[Resolved]  HTC / HTC Wildfire Mobile — PROBLEM IN MOBILE

Address:

Mumbai City, Maharashtra

To Consumer Forum

Dated: 10.10.2011


Hi, I have purchased HTC Wildfire A3333 mobile from ALFA, 5/6 DADI HOUE ,IRLA SOCIETY on 07.03.2011. Mobile details: IEMI:[protected] S/N:HT12CPY00794 P/N:99HLC065-00 The phone worked quite well for few months; but unfortunately in May (after 2 months) I started facing problem in touch screen as the touch screen was not opeartive.Immediately I rushed to Thane Mumbai HTC service centre MOBILE POINT, They said this may have happened unexpectedly & there is no specific reason & the phone was repaired & given to me same day. On the same night I faced the problem again & went to the service centre the next day. Then the phone was kept with the service centre for 1 week time & repaired & I was called to collect it. The phone worked well for a 1 month & now again I have started facing the touch screen problem with a additional problem of fade in camera quality. There is no wear & tear to my handset from my side. Again my phone was send to the service centre & they again exercised on it. I am shocked a mobile from HTC can get so much of damage. Every time I travel to Thane service centre I incur travel cost & waste my important time. Every time they service the phone they take my original scratch guard which has costed me Rs500 & put a temporary
one.



THE PHONE HAS BEEN IN PROBLEMS 4 TIMES IN 2 MONTHS.THERE IS SOME BIG PROBLEM IN IT ;WHICH SERVICE CENTRE IS NOT INFORMING. I REQUESTED HTC TO KINLDY GIVE ME A REPLACEMENT SET OR RETUTN MY MONEY BACK.

After saying them that I will go to consumer forum they have increased my warranty free period for 3 months. After this I collected my device but to add to my miseries they have left some garbage ( paper cut) inside the touch screen also the phone is not repaired & I am still facing the problem. Ahain I complained to HTC customer support & the concerned person is not taking my phonme neither he is saying anything about the replacement.


I request consumer forum to pl help me come out of this.


Thanking you,

Shashi Ranjan
PAN-ALYPR5826L
MOB-[protected].