IIBF — Non Dispatch of Admit Letter

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I applied for JAIIB this year and was able to write my 1st chance (exams) in May by Online.I was sent a admit letter with exams timetable and online password. I was receiving IIBF Vision magazine regularly withour fail.
But for Nov exams ,there was not admit letter sent to me . When enquired with the South Zonal office they told me that it was dispatched and that you have to take a copy from the website. When i login into the site, it does not give me a password for the online exam. When i called up the Zonal office they kept saying to take a print from Online to write the exams. There seems to be no response from the South Zonal office regarding it. I kept mailing them to have my exams cancelled as they did not send the admit letter. They denied and stole the money which i paid as fee.
The Institute does not send letters to candidates, but says that they have sent. By doing this they can make candidate to write exams every year. When exams are conducted online why does the admit card sent to the email address instead of a letter which does not reach the candidate?

Money is the only motive for the institute.
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    IIBF - Non Dispatch of Admit Letter

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    Company: IIBF
    Complaint categoryCategory: Institutes
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