[Resolved] HTC Mobile — New mobile phone is not working. I want refund of my money

[Resolved] HTC Mobile — New mobile phone is not working. I want refund of my money

K Kapil Sharma from Delhi, Delhi

This is Kapil Sharma from Gurgaon, India. I am your customer. I purchased HTC handset (Model: P3400i & ITMI N0-[protected] & S/N-HT924FW00175) from spice communication, Sec-14 Gurgaon on May 31, 2009. Within 15 days of my purchase, handset started giving me problem. I have put two times for servicing in Okhla, Delhi service center. 1st Service Details: Problem was in MIC. Other person could not hear my voice. Either voice was weak or non audible to other side. Date of dropping of mobile at service center: July11, 2009 Service no-S2S[protected] But problem could not be resolved. Again above problem was repeating and hand set was showing No SIM Card while SIM card was inside the phone. So I again dropped my phone for servicing. 2nd service detail: Problem was in MIC. Other person could not hear my voice. Either voice was weak or non audible to other side. Phone generally showing No SIM card while SIM card is inside the phone. Same SIM card is working in other handset. Service No- S2S[protected] Now center change the mother board and new ITMI no is [protected]. After two services still I am facing problem with set. Now when I make a call from now it show call can not be connected and when some other person calls it shows unreachable. While other handset is working fine on same location with same SIM. Now I have suffered a lot from this handset. This has created lot of mental agony to me. I have wasted lot of productive time which is very precious and money in form of transportation to & fro to your service center. This handset has manufacturing defect and I do not want to use it in future. Please refund my money which I have incurred for purchasing this phone and transportation to collect and deposit phone to service center. Several times I have communicated to your customer service through toll free no and over email assistance provided on your website but no action was initiated. I hope you will take appropriate action and will refund my money as soon as possible in time bound manner. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

RAHUL KANDARI

from Anand, Gujarat

even i have dropped my handset in gurgaon service centre on 24 july and from that time to now 19 august 2009, i have not received any information about that from the centre, even whenever i try to call them they never picked the phone.
the attitute of htc service centre is very high, sometimes it seems that we are not their customers but they are ours.

please htc organisation do something.

dharmender sharma

from Lucknow, Uttar Pradesh

i strongly agree with this complaint.because every person who have buy htc mobile phone would have this problem even i also purchased htc-p3350, it also malfunctioning having the same problem and automatically shut down of mobile after calling any person.i also complaint in the service centre but not corrective action would take place i also want replace or refund of money.

Ravi Shankar

from Pune, Maharashtra

Hi,

With above complaint, i am not agreeing fully as i am using the same phone for last two year and it has nto given me issue till yesterday :).

Now from yesterday, i am facing the same issue which has been referred above i.e when I make a call from now it show call can not be connected and when some other person calls it shows unreachable. While other handset is working fine on same location with same SIM.
.

Any solution or remedy to this problem will be of great Help.

Thanks
Ravi