[Resolved] HP LPG — Late Delivery

[Resolved] HP LPG — Late Delivery

A Atri Sen from Delhi, Delhi

I am having a HP LPG connection from SRI MANJUNATHA ENTERPRISES (Dealer code 464650), J.P. Nagar, Bangalore. I am a consumer of HP LPG for the past 6 years and off late (count 7 months) have started facing severe problems with bookings and delivery from this Agency. For every booking the expected delivery date is beinmg given as 4 weeks from the day of booking. On top of this when the booking date actually comes, the delivery is still not done. After this I have to follow up at least 10 times with the agency before getting a cylinder. This after a lot of prevarication/lies from their end and lot of screamings and frustration from my end. Ask them for their SLA and you get the phone banged down on you. I am seeing that being a consumer, I am being treated as a begger. I am paying for that damned cylinder and expect that the dealers and in turn the company would show a little more respect to the consumer woes!!! Alas, but we consumers seem to be of next to no importance to the Corporation (read Hisdustan Petroleum) or the dealers.Hope some responsible official of the company reads this comment and takes appropriate action...or am I hoping too much???!!! Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Chaitanya Aggarwal

from Adur, Kerala

HP/ LPG — late booking and delivery

Dear Sir,
The LPG is booked after 21 days of delivery and than delievred after 15-2 days, so the delievry cycle for one LPG is approx 40 days.
Is this ok as per company schedule than i must say we are going back instead of moving ahead with the pace and some day we shall be forced to use gas stoves.
But If the retailing agency is creating this at their own than it must be rectified.

N.POONGOTHAI

from Nashik, Maharashtra

LPG-HP — very late

The consumer name is N.Thanigaivel,my brother who's consumer no is 602193 at palacode,dharmapuri district.Exactly after the delivery only our gas bookings are accepted.After the date of booking,the cylinders are supplied afterone week only.we received the cylinder on 7/10/2009.then[protected] only the booking was accepted.Till today we have not received the cylinder.The gas agencies name is sri saravana gas agencies,palacode

S.Kris

from Kakinada, Andhra Pradesh

I totally agree with the above complaint. I too am facing the same problem with my HP gas agency SLV Enterptises, Gottigere. Inspite of complaining to the so called Consumer Cell of HP, there has been no respite. According to them, booking can be done after 21 days of the last delivery date & the delivery of that booking will be done on the 30th day. But this rule has been broken very conveniently by them for the past 7-8 months. Consequently the when the cylinder is actually delivered (which can be anytime after 30 days & within 50 days), the second cylinder also becomes empty & I am stuck with no cylinder despite having two cylinders. Looks like one has to either be a neta or a goon to not only get the cylinder delivered on time, but can apply for n number of connections without following any rules! Even hazaar Anna Hazares cant solve this problem!