i purchased htc explorer on 13/5/2012 from Vaishno Electronics pvt ltd.karol bagh delhi. with in 15days phone gone dead.i submitted my phone to htc service centre named SERVICE CITY,laxmi nagar delhi on1/6/2012 vide complaint no 985.they told me they are no authorise to repair the hand set,so the set will go for repairing at gurgaon and you will get your set with in 6 to 10 days.on11/6/2012 i talked to company tollfree no.surprisingly they are not having any information about my set,i file the complaint with them comp.no.121NA[protected],they had given gurgaon service centre telephone no.i taiked to them and were told they are having my set and the set will be repair with in 2 days then again on 13/6/12 i talked to gurgaon office,again surprise they said my set is not with them.from my source i got the mobile no.of mr. parveen an executive of HTC, without listening my complaint he said sms me your complaint no.,even after 10days no relief from him.every day i talked to SERVICE CITY about my phone,i got the same reply phone has not yet come,we don't know about your phone,when ever set will come we will inform u.can u help me in the matter.
RAJEEV JAIN
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