ICICI Prudential Lifetime Gold — have not recieved policy of ICICI past 3 years

I had got a life insurence done in 2008 and till now i have not got any policy and i hve been mailing them once a week.But i am not geting any satisfactory reply from them .I have been geting mails that i will be geting my pollicy kit in 3-4 days but its been more then a week i have been waiting. it is urgent and i hope this time i get a satisfatory reply from their side.