when he replied that nobody was at home so now not possible and after 3 days they will deliver the gas. But, surprisingly on 23.9.12 at 1430 hrs. the delivery boy came with the gas to my neighbbour (who has booked the cyliner on 4.9.12) and when enquired, he told me to contact their office. It is pertinent to mention here that they nevery attend the phone. Before making this complaint also I have been trying to contact them but they don't attend the phone.

It is really sorry to note the behaviour of the distributor as mentioned above.

PL Kanthan