[Resolved]  Iffco Tokio — MISBEHAVIOUR

Address:

South Delhi, Delhi

Respected Sir,


We would like to inform you and to the highest authority possible that working with IFFCO TOKYO has been a very bad experience till date. It has just been two months that we have started working as an insurance agent for IFFCO TOKYO. We were looking forward to this and were hoping to increase business with your esteemed company.

I believe that it is highly inappropriate for a representative of your company to try and teach us how to behave in our office. This is after number of false commitments and unprofessional behavior which was communicated to Respected Mr. Sumit. Incase Mr. Mohit has to come to our office with a strange attitude rather than being apologetic of the fact that he has been making us wait since 3 days for his arrival then our understanding of IFFCO TOKYO's professionalism has been very different. Mr. Mohit might be very smart but that is good for him and it holds no good for us if he has to come and through his attitude around. I do not think that Mr. Mohit has any business to come to our office and tell us that "Calling Sumit or anyone else will not make any difference". If nothing makes a difference at IFFCO TOKYO and its code of conduct is that we will work when we want to then working as an agent for such a company seems to be a very short term affair.

I believe that insurance is a business where there is a lot of customer dealing and its your commitment of time amongst the other things which really matters. I am quite amazed and shocked as this is surely not the behavior that we were expecting from a company such as your. We believe that we are working together and not for each other. With an attitude which shouts that i will work when i want to and that would also be a favor the feeling of working with each other gets maligned. Mr. Sumit has been very helpful at all times and has done his best to resolve issues but if he is being represented by Mr. Mohit and his strange attitude then i am not too sure if it is the correct representation.

We would really want this to go to the most senior level for them to take notice of the image that is being portrayed of the company. Attending our phone calls or approving policies which we are doing for IFFCO TOKYO should not be made to feel like a Favor to us.