HP Gas (Vasai Bazar Gas Service Virar West Thane) — Delay in delivery of refill gas cylinder

Address:

Maharashtra

Dear Sir,

I booked a gas delivery on 6the Aug 2012.almost a 18 days has gone however the concerned agency haven't taken the pain to deliver the refilled cylinder till date .After meeting them personally they are saying your turn has not yet come and according to them the TAT for delivery of refilledcylinder is 15days.I have checked the same with customer care of HP gas and they have confirmed that TAT is maximum 7days.
This is not the story of one month since last three month we are facing the same issue.If i have to get my refilled cylinder than I have to do atleast there booking in a month on top of that after so many personal visit to agency office they are ready to deliver.
It clearly indicate that the agency people are taking extra booking and delivering the cylinder in black with higher price.Because of this problem the situation is simply horrible.every month we have to beg for refilled cylinder from our neighbour.

My consumer no is 650458 and my last boking no is 213302

Kindly request you to look in to the matter as due this survival with respect is become very difficult.


Regards
Kailash Thakur