HTC India Customer Care
HTC Corporation
Customer satisfaction rating: 2%
Submit a Complaint
2225
COMPLAINTS

HTC India Customer Care

HTC Corporation

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Address
E-99, 1st Floor, Lajpat Nagar -II
New Delhi
New Delhi District
Delhi
India - 110024

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
193
down
116

Additional info
Americas
HTC America, Inc., 13920 SE Eastgate Way, Suite 400, Bellevue, WA 98005

APAC
HTC Corporation, 23 Xinghua Road, Taoyuan District, Taoyuan City 330, Taiwan

EU
HTC Europe Co. Ltd., Salamanca, Wellington Street, Slough, Berkshire SL1 1YP, U.K.

Customer satisfaction rating
2%
Complaints
2225
Pending
0
Resolved
36
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 07:00 pm
Tue09:00 am - 07:00 pm
Wed09:00 am - 07:00 pm
Thu09:00 am - 07:00 pm
Fri09:00 am - 07:00 pm
Sat09:00 am - 07:00 pm
SunClosed

HTC India related photos (408)

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HTC India Complaints & Reviews

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HTC India — mobile has not received yet from service center

 Shakti Khangarot on Jan 18, 2018
My ticket no is [protected] & shaktisinghkhangarot1994@gmail.com i was problm in my lower board so i had gone to serive center jaipur for repaired my phone htc 826 dual you can check it almost 20day left my phone is in process. Whenever i call service center they say the part hasnt come yet i aslo called on toll free nomber 3to 4times they also have no suitable reply please do something, i didnt exept that this type of service my cont. No [protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

HTC India — htc desire 828 dual sim display issue

 Mano Sandesh on Jan 13, 2018
My phone is 1.5 years old and now it is showing display problem. As per the guidance of htc care centre i gone to service centre at trivandrum. They said display stock is not with them come next week. I gone next week and they said that come tomorrow. I gone 8 times and they said the same reply. Today when i gone they harassed me and refuse to give higher authority number. They mentally tortured me. What should i do? I dont have enough money to buy a new phone....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

HTC — faulty mobile phone

 vinay21987 on Jan 12, 2018
So i bought a htc u11 for rs 48000 because previously i had good experience with htc one. But this new htc u11 had camera hardware failure within two months (Under warranty). I submitted the phone to authorized service centre at vashi and they saud part will arrive in 2 weeks time and they will repair and give my mobile phone. The phone was submitted on 18th december. Its been almost a month now and still the part has not arrived. When i call up the service centre they say speak to customer care about it. When i spoke to customer care they said, they do not have any idea about availability of parts....
Complaint comments  Read comments Complaint category Mobile Handsets

HTC India — service centre response

 Suresh Pentakota on Jan 5, 2018
I have given my htc e8 dual sim for service because of a problem with camera on 27th november, 2017 at srkt enterprises, rajahmundry. The imei numbers of the device are [protected] and [protected]. It has been 40 days since i gave the device for repair and the device is not attended by the service centre.

I have tried contacting htc customer care through live chat, email, toll free number. I have spoken to 5-6 people from htc customer care and i have explained my problem to each and everyone i've spoken to. The common response that i got is "we apolozige, we will escalate...
Complaint comments  Read comments Complaint category Mobile Handsets

HTC India — htc 820 dual sim

 bitti_30831 on Jan 4, 2018
This is to bring into your notice that i gave my phone in htc service center (Ludhiana) for software update as i was facing some problem to store my data on external sd card which they said as a software issue and software update would resolve it. He said that we can collect phone after few hours as it might take some time to update the software. I went there on the time mentioned but he said his system was not working so he would get it done by someone else and collect it by the next day. After that i went there a couple of times and he kept saying it would take some more time.
Then after...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

HTC India — frequently phone got switched off

 Hussan on Dec 24, 2017
I have purchased my htc 830 model phone before one year and the battery complaint started six months after purchase. Unfortunatly phone frequently get switched off so i sent my phone to service centre and it takes 15 days to get it repaired. They claim to me that they repalced my battery with new one. But the fact is problem started within 3 days of this replacement. Now my warrenty expired and complaint still exist. I am really disappointed. I feel like i dumped my money to a electronic waste!...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

HTC — mobile phone parts not available

 Sidharth Banthia on Dec 20, 2017
Hello sir/mam
O have submitted my phone to htc service centre, bikaner on 2nd dec 2017 its been 18 days & no response from service centre as well as customer care. I have called customer care for 6..7 times & still its all in vain.
They guys always say that you wait & our head executer will call you in evening but no phone calls sare received.
So please do provide my phone part or provide me the new phone as soon as possible....
Complaint comments  Read comments [3]Complaint category Mobile Handsets

HTC India — htc mobile model 828 ds technical problems

 kesavan kc on Dec 19, 2017
My ticket no.[protected],[protected]
Dear sir
I had purchased a htc mobile model 828 ds on dated 22/03/2017 from potheys life style, but after that i had continuously faced the technical problems in auto off, low battery backup and network problems. The authorised service center of htc mobile is access technology, 25/729 opp. Govt thycaud hospital, trivandrum kerala 695014. I had submitted my mobile on dated 11/11/2017 at that service center. {ticket no [protected]} i went to the service center on 21/11/2017 and the response was they have not yet received and will take 4 days....
Complaint comments  Read comments Complaint category Mobile Handsets

HTC India — care center service

 jotiram on Dec 19, 2017
I have bought htc mobile before 6 month battery problem started from last 2 month, i have submitted my mobile to care center pimpri pune, due to reason of battery backup problem. I am not satisfy because they are giving me reason of liquid contact, but from my end there is nothing from my end. Customer care also not giving me proper solution. Please do needful.

Name :pooja padwale
Mobile submitted date:15 december, 2017
Client: htc care centre pimpari, pune...
Complaint comments  Read comments Complaint category Electronics & Appliances

HTC India — hands free replacement

 Unaiz shaikh on Dec 16, 2017
In have purchased htc 828 this year and my handset and handsfree is under warranty of 1 year...
When i met your one of the service centre located in malad west mumbai to replace my handsfree they told me to to wait for 3 days as they dont have the same in stock... Again i went to replace after 4 days the same story... What do you think a customers have free time to visit your store and easte almost 2 to 3 hours in your centres... This is how htc provides service after sale...

Need a clarification on this asap... Or else the case will be escalated on social media aswelll......
Complaint comments  Read comments [1]Complaint category Mobile Handsets

HTC India — model 828 ds repair

 kesavan kc on Dec 15, 2017
My ticket no.[protected],[protected]
Dear sir
I had purchased a htc mobile model 828 ds on dated 22/03/2017 from potheys life style, but after that i had continuously faced the technical problems in auto off, low battery backup and network problems. The authorised service center of htc mobile is access technology, 25/729 opp. Govt thycaud hospital, trivandrum kerala 695014. I had submitted my mobile on dated 11/11/2017 at that service center. {ticket no [protected]} i went to the service center on 21/11/2017 and the response was they have not yet received and will take 4 days....
Complaint comments  Read comments Complaint category Mobile Service Providers

HTC India — google pixel under warranty mobile not repaired

 Mukesh-pari on Dec 15, 2017
10th jan 2017 i purchased one google pixel phone from reliance.in less then one year i got major issue in this and suddenly it was not getting on. I took this phone to htc service center on 24th nov and they gave back to me after a week on 30th nov.in this one week i suffered without phone like any thing.

After repaired by htc also it is not working perfectly, now voice sound is jarring and even i cannot download new software 8.0. Htc service engineer told me do not download new software now and i could not understand his means properly that time. Now only i realized that they used...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

HTC India — not giving me not responce ur services center

 ayub shekh on Dec 12, 2017
(1) my complain no.[protected],[protected], dear sir/mdm my mobile is in wornty for[protected] but not giving me not responce ur services centr alix system madhavdarshan bhavnagar my mobile is service nd prblm nd send to bhavnagar service center to 27 march nd not recive my mobile to this time so pls conform to my mobile service process nd feedback

(2) i allredy complaint nd second time send mail for htc compny to pls response my htc desired 828 model nd this mobile is service to ur partnr stor for bhavnagar alis mobile service compny to date 27/3/2017, nd not any ans my mobile...
Complaint comments  Read comments Complaint category Business & Finances

HTC India — mobile freezing and getting switched off js # q6171208013

 Seema Trilok on Dec 11, 2017
Purchased mobile on the 30th sept, since then the mobile at times freezes and gets switched off automatically. Submiited to service centre, first they claimed to have serviced it, but same problem continued. The second time device sl no. Lc73vz901622 the same continued, they replaced mother board, till today the same problem persits, within 2 months...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

HTC India — htc mobile model 828 ds

 kesavan kc on Dec 8, 2017
This is to inform you about a problem regarding my newly purchased htc mobile model 828 ds on 22/03/2017 from potheys life style, trivandrum. The phone is not working properly. The problems i encountered are listed below

. Low battery backup

. Network problems

. Problems with regard to auto off and on and many more like this.

I am totally dissatisfied with this phone. I contacted the authorized service center authorities namely access technology, 25/729 opp. Thycaude hospital, trivandrum, kerala. I personally went there and gave the mobile...
Complaint comments  Read comments Complaint category Mobile Handsets

HTC India — it is mandatory to pay 2500 minimum in any case of phone repair at htc authorized service centre

 arjun68 on Dec 7, 2017
Kind attention :

Concern person of htc service department

I am ashwani tyagi, advocate - meerut court is a user of your brand phone htc desire. The was was suddenly became off and it is not opening. We have approached to your service center at f7, bhagwati complex, opp. Nandan cinema, garh road, meerut, uttar pradesh 250001. The service centre representative has said we have to submit the phone and then they will let us know what is problem in it. On my request that kindly confirm the amount before repairing it, his statement was that there will be a minimum charge...
Complaint comments  Read comments Complaint category Mobile Handsets

HTC India — battery complaint

 Shan kp on Dec 6, 2017
My htc 828 desire get frequently switchedoff while iam using my phone. Suddenly switched off while operating the phone sometimes it gets three or four days or even one week to switched on or completely gets off and so.. I had repaired it from service centre but no use... My problem doesn't get solved even after repair. It is the same situation even after repaired...
Complaint comments  Read comments Complaint category Electronics & Appliances

HTC India — htc one x9 dual sim automatically switched off at times

 Ajithkumar Tb on Dec 5, 2017
I purchased htc one x9 duel sum mobile phone from dubai and used in india, this phone automatically switched off at times i contact service centre in eranakulam they informed me we have no international warranty what can i do to get international warranty device serial number ht71pbk01113 purchased date july 2017 the compliment happen even in fully charged condition...
Complaint comments  Read comments Complaint category Mobile Handsets

HTC India — vote update for htc desire 828 dual sim 2gb ram / 3 gb ram

 mohd2321 on Dec 5, 2017
Please provide us (Indian) vote update for my device htc desire 828.
Because i do not want to change my mobile phone. It creates problems for me while i am calling because of vote lte.
Please provide update as vote for my device as soon as possible.
You are a reputed company please think about your customers.
Small company provide update regularly but you are not giving priority to clients/customers.
You should do some extra work to maintain your value in the market.
Otherwise definitely you will loose your customers and market too.
Thank you...
Complaint comments  Read comments Complaint category Mobile Handsets

HTC India — htc one m8 - battery issue

 harish gaddam on Dec 7, 2017
Hello

I have HTC One M8 mobile.. initially when I purchased it worked well.. but it is not the same now.

The problem is with the battery i think..
Mobile is getting switched off when it arrives 25% battery.. Its not exactly that its gets switched off at 25% only. Anytime mobile gets turned off when the battery is less than 25%.sometimes at 25% sometimes at 15%

Please provide me solution.. i even tried resetting battery logic by holding power and both the volume buttons..but no use...
Complaint comments  Read comments Complaint category Mobile Handsets

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