IBPS — regarding excess fees

i have tried to fill d ibps cwe exam form online on 31st july, every time after completion of payment the IBPS window becomes blank, i have tried a lot,, even though my photograph is just of 13kb both my photographs and signature is somewhat same and with in d prescribed limit, but dont know why it is not getting save,and also receipt is not generated.
at last i have submitted my form through NEFT mode of payment.

I HAVE FILLED MY IBPS ONLINE FORM THREE TIME AND MONEY IS ALSO DEDTUCT MY SBI ACCOUNT (a/c no. [protected]) TWO TIME I HAVE ALREADY COMPLAINT AND I HAVE RECEIVED YOUR ANSWER 0N 4 AUGUST (As you have registered multiple times for Common Written Examination for Recruitment of Probationary Officers / Management Trainees in 19 Public Sector Banks, your latest registration will be retained and excess fees will be refunded)
BUT EXCESS FEES NOT REFUND TILL TODAY

and my registration id as i receive after two day through sms is as under:
Registration id: [protected], [protected], [protected]