[Resolved]  HP Gas (Soham Gas Center) , Thane — Booking and Delivery Problem

My Consumer Number is 631666. I have booked gas cylinder in 3rd week of september 2009. I did not get my order number and no information regarding the delivery of the cylinder. We have given special instructions that the delivery should be on Saturday afternoon or after 6pm on weekdays. There are so many phone numbers of this agency ( Soham Gas , Thane). However, everytime we make a call on any of these numbers it is either engage or not answered or the staff gives us false assurances that we will get the delivery in sometime.

Sometimes we are told that the delivery is already made when we were not at home. How are we supposed to know this?And what is the use of special instructions?

If the office is open on Sundays we expect the delivery of gas cylinder on Sunday.

The problem of booking and delivery is consistent. I request you to take heed of this Very Bad Customer Service.

Awaiting your reply / solution to this problem.

Regards