Indian Oil Corporation [IOC] Complaints & Reviews

We are an indane gas consumer with consumer no. S 1971 with indane gas agency named Fancy Cook located in James Lon Sarani - Behala. We have booked a cylinder on 01.02.2008 ans was told that we will get the cylinder on or fater 15.02.2008. THe last cylinder was booked on 10.01.2008 and they delivered it on 18.01.2008. Due the stringent schedule of Indane, they did not take any booking before 01.02.2008. Now as my both the cylinders are empty, so my whole family is in real trouble as we had no other alternative other than this LPG Indane gas. Though we have taken the option of monthly Double cylinders , but every time we face this type of problem. Can anyone give a suitable solution to this problem and let the hierarchy of Indian Oil Corporation be informed about this problems?

Though we are not getting the cylinders with proper booking but in our locality due to personal relationships and payment of extra money many people are getting the cylinders without any intimation to the agency. Can this malpractise be taken care of accordingly?

Please expedite.

BEFORE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM
KAPURTHALA



Rajneesh Madhok, Phagwara

B-XXX/63, Nehru Nagar, Street No. 2,

Phagwara-144401 (Pb)

(Registered Member CORE-Consumer Online Resource

& Empowerment Centre)

A Central Govt Organization, Under Ministry of Consumer Affairs,

Deptt of Food & Public Distribution, represented for Connection No. 3502,

2556 & 14335………………………&he...⇄



Vs.

1.Indian Oil Corporation Ltd.,
Represented through Chairman,
Indian Oil Corporation Ltd.,
Regd. Office: ‘Indian Oil Bhavan’,
G-9, Ali Yavar Jung Marg, Bandra (East),
Mumbai – 400 051.

2. General Manager (LPG-MO)
‘Indian Oil Bhavan’,
G-9, Ali Yavar Jung Marg, Bandra (East),
Mumbai – 400 051.

3. Sr. Manager (LPG)
Punjab State Office,
Indian Oil Corporation Ltd. (MD),
Plot No. 3 A, Sector 19 A, Madhya Marg,

Chandigarh

4. Sri Jagdeep Rana,[protected]/[protected]
Indian Oil Corporation Ltd. (Marketing Division),
Indane Area Officer,

Plot No. 3 A, Sector 19 A, Madhya Marg,

Chandigarh

5.Mr. Rajesh Kumar Sharma,[protected]

Indian Oil Corporation Ltd. (Marketing Division),
Indane Area Officer,

Plot No. 3 A, Sector 19 A, Madhya Marg,

Chandigarh.


6. Director
Legal Metrology, Govt. of India,
Deptt. of Consumer Affairs,
Krishi Bhavan, New Delhi

7. Dy. Director
Legal Metrology, Govt. of India
Deptt. of Consumer Affairs,
Regional Reference Standards Laboratory,
Chandigarh

8. Addl. Secretary
Department of Consumer Affairs
Ministry of Consumer Affairs & Public Distribution,
Krishi Bhawan,
New Delhi

9.Govt. of Punjab, represented by
The Controller, Legal Metrology
Govt. of Punjab,
Food, Supplies & Consumer Welfare Department,
Chandigarh

and

10. The Manager,

M/S. Phagwara Gas Service,

Industrial Area,

Phagwara-144401 (Pb)

11. Phagwara Gas Service (Indane) Distributor,

Industrial Area,

Phagwara-144401 (Pb) …………………………...⇄ Parties

Complaint:

Rajneesh Madhok, Registered Member, CORE, a Consumer Protection Organisation has filed this complaint against the Indian oil Corporation through its Chairman, General Manager (LPG-MO) and others.

The case is that the opposite party No. 1 to 11 are concerned with the distribution of the LPG Gas cylinders. Rajneesh Madhok had approached to the concerned officers and sent the Registerd Letter as well and requested the concerned authorities to deliver the LPG Gas cylinders to the above mentioned Connection Holders. But the said Gas agency has nothing to do with the requests of the consumers and do not reply to the requests of the Representative.

As the consumer is entitled to get the supply of a LPG cylinder of two cylinders in a month. But the said agency don’t make supply to them on various requests even. In this connection the SPEED POST LETTER No. EE[protected] IN DATED 02/02/2008 POSTED AT CHANDIGARH OFFICE FAILS TO SUPPLY THE LPG GAS CYLINDERS TO THE ABOVE MENTIONED CONNECTION HOLDERS.

SUFFERING CONSUMER NUMBERS:

1. CONNECTION NO. 3502

2. CONNECTION No. 2556

3. CONNECTION NO. 14335



The Ministry of Petroleum as well as the Ministry of Consumer Affairs shall ensure that all Marketing Companies do issue necessary instructions that the Distributors will provide to the consumers LPG Gas Cylinder within a stipulated time limit.

I pray to The Honourable Forum to direct the Indian Oil Corporation to pay a sum of Rs.50,000/- to the Complainant to meet the expenses incurred by it in protecting the interest of consumers and to continue to protect the interest of the consumers, within a period of four weeks.



(Rajneesh Madhok)

Booking of LPG cylinder refill for my domestic use against my Indane LPG Consumer No - 17695 at Chennai , has been abruptly stopped by the Agency named Shiv Shankar Agency at Porrur on grounds that I have not booked for refill over the past 3 months. Iam beeing asked to run around the Indane Office at Chennai to restore my booking facility. My repeated request sby mail to Indane office by E'Mail to the Area Manager at Chennai has not evoked any response & I am unable to contact over the consumer care Phone which is never working. With a fractured leg I find it impossible to run around. My entire family has been harassed & put in to extreme hardship due to unilateral & inhuman act by the Agency & due to inaction by Indane authorities at Chennai.
This is a factual treatment metted out to an ordinary citizen & an Ex- Serviceman. May be I need to shell out that extra money for buying a LPG Cylinder in black. Yet , it is not clear if the Indian Oil has vested such unlateral powers to their suppliers to stop booking & that too with out any prior notice to their customers.

Hope some one see me through this crisis & hundue harassment.

Colonel Mani.T

Consumer No. 10658
Distributor: M/s Pushpak Gas Distributor,
24/25, Rani Tower, Kalawa Road, Rajkot- 360005
Tel: 2563901

Booked for refill cylinder on 24.01.2008 , but not delivered till date. every time we enquired for delivery, they said it will be delivered tommorrow.

If the the delay in supply will remain same even after complaint, we have to surrender the connecion and go for another LPG connetion.
Pl take this matter seriously..

Pravin Tank.
Mbl No. [protected]

REF: Consumer No.8426 of Superme Indian Gas Services,2/1,Kamla Nehru Nagar,Picnic Spot Road,Near Ring Road Chauraha,Kalyanpur,Lucknow.
Respected Sir,
Referrering to the above subject I booked cylinder by telephone on 31.1.2008 in morning and followed daily two or three times for delivery but gas agency has always replied that they will send in evening,but they have not delivered the filled cylinder till date i.e.05.02.2008 and today evening they said that due to some problem in plant so cylinder is not supplied by plant. we are facing many problem due to non availability of gas.So you are requested to take corrective action to solve this problem.
Kindly do something to avoid this type of delay in supply from dealer.

With Regards
Ashutosh
[protected]

I( Harish Chander Ahuja) resident of House No. G-70,Tubewell Colony.Mahesh nager Ambala Cantt ,am owner of gas connection of Indian Oil Corporation bearing no. K-14094 (Kewal Gas service ,434/2.Arya Nager,Ambala Cantt/Indian Oil connectionr)working for House No. G-70,Tubewell Colony.Mahesh nager Ambala Cantt . Due to unwarranted circumstances I could not book the gas cylinder after March2007 & as such my gas connection was declared dead .
It is requested to restore my connection immediately.

I want a new connection and I have Employer's certificate as address proff but agency contact is saying this is not valid address proof as opposed to what is listed on website. what can I do?

I WOULD LIKE TO KNOW WHY THE HELL IS BEING DONE WITH US THOUGH WE ARE PAYING MONEY TO THE INDANE, IF ANY BODY ABOVE THAN MANAGER LEVEL IS ABLE TO SEE THIS NOTE THAN I WOULD LIKE TO MAKE REQUEST FROM MY SIDE THAT PLSZ LOOK INTO THE MATTER OF (PARUL GAS AGENCY,LOCATED IN ==JHARODA MAJRA (BURARI) DELHI--110084.


IF YOU CANNOT IMPROVE THE SITUATION THAN IT IS BETTER TO STOP THE INDANE SUPPLY TO THIS BIG AREA,LET THE BHARAT/HINDUSTAN. TAKE THE OWNERSHIP IN THIS AREA.

THE WHOLE PUBLIC OF THIS AREA IS FED UP WITH UR SERVICES,HOPE SO VERY SOON YOU WILL ALL THIS STUFF ON THE MEDIA........

Sir,

I am having a connection of Indane Gas from your dealer M/S J.K. Gas, 79/16 B, AJC Bose Road, Kolkata. I came here in Kolkata on transfer from Panchkula (Haryana) about in the year 2006. And when I got my connection from them after producing required transfer documents, I had to wait for about 15 days or so and at that time also I had to post a mail to you to look into the matter. After that they gave me the connection, but with an old regulator with a promise to replace the same soon. Somehow the regulator was giving service to me and as I was staying alone I was not using the gas much. But now my family had also joined me here in Kolkata and that old regulator is almost damaged completely.

After persistent efforts and reminding M/S J.K. Gas, they send their mechanic for verification in the last week of December, 2007. He agreed that regulator is faulty but told that the same can be replaced only when I get my rubber pipe replaced as the same is of not up-to-the-mark. When I didn't agree for that he went back without replacing the same. To run my kitchen, I had to borrow a regulator of my neighbor. on 25th of January, 2008 I personally visited them for taking DBC and requested them to replace my faulty regulator. But till date no one has come to replace the same. in the meantime I had got my second cylinder also. Please let me know-
1. Whether there is any precondition that for replacing faulty regulator can be replaced only after getting the rubber pipe replaced to the satisfaction of the mechanic.

If so, just confirm me by return mail, and instruct them to replace the rubber pipe and REPLACE MY FAULTY REGULATOR ALSO.

And if this is not a precondition, just instruct them to replace the faulty regulator and provide me another regulator at the earliest.

Yours truly,

Virender Rai
Consumer No. : 18714
flat No. 410, 4, Puran Chand Nahar Avenue
TALTALA, KOLKATA – 700 013

Cell No. [protected]

Dear sir,
Distributor veena gas Agency sarai juliena new delhi
I would like to bring your kind notice that phone no 26914545/26834949 are either busy or no body
reply from last four days I am trying to book for refill of gas. The phone no 1260 no reply it is very difficult to approach you please let me know alternative for booking gas refill .please book the gasrefill' email address given by you is not working it sends back undilivered i.e.[protected]@hotmail.com
consumer no is 11579 sarita vihar.Please find the solution.further more supply is very late and underweight .few words of reply will be highly appreciated
thanks

j.n.arora consumer no 11579
sarita vihar
new delhi

M/s Kitchen Best, Bow Market, Chittaranjan is the authorised dealer for supply of Indane domestic cooking gas in the Township of Chittaranjan, Dist. Burdwan, West Bengal.
I approached them for a new cooking gas connection in my official accomodation at Room No. 14, Hostel No. 1, Technical Training Centre, Chittaranjan Locomotive Works, Chittaranjan, Pin - 713331.
The person in the counter at first agreed to provide me the connection on that instant, after checking the proof of address provided by me. However, when I told that I don't need a hot plate as I already have one, and he can examine it as per rules, he flatly denied to supply me with the connection, unless I buy a new one from his shop. Even after point out that this is not the rule, he did not agree and said that whatever the rules, he won't do it. He asked me to come 6 months later.
I would request you to look into the matter, stop this unfair practice and take necessary steps so that I may avail a cooking gas connection in my name.
Thanking you,
Yours faithfully,
Ashoke Chowdhury

Dear sir,

The lady in the saravana agency is not accepting without the ration card to provide me the gas where i am not holding the ration card on my name i am being transferred all over india how come i can get a ration card in Tamil nadu . I am already a consumer of the indane for long years i have never faced problem like this when ever i am been transferred from one state to another. it is after all transfer voucher from hyderabad she can verify the previous agency in hyderabad and can provide connection .

She is saying lot of excuses.. please do the needful effort sir, when the Tamil nadu goverment is giving free connection to all the public then why am not getting when i am the existing coustmer to indane.

I requesiting you to do the needful, the lady in the sarvanana gas agency is not at all accepting the letter which you have given she is admendend to her word that unless i get the ration card she wont give the connection.

It is almost 4 months passed away after transferring from hyderabad.


Not only for me lot of people who all are transferred from other place facing the same problem.

could you take neccessary step on this agency or we have to face like this only ..




Thanks and Regards,
satish kumar.G



[protected][protected][protected][protected]

From: GOVINDASAMY Satish Kumar
Sent: Fri 1/11/2008 3:22 PM
To: [protected]@indianoil.co.in
Subject: RE: transfer from H`bad


Dear sir,

Thank you for your help.



Regards,
satish kumar.G



[protected][protected][protected][protected]
From: [protected]@indianoil.co.in [mailto:[protected]@indianoil.co.in]
Sent: Fri 1/11/2008 3:03 PM
To: GOVINDASAMY Satish Kumar
Cc: [protected]@indianoil.co.in; [protected]@indianoil.co.in
Subject: transfer from H`bad




sir
Our distributor have expressed some problem in supplying to that area.
however considering ur request i have advised them to honour the TV.
PL GO WITH THIS PRINT OUT.
Later date if required, u may be transferred to naerest distributor.
thank u

C.NAGARAJAN
SENIOR MANAGER[LPG S]
CHENNAI AREA OFFICE.
PH[protected]

I have an indane LPG connection for which now the regulator is having a leak. I want to replace it, I lost my Subscription voucher. The agency told me with out the SV, it is not possible to replace the Regulator.

Please advice me how to get it repalced if the SV is lost...

Hi,
The gas company has outlets where one can book for new connection, which costs for about 800Rs only.

These agencies forcefully sell the burners with the connection & if one denies to take a burner, they refuse to sell the new connection.

The total cost with the unnecessary burner goes to 3900Rs.

This is really bad & should be stopped.

Regards

My consumer No. is 19477 with Vijay Gas Agency having their
office at Besant Nagar with extension counter at Kelambakkam
where i am a consumer since 2006.

For many reasons they have not accepted my bookings and insisted on submission of xerox copies of ration card which I had submitted on 20th Dec 2007 and booked for a refill also. The delivery period informed by a lady staff at the extension counter is 15 days and whereas till writing this message, it is not delivered to me.

The phone numbers given by them are next to useless. Even I tried to talk to their Besant Nagar Office but in vain. Always it is engaged. If by any chance the number gets ringing, no one is picking up even after continuous try.

Luckily when I got the person on phone in Kelambakkam the lady staff very coolly say, come and take the refill. When I told my inability she said that she would deliver on the same evening
(31.01.2008) But it is not done.

When i try to enquire from yesterday, the 1st Feb 08, the phone No. given by them 32523592 is switched off.

I am not able to get the indane grievances cell website to prefer complaint as the site is not opening up and say "error on page"

What shall I do ???

R. Mahalakshmi

----- Original Message -----
From: Rajneesh Madhok
To: [protected]@indianoil.co.in ; [protected]@indianoil.co.in ; [protected]@indianoil.co.in
Sent: Friday, February 01, 2008 9:39 PM
Subject: DELAY OF ONE YEAR IN ISSUE OF DBC CYLINDER


Ph:[protected]O), 268210 (R)

Mobile :[protected],

E-mail: [protected]@vsnl.net

Tele-fax:[protected]

RAJNEESH MADHOK

REGISTERD MEMBER, CORE (CONSUMER ON-LINE RESOURCE & EMPOWERMENT CENTRE) (GOVT. OF INDIA)

B-XXX/63, NEHRU NAGAR, ST. NO. 2,

PHAGWARA



RM/1/442 Date: Feb 1, 2008

To

1. Mr. Rajesh Kumar Sharma,[protected]

2. Mr, Jagdeep Rana[protected]/[protected]

CHANDIGARH AREA OFFICE
INDANE AREA OFFICE
INDIAN OIL CORPORATION LTD (MD), PLOT
NO 3A, SECTOR 19A, MADHYA MARG
CHANDIGARH.
Tel:[protected]
Fax: 22725922



SUB: DELAY OF ONE YEAR IN GIVING DBC REFILL,

Respected Sirs,

I got a complaint from a Consumer Mr. Biney S/O Mr. Bal Krishan resident of Nehru Nagar, Phagwara that:

1. At the time of getting LPG Connection from M/S. Phagwara Gas Service, Industrial Area, Phagwara, the concerned agency had promised to deliver the DBC (Double Bottle Connection) in the next month. This makes him very much troublesome as he has only One Cylinder .

2. Whenever he makes a call to the concerned mobile number for booking of cylinder it is always switched off.

3. Sirs, whenever the consumer book cylinder for delivery the lady who receive call says do not attend to the phone line and on the visit to the agency’s office the concerned officer say that the delivery will be made after 10 days or later.

4. Sirs, such sufferings are not new for him. When I approached the concerned office and contacted Miss. Sarbjit regarding issue of DBC, as the matter is lingering from the last one year. She says that I have not got the instructions from the owner to deliver the DBC.

5. In this connection I contacted Mr. Rajesh Kumar Sharma of Indian Oil on Mobile No.[protected], he attended to me and said that still I am in a meeting and call me after 5:30 P.M. But after 5:30 he switched off his mobile and did not attend to my call.



Sirs, I request you to please consider for necessary action for their such behaviour and late services and make arrangement to provide DBC at the earliest.



Thanks for your kind support earlier.



Regards,

Yours truly,



(Rajneesh Madhok)

Copy to:

1. The Executive Director (LPG)

Indian Oil Bhawan,

G-9, Ali Yaver Jung Marg,

Bandra (East)

Mumbai

Ph:[protected]

2. The General Manager, (Consumer Sales)

Indian Oil Bhawan,

Ph:[protected]

R/Sir, I am a consumer under your dealer of B.T.PS co-operative society ltd ,Tribeni Hooghly, I have booked a gas past one month from till date. No deliveryman does not delivered my cylender and official counterman did not issue a gas.
This inform to you the dealer gives all cylender to gas blaker. Please take necessary action.

Dear Sir,

I have LPG gas connection of INDANE , and our distributor is SANTOSH ENTERPRISES - H BLOCK VIKASPURI,NEW DELHI-110018, when ever book our number for refilling our cylinder, always been informed about shortage of supply and heavy backlog by their staff. this period is about for 10-15 mostly.. This is a regular pracitice whereas all other distributor of same INDANE company have always prompt delivery...........................?

I am customer of Kavitha gas agency, ashok nagar, chennai.
whenever we call the agency for booking new cyclinder, they don't pick up the phone calls. either the line is engaged or keeps ringing. Many of the agency's customer face similar problems.
Atlast among all busy schedule, we take permission from office and go to book the cyclinder, the cyclinder is not delivered on promised date. they inform 10 days from date of booking, but actually delivered atleast 15 days from date of booking.