[Resolved]  HTC — HTC ONE V Device got malfunctioned three times just in 3 months

Address:Bangalore, Karnataka

Hello,
My name is Lalit Naraian, I have purchased a HTC ONE V on 24th April, 2012 from Univercell Store, Whitefield, Bangalore. But it got malfunctioned just after 20 days, so I went back to store and they have replaced my device with a new HTC ONE V after 10 days. Up to this the things are fine but again after 20-25 days it got malfunctioned and again with the same problem that, it doesn't taking charge. So this time the Univercell store people said to me that, go directly to HTC Service Center and tell them that it's happened twice in just two months, so i did that. I submitted my mobile at HTC service center giving all the details of mobile that what happened with me earlier. They said to me that submit your mobile and you can get it back after 15-20 working days. After 20 days they gave me back my handset saying that now it wont happen in future. But surprisingly again after 20 days it got the same problem and this time i don't used the set even I hadn't inserted a SIM in it, I just keep it on but it gets malfunctioned with same problem again.
The very next day 23rd August, 2012 I called HTC ccare and they said to me that go to our service center we will provide service to you. And now from past 20 days I am talking with them over the phone or via email. They said that they will will replace it with new one, but they are not ready to give me a single month of warranty that it won't happen, they are saying that it is an electronic device and it can happen with it. yeah I know it can, but how many time first time it is ok, but 3rd time. Why don't they sell their mobile at the same rate as China mobile if they can't guarantee for their device for a single day.
I just get frustrated from all of this, they are doing nothing except talking over phone. Just calculate the time that for how many days I have used my mobile and for how many days they have used. Both are equal, so why should I only paid the whole bill if they are using it equally. Kindly give me justice I can't take this any more because from past 20 days I am waiting for their courier pickup as said by the HTC personal and what they have send in mail but except this there is no response from their side.
Please give me justice, they are just making fun of me.
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Aug 13, 2020
Complaint marked as Resolved 
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