[Resolved]  Iho — cheating

Address:

Delhi

I have purchased your service in April'13 by your web site after getting a call from your executive, My Receipt No-IHO-2012-13/55849, My Mobile number is [protected],

1. First of all IHO telecaller executive has given me wrong information to attract towards your services. I have been told by him about many services which actually I am not getting.
When I confirm it with a hospital I gave a call to your customer care to cancel my policy they admit the mistake and unnecessarily requested/forced me to continue with the policy and offered me Rs 1000 discount. Also they told me that they will take the action against the executive whohave committed me wrong.

2. I have made the payment on your web site and I choose the EMI option and made the payment by my credit card.

3. I have paid the first installment in the month of may.But in the month of June IHO has charged me Rs 5000/- in one slot. why ?

I have called in bank and for inquiring about that Rs 5000/- debited in y credit card statement they have told me that it has been debited by IHO,

After that I have called in IHO and spoke to praveen regarding the same he told me to wait for 24-48 hours and he will provide the solution, after 2 days I have again called to IHO customer care and spoke to Ms Navazish she told me that she can provide the snap shot for EMI mode and they have not done this changes in my payment mode.

After getting this reply I have called again to HDFC bank customer care they have told me that they got a mail form IHO on 20th of may to cancel to EMI thats why payment has been debited in one slot Now I just want to that who has given the request for cancellation of the EMI's and why it was done.
After that I called again in IHO customer care and spoke to Danish and explain the entire scenario and ask for solution again he told me to wait for 24-48 hours.
after some time I have got a call from IHO and spoke with Mr Hasan he clearly denied that we have not cancel the EMI and denied to help me in any matter,

Now after my credit card has been charged by Rs 5000 and bank is charging me te late fees and interest also,
By cancelling the EMI IHO has broke my personal budget and given necessary headache,

After getting this wonder full service and experience I do not want to continue any relation ship with IHO, I would request you to please cancel my policy and refund my money.

they are not giving any solution for the same and not ready to return my money