Comments
I am having same problem with HTCP3300 purchased in Jan 2008. Stop working in Feb 2009. Company service centre at Surat informed replacement of mother boardexperience is bad towards with HTC.
Reply
Dear Sir,
I had purchased a HTC mobile phone, model number Desire 526G + on[protected]. Only after 1.5 months after the purchase I observed that there was a speaker problem in my handset. I took my mobile to the store from where i had purchased and rightly so the store keeper advised me to report the problem at the HTC authorized service center in Kolkata. On my visit to the Htc Service center a E mall, Kolkata i was astonished to seethe way they dealt with a minor problem such as the handset speaker gone bad. They very surprisingly asked me to deposit my handset with them for minimum 20 days as they have this absurd policy of ordering a spare part from some other city only when a customer deposits a set with them. It is impossible for anyone to deposit their mobile for 20 days and that too for a problem which is as minor as a speaker going bad. How ever, after much deliberation they agreed to order a spare part for my mobile and asked me to contact their customer care after 5 days to check up with the status against the ticket number the had given me (15IND[protected]. I had called their customer care no after 5 days and to add to my agony the customer care executive had no satisfactory reply to my very direct question that when will the spare part of my handset arrive? She rather kept on repeating that it will take time as they have to order a spare from some other city. On my request to them to give me a timeframe as to when will the spare arrive as understandbly I am facing a big difficulty in using my phone, she came up with a very uncertain reply, she again askedme to call them after 5 days and that too just to check if my handset spare has been delivered or not. Honestly, i am not complaining in the context that why has the speaker of my handset gone bad? as i completely understand that things can certainly go bad with any electronic device. But the way a company like HTC is dealing and treating a customer in resolving such issues is completely unacceptable. I now sincerely hope that filing this complaint will be of some help and at least speed up the proccess in resolving my issue.
I had purchased a HTC mobile phone, model number Desire 526G + on[protected]. Only after 1.5 months after the purchase I observed that there was a speaker problem in my handset. I took my mobile to the store from where i had purchased and rightly so the store keeper advised me to report the problem at the HTC authorized service center in Kolkata. On my visit to the Htc Service center a E mall, Kolkata i was astonished to seethe way they dealt with a minor problem such as the handset speaker gone bad. They very surprisingly asked me to deposit my handset with them for minimum 20 days as they have this absurd policy of ordering a spare part from some other city only when a customer deposits a set with them. It is impossible for anyone to deposit their mobile for 20 days and that too for a problem which is as minor as a speaker going bad. How ever, after much deliberation they agreed to order a spare part for my mobile and asked me to contact their customer care after 5 days to check up with the status against the ticket number the had given me (15IND[protected]. I had called their customer care no after 5 days and to add to my agony the customer care executive had no satisfactory reply to my very direct question that when will the spare part of my handset arrive? She rather kept on repeating that it will take time as they have to order a spare from some other city. On my request to them to give me a timeframe as to when will the spare arrive as understandbly I am facing a big difficulty in using my phone, she came up with a very uncertain reply, she again askedme to call them after 5 days and that too just to check if my handset spare has been delivered or not. Honestly, i am not complaining in the context that why has the speaker of my handset gone bad? as i completely understand that things can certainly go bad with any electronic device. But the way a company like HTC is dealing and treating a customer in resolving such issues is completely unacceptable. I now sincerely hope that filing this complaint will be of some help and at least speed up the proccess in resolving my issue.
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