[Resolved] Hp Gas — NOT GIVING REFILL CYLINDER ON TIME

JAIN ANKUSH

Address:

Jammu, Jammu and Kashmir

Refill Delivery History
Order Ref No Booking No Order Date Cash Memo No Cash Memo Date Delivery
[protected] 309531 30/01/2012 11:51:00 109309 31/01/2012 Delivered
Yes

Date Delivery Status Subsidized Cylinder
31/01/2012 Delivered

DEAR SIR/MADAM,
I HAVE BOOKED ONLINE GAS REFILLING FACILITY PROVIDED BY HP GAS. I HAVE BOOKED GAS ON[protected]. BUT I HAVE NOT GET THE REFILLED GAS AS ON DATE[protected]. BUT ABOVE DATA THAT IS GOT FROM MY ONLINE HP GAS ACCOUNT I GOT SHOCKED THAT THEY HAD BLACKED MY GAS AND PUT DELIVERED IN HIS OWN ACCOUNT. IS THIS NOT A FRAUD? ANOTHER THING IS THAT I HAVE RINGED THEM REGULARLY SINCE FOUR DAYS THEY SAID THAT GAS VEHICLE NOT CAME TODAY WE WILL DEFINITELY SEND YOU GAS TOMORROW. ANOTHER THING IS THAT I HAVE LODGED TWO TIMES ONLINE COMPLAINT TO HPGAS PORTAL. THIS BECOME A PRACTISE TO THEM TO PRETEND CUSTOMERS LIKE ME. THIS IS NOT ONLY MY CASE MY FRIENDS ARE ALSO FED OF THIS TYPE OF BEHAVIOUR. I HAVE BECOME HELPLESS BECAUSE MY GAS BECOME EMPTY TWO DAYS BEFORE.
I AM FED UP WITH THIS TYPE OF CUSTOMER SERVICE.

SIR I WANT JUSTICE AND CLAIM FOR MY GREVIANCE.

PLZ. DO NEEDFUL.
& DELIVER MY GAS AS SOON AS POSSIBLE .

THANKING YOU!

ANKUSH JAIN
LANE NO:-11 DOWN SIDE
GREATER KAILASH
JAMMU.
MOB:- +91-[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Mohammed Ali Sheriff

from Kunnamangalam, Kerala

Hindustan Petroleum/Gas refill cylinder — Cylinder Delivery Not in Time

Respected Sir,
I have the honour to inform you that I am a consumer of HP gas through Prakash Agencies in Tirur, Kerala. We book for gas refill cylinder as per your method, and it's never delivered on time. When we call to enquire, most of the time we could hear busy tone from other end, and if sometimes it rings nobody will attend. Either we got them rarely on phone or physically from their agency office we will get the answers like it would be done next day - but it is time waste to wait for the gas carriage. In order to the promise from your agent's office for three four days including today I was waiting at my door for gas cylinder carriage, but, they were fooling us saying today today tomorrow tomorrow. We don't even have a second cylinder. We had booked for second cylinder online but not yet confirmed and its request number is 60546. When is the second cylinder going to be provided? Kindly instruct your agency not to keep on us waiting for indefinite time as it will cause to kill our valuable time on going on waiting them at our doors and advice them to deliver the refill cylinder on time.
Nowadays this types of mischiefs are increasing from your agency. We learned that every time they are providing gas refill to some of their own clients very fast keeping long waiting customers like us in dilemma. Two three months ago (hope[protected] once I got immediate delivery on your sudden advice against my online complaint to you. But no customer wishes to do online complaints to the company every time. So kindly instruct the agency to behave fairly and if they do favour to some customers doing malpractices others will definitely suffer.
Do you give suggestions about online booking through internet which will be helpful to us.
I am eagerly waiting for your positive mail which we expect will overcome our problem for ever.
Thanking you for hearing us, With Regards
Jameela
Consumer no. 657775
Address : 'Sheriffs' house
Vidya Nagar, Vakkad
Paravanna, Tirur, Kerala