IDBI Bank Home Loan — No response for HL Top Up

Address:

Ghaziabad, Uttar Pradesh

You can find my pain going through below mail chain.

I am looking for Home Loan Top Up on my existing Home Loan 2 yrs old from same institution.

All the staff are in-responsible, behave like other Govt. Sector employees.

I will request all not to try any sort of service from such irresponsible Bank, Department and their Employees, even if they provice service free of cost.

Only Pvt. Sector is best, if you ask of any sort of service from them they don't even let you sleep untill the matter is setteled. But in Govt. Sector they hardly care about customer satisfaction.

In my opinion this is the worst Bank service i had seen in my entire life.


Dear Team,

Pls do the needful

Thanks & Regards

Customer Care
IDBI Bank Ltd.
54 Ring Road
Lajpat Nagar 3
New Delhi - 110024
Tel:[protected]

Note: Account Statements & Tax Certificates can now be downloaded directly from our website www.idbi.com under "Easy Access Loan Statement"
----- Original Message -----
From: Tripathi, Ashwini
To: Asset Care ; sales.[protected]@idbi.co.in ; neha.[protected]@idbi.co.in ; deepak.[protected]@idbi.co.in ; deepti ; [protected]@idbi.co.in
Sent: Saturday, September 08, 2012 11:49 AM
Subject: RE: RE:'IDBIBank=[protected]' Require Top Up on Home Loan Account NO 413/[protected]

Hello All,

Very poor response. It seems like all other Govt. departments.

My impression was Bank is the only institution in India on which we can trust and they cares of customers regardless of either it is Govt. or in Private Sectors.

I have again tried today to contact via Customer care No- [protected] after two or three transfers I got a no saying they will resolve your issue and the no was [protected].

I called and the response was we can’t take over the business of Jhandewalan please contact them and provided no [protected]/76/21 how ever after long try one phone was picked and again in response got another no [protected]/75, on calling to these no’s no response.

If IDBI is not interested please let me know at least I can try some other bank. But be sure no property paper will be submitted to you as will give to bank who will provide the loan.

I have tried several time via Toll-free No, Registered complaint on Website, whatever no I got tried to contact, Butt 15 days lapsed and got no any fruitful result.

Can anyone redirect me to the department where responsible person sits and have some power to control such avoiding/neglecting behavior of the department.

I can’t wait for two months to receive response from such irresponsible bank and their department.

Please don’t response any sorry word, I want action.

Thanks & Regards

Ashwini Tripathi

Tectura Infotech Pvt. Ltd.

From: Asset Care [mailto:[protected]@idbi.co.in]
Sent: 07 September 2012 17:47
To: sales.[protected]@idbi.co.in; neha.[protected]@idbi.co.in; deepak.[protected]@idbi.co.in; deepti; [protected]@idbi.co.in
Cc: Tripathi, Ashwini
Subject: Re: RE:'IDBIBank=[protected]' Require Top Up on Home Loan Account NO 413/[protected]
Importance: High

Dear Team,

Pls look into and do the needful
Thanks & Regards

Customer Care
IDBI Bank Ltd.
54 Ring Road
Lajpat Nagar 3
New Delhi - 110024
Tel:[protected]

Note: Account Statements & Tax Certificates can now be downloaded directly from our website www.idbi.com under "Easy Access Loan Statement"
----- Original Message -----
From: Tripathi, Ashwini
To: [protected]@idbi.co.in
Cc: sales.[protected]@idbi.co.in ; rupam.[protected]@idbi.co.in ; neha.[protected]@idbi.co.in ; deepak.[protected]@idbi.co.in ; deepti ; [protected]@idbi.co.in ; Varsha Sagar
Sent: Friday, September 07, 2012 5:41 PM
Subject: RE: RE:'IDBIBank=[protected]' Require Top Up on Home Loan Account NO 413/[protected]

Hello All,

I am not receiving any response from you guys.

Is there any responsible person in department, who can guide.

Thanks & Regards

Ashwini Tripathi

Tectura Infotech Pvt. Ltd.

From: Tripathi, Ashwini
Sent: 06 September 2012 09:56
To: '[protected]@idbi.co.in'
Cc: 'sales.[protected]@idbi.co.in'; 'rupam.[protected]@idbi.co.in'; 'neha.[protected]@idbi.co.in'; 'deepak.[protected]@idbi.co.in'; 'deepti'; '[protected]@idbi.co.in'; 'Varsha Sagar'
Subject: RE: RE:'IDBIBank=[protected]' Require Top Up on Home Loan Account NO 413/[protected]

Dear Sir/Madam,

Please do the required needful.

Issue in detail below.

Thanks & Regards

Ashwini Tripathi

Tectura Infotech Pvt. Ltd.

From: Varsha Sagar [mailto:[protected]@idbi.co.in]
Sent: 05 September 2012 18:17
To: Tripathi, Ashwini
Subject: RE:'IDBIBank=[protected]' Require Top Up on Home Loan Account NO 413/[protected]


Dear Sir/Madam,

Thank you for banking with us.

With reference to your mail, We request you to mark your mail to [protected]@idbi.co.in

Assuring you the best of our services as always & looking forward to a mutually rewarding relationship.

Regards,
Varsha Sagar.
Customer Care Executive.


-----Original Message-----
From: Tripathi, Ashwini (Ashwini.[protected]@Tectura.com)
Date: Wednesday, September 05, 2012 05:37 PM
To: "sales.[protected]@idbi.co.in" sales.[protected]@idbi.co.in ("sales.[protected]@idbi.co.in" sales.[protected]@idbi.co.in); "[protected]@idbi.co.in" [protected]@idbi.co.in ("[protected]@idbi.co.in" [protected]@idbi.co.in)
Cc: "rupam.[protected]@idbi.co.in" rupam.[protected]@idbi.co.in ("rupam.[protected]@idbi.co.i n" rupam.[protected]@idbi.co.in); "neha.[protected]@idbi.co.in" neha.[protected]@idbi.co.in ("neha.[protected]@idbi.co.in" neha.[protected]@idbi.co.in); "deepak.[protected]@idbi.co.in" deepak.[protected]@idbi.co.in ("deepak.[protected]@idbi.co.in" deepak.[protected]@idbi.co.in); deepti (assetcare.[protected]@idbi.co.in)
Subject: Require Top Up on Home Loan Account NO 413/[protected]

Dear Sir/Madam,

Greetings!!!

Hoping you all are doing well.

I am trying to contact Home Loan Department from last one week for Top up to my Loan A/C mentioned in Subject Line.

I am now offered for possession of my property and need the top up on My Account.

I have registered twice to your Phone Banking No.

I have tried contacting in Jhandewalan, New Delhi Branch, no Response.

I have even tried to discuss with Noida Sec-62 Branch, unable to help.

However a call was taken by some Mr. Virendra. Contact No:- [protected].

I am ready with all my documents, but he not interested in collecting from last 2 days.

I have called him no less than 10 times, his duty was completed after giving me one call.

Please can anyone suggest what should I do in this regard, or I shall look for some other private banks, as they have good customer relations than Govt. Sector organizations.


Thanks and Regards

Ashwini Tripathi