[Resolved]  HTC Corporation — Mobile phone

Address:

Thane, Maharashtra

Dear Sir,
I purchased an HTC Smart phone with my hard earned money at Rs 10900 from Maru NX - Vashi on 25th May 2010. Within two months (24th July 2010) I got a problem with my handset, there were two horizontal black lines on the touch screen. I called on the number given on instruction manual and as they said there was a defect in the handset and asked me to take it to the nearest service center. I took my phone to the HTC service center, Raghuleela Mall - Vashi, where they told me that there was a fault (Dead Pixels) and my phone will get repaired. I submitted my phone on Friday 24th July and ot it back next Thursday 29th July. After I inspected the phone I saw some dust inside the screen, the touch sensitivity of the screen was very poor and not present at all in few parts of the screen. Even the screw used to fasten the handset have been tampered. I did complain and asked them to replace my handset since it was under warranty, Vashi service center people refused to give me a replacement (No reason for refusing). After I pleaded, my handset was sent for further inspection to Mr Ashish who is Head of HTC India and sits at Andheri branch office. I`am still waiting for my handset to return. HTC Smart being a touch screen phone and the touch screen itself not functioning properly defies the whole purpose of buying it. Its my hard earned money, I bought that particular phone since it belong to business category and helps me a lot in my business for showcasing sample work to my clients etc. Im facing difficulties as my device is not functioning properly. My 2months New phone no longer looks like a New phone. I would request that you pls see the matter from the point of view of a customer. Expecting help from you to get my handset replaced.
Vashi Service Center - Ccom Services[protected]
(Very rude and non-cooperative staff , also I called 4 times but they never revert back to my queries)
HTC Head Mumbai: Mr. Ashish - [protected] - (He decides whether to give a replacement)

Thanks and Regards,
Amit Gambhir - [protected]