[Resolved]  HTC Incredible S — Fake Promises of Replacement of device

Address:

Mumbai City, Maharashtra

This is the whole scenario included in this mail.

Hello,

I, Vikram Dharankar, purchased your handset hTC Incredible S (IMEI - [protected]) which is still in warranty. After 4 month o[censored]sing device, it started giving problems then I submitted to service center where motherboard got changed, within 2 months again motherboard changed by you for another problem. Changing motherboard again and again is not good sign for reputed company like you. After 2 months it again started giving problem, I asked you to either refund my whole amount of money or replace my device with new and that too with extended warranty cause I already lost my 1 month warranty when device was with your service center only. You agreed to replace my device and then I submitted my device to SAP Mobiles Dadar (w) which is your authorized service center.

As I entered to submit my device for replacement, no service center executive is interested to solve any problem, everybody is busy doing time pass like they are in college campus. But still I submitted device there, saying that I already had talk with hTC escalation executive Mr. Martin and he agreed to replace my device within 15 days then too after submitting device on 2nd August 2012, I got my device REPAIRED on 13th august which is supposed to be REPLACED with new device. I again called in customer care ([protected]) and again filed case for the same. I submitted device on same day but I got JOB SHEET on 20th august. Then I got call from Mr. Sushil (another hTC escalation executive) he promised me that I will receive my device before 30th August for sure. But It doesn’t happened, on 29th I received sms from service center (sent by very rude executive after trying to call him many times to know the process), that I can collect my device which is repaired by hTC, I still don’t know how already repaired device could again repaired and sent by you.

Meanwhile I called you every alternate day; every time your executives reopened my case and arranged my call with escalation dept saying that I will get call from you in next 24-48 Hrs. which is not yet happened except one call of Mr. Sushil who promised me to give my device before 30th August 2012. I found that you are not able to solve my problem properly and now I am fade up of your fake promises.

Now it’s been long time that I haven’t received my device. You can check each and every call history in which I got many promises by you peoples but not yet I am not yet satisfied with result. Now I came to the conclusion that keep the device with you and refund my whole amount of money which I spent on defective production of yours.

Thank you.