| Address: | Ahmedabad, Gujarat |
After made a complain on IFFCO TOKIO Gen ins. portal. I received on call from company. than after not a possitive reply from company.
My first written comlain to the company its below mention. letter.
Ref: 001 Date: 28/04/2010
To,
Iffco Tokyo General Insurance Co Ltd
Ahmadabad
Sub: Dissatisfied against my claim 31700799
Respected all
I am one of the motor vehicle policy customers of your company and my policy No is 42244284 which named on Mr. Samir Narendrabhai Soni. I have been made a claim against my motor vehicle stolen. I was submitted all supporting document for that. My claim No is 31700799. As per the policy my Insure Declare Value is 32378/- but my claim sanction amount is 24283/-. Between the different amount of IDV & sanction amount I was made a complained in your company’s portal. After 2 days I got your call from your company on my mobile and she was explained me due to one key does not submitted by you company deducted 25% amount from your IDV amount.
I replied her: I was submitted all supporting documents for that and also submitted Govt. Notary paper with reason (why my key was lost?) There is no any written clause in my policy bond (which I was received by your company) if lost my key, company will be deducts 25% claim amount from our IDV amount. (In matter of vehicle stolen) So please release my full IDV 32378/- amount against my claim. I am very disagree against your disburse amount of my claim. If you are not able to manage my claim with full IDV amount of Rs. 32378/- I will go in ombudsman and also go through the consumer court.
Give me a reply as soon as possible.
Do the needful help.
Thanking you
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