[Resolved]  HTC — Faulty mobile handset

Address:

West Delhi, Delhi

I had purchased HTC P3452 (IMEI No. [protected])from Singh Enterprises, Delhi on 9/8/09 but since that day i have been feeling guilty about my decision to purchase it as it is giving me continuous problem of Auto Shut off,heating, less battery backup and it stucks continuously. I have alreay get the same checked from service center, APEX The Perfect Solution, Najafgarh and they have given me replacement on two time as advised by Vipin Verma, from HTC. But the problem still not solved and same is being informed to Mr. Vipin to whom i have been requesting to provide another better handset for which i am ready to pay the price difference. I fell that it was very unfortunate for anyone to purchase HTC product. Why i have been given faulty set if i have paid the full price of the set? Why everytime i have to go to your customer care centre? Providing replacements is not a solution if problem is not permanently resolved. I had paid for the satisfcation of product not for getting replacement regularly. I need mental satisfaction. This product has already been discontinued due to technical problem getting in the product an i think that the problem and is not curable at all. Mr. Vipin, though very helpful advised me to visit concon outlet at Rajouri Garden to purchase for better model but it was very surprising that they valued my handset for Rs.5000 against purchase price of Rs.14,300/- why should i go for it. It should be their duty to provide me solution instead of i am going here and there...finally they provided me upgraded model Touch 2 for which i paid a difference amount of Rs.2300/- but unfortunately within 3 days of getting it, same problem started in it and i immediately handed over back to them with a request to refund back my entire money to which agreed...later on instead of refunding back my money they said that i should go for replacement of my sim card and they can only refund my excess money of Rs2300/- paid towards upgraded model which is not justified at all...what should i do with the handset which is of no use to me and has only given me mental distressed....i need your intervention for getting my entire money back at the earliest as i am fed up calling/following them since last six months