Indian Oil Corporation [IOC] Complaints & Reviews

The dealer is not supplying a refill from the date of booking for almost 45 days. The dealer mentions that I could make a booking only after 28 days of delivery and the delivery would happen after 40 - 45 days of booking. This is causing lot of inconvenience to the consumers who are supposed to get the refills from this dealer. The dealer is stating shortage of gas supply as reason for the delayed delivery. I booked a refill on 17th May and the same is not delivered till date and when I ask the dealer he says I would get the delivery only after 30th June.

We have received last delivery from captain gas agency on dated 24 th April 2012 & Also booked same day for next delivery. But not received till now.
We have complainte to customer care no [protected] at 24 may-012 & my complaine no-491920.
We have also booked again on date 24 may-012 ,booking no12934,ref-6804999 .
Tell me by customer care persons that your problem has been solved you will be recieved refil with in four working days and you can meet distributer. Since 2nd May to till date three time meet to distributer after take office leave. he refuse to deliver of refil (cylender) at last time-4/6/012.
plz under stand my problem and take seriously.

Name-Shoorveer Singh (Inden Gas / 15742)

Agency- Captain gas agency Gazibad.

Dear Sir/Madam,
I submitted the documents for a new Gas connection(Consumer # 71283) and paid the amount for accessories and got a temperory connection 5kg cylinder on 21st of April 2012. Till date I have not got any information regarding the permanent connection. I have refilled the 5kg cylinder twice meanwhile and for each refill the charge is Rs. 490. While the 14.5 kg cylinder is getting refilled for Rs. 420, why the rate is so high for a just 5kg cylinder. Also I suspect the cylinder is underweight.

Please find below the Distributer details below.
Distributer: RANIE ENTERPRISES, PERUMAL STREET, NAGANELLUR, CHENNAI, TAMIL NADU

NON BOOKING
I AM TRYING TO BOOK THE GAS WITH OUR DEALER SHAHEED BIRENDER SINGH GAS SERVICE NEAR POLICE CHOWKI NARNAUL-REWARI ROAD,ATELI MANDI PHONE NO. AVAILABLE IS 275200, 276888. SINCE SO MANY DAYS THE PHONE IS KEPT ENGAGED. IT IS NOT POSSIBLE FOR US TO VISIT THE DEALER FOR BOOKING. MY CONNECTION NO. IS 775. PLEASE DO THE NEEDFUL AND TAKE SOME ACTION WHERE THE DEALER BE HELD RESPONSIBLE FOR KEEP THE PHONES CORRECT TO RECEIVE THE CALLS.
PL DO THE NEEDFUL.
I also called costmer help line no. .my complain no. is 499318 on 29 of MAY from there i didn't get the solution. Sir its my humble reqest to you to give me a permanent solution. I'll very thankful for your best solution

My gas connection no. with shaheed birender singh gas service near police chowki,Narnaul-Rewari Road Ateli Mandi Disst. Mahindergarh at haryana is 775. I have been trying since 7 days to book for refilling of my cylinder but the telephone no. 275200,276888 are not responding.

Dear Sir,
I am writting to you to inform about the negligence in distribution of gas to my house by M/S Rathwa gas agency (Code No 9112013)
I am Dr. Pramod Kumar Das (resident of A1/38, Aum Bungalows, Laxmipura road, Gorwa-390016, Vadodara), bring to draw your kind notice that I have made a request for Indane gas on 4th of May'2012 and started follow up after a week onwards on daily basis. Today is 3rd of June'2012 and the distributor is not supplying the gas. Deliberately phone is kept on busy mode so that I had to go personally leaving my routine work. Moreover they promise everytime for sending it tomorrow, which never comes for them. I am putting this complaint after series of such negligence.
Request sought to kindly resolve this issues and assist us for a regular supply of this basic utility please.
Kind regards,
Pramod Kumar Das'Consumer No: 17483 at Rathwa gas agency, Subhanpura, Vadodara

i have maruti wagonr duo, which runs on lpg and petrol. i am very much confused how these petroleum companies hike the price of auto gas without the hike in petrol prices. being a low substitute auto gas price should be low as compare to petrol and desiel but it's now going more to desiel. i want to know how these companies regulate the price of auto gas. i want to file RTI?

auto gas station name- suman filling station.
ghaziabad.

I am a customer of your organization for last 7 years,but unfortunately I am very much upset about the delivery of the cylinder.The delivery man named Mr.Sachin & his subordinate does not deliver the cylinders in time although the delivery allotment is there.After requesting many time but,they don't listen anything regarding this.Please help me in this matter.My consumer no is-T7133.If possible kindly do not disclose the identity to the agency.Thanks...

non-supply of gas clynder by sarthi gas agency and even your company customer care nbr not recived ant time nbr is 26422277 and dealear is not pick up phone calls very poor service by company and dealer. plz take action against both dealer and company
freom rajesh sahjani.
customer nbr 105054
mobile nbr [protected]

I submitted completed application for new gas connection two times since last four years, I am sorry to say that at one side Gvt. wants to make kitchens smoke-free and on other side it's Gas Cos. don't provide new connections, and the Distributors, Agents are making black moneys by selling connections in blackmarket. If Gvt. cares people then please take action against M/s. Pragya Gas Service, Patti, Pratapgarh (UP). But question is that if Gvt. have so much willpower?

i have booked gas on 15/05/12 to m/s bhumika gas agency , khanna nagar loni. bot till date they have not dilivered the gas then they will book gas again after 21 day of dilivery date. they sell cylinder in black in my neighbourhood. in black they get cylinder same day. kindly helpo

1)on 17 april i(r.n.pandey) had booked the cylinder and got the same cylinder on 15 may
1)distributor behaviour is very rude
1)distributor gives 25 cylinder to other consumer within 10 month whereas we are not allowed to book before 21 days & then recieve the same after 30 days which creates the gap of 51 days between 2 cylinders delivery ,making it hard for me to run the household smoothly

Dear Sir/Madam,
I went to Modern gas agency at 6,Tansen road Gwalior(Madhya pradesh) for seeking new Indane gas connection without gas stove as i have got the same in gift in my marriage.The agency person told me that no new connection will be provided at least for a month and when I told him that I have a gas stove and my only need is gas cylinder he firmly denied me the new connection by saying that gas stove purchasing is compulsory.
Sir is it mandatory to take gas stove along with new gas connection?.

MY NAME IS SAILENDRA NATH JYOTI AND I AM WITH INDANE GAS SINCE LAST 12 YEARS.MY CONSUMER NO. IS 4895 UNDER BEGAMPUR GAS DISTRIBUTOR,HOOGHLY,WB.I HAVE APPLIED FOR DOUBLE CYLINDER ON 12.06.2011 AND FINALLY I GOT THE CONFIRMATION LETTER BEFORE TWO MONTHS.I HAVE ALSO INFORMED TO MY DISTRIBUTOR BUT THEY TOLD THAT IT WILL TAKE TIME NEAR ABOUT 1-1/2 MONTHS BUT STILL AM NOT HAVING ANY RESPONSE FROM THERE AND WHENEVER I CALLED [protected] REGARDING ANY QUERIES OR THIS ISSUE, MY CALL GOT DISCONNECTED FOR SEVERAL TIMES.I AM VERY MUCH DISSATISFY WITH YOUR SERVICES.NOW I HAVE TO TAKE AN ACTION IF THIS WILL CONTINUE.BEFORE HAPPENING ANYTHING WOULD SUGGEST TO INVESTIGATE IT AND TRY TO SOLVE MY PROBLEM AS SOON AS POSSIBLE.

I HAVE BOOKED MY CYLINDER AFTER 25 DAYS FROM DELIVERY ON DATED 15.5.12 COPY NO 5808 BOOKING NO.71. BUT TILL 26.5.12 CYLINDER NOT DELIVERED. I HAVE ASKED FROM PHONE , THEY SAID CYLINDER WILL DELIVERED TODAY AT 2.00 PM. BUT TILL 26.5.12 CYLINDER NOT DELIVERED.

I WANT TO INFORM HIGHER ATHORTIES TO SOLVE THIS PROBLEM.
THANKS WITH REGARDS
JATINDER KUMAR
BABA DEEP SINGH NAGAR
BATHINDA 151001.

Sir/mam

i have lost my gas connection paper by falt and now i want my papers duplicate copy but the gas agency employees are saying that they will not helped me about the prospects.......

connection no-01179(binita devi)
agency name - khalilabad gas service

So sir/mam i want your attension about the problem


thanks and regards
aditya rungta
s/o mitthu lal rungta

[protected]
[protected]

1. I am serving in the army and moved on transfer from Wellington, Tamil Nadu to NOIDA. I got my gas connection also transferred and my TV number is [protected], my consumer number is 13901.

2. However, when I went to apply for a connection in NOIDA I was told that my TV had already been released to another person in Meerut whose consumer number was 14190.

3. You are requested to advice further action.

Respected Sir/Madam:
I am a regular customer of IOCL Petrol Pump in MKB Nagar - Vyasarapadi - Chennai - TN - INDIA.
I usually fill normal petrol for Rs 1000. I was observing the fuel meter when one of the staff deviated my attention when the meter was showing around Rs. 550. By the time I could realise what was happening the staff filling the fuel said that it had automatically tripped on Reaching Rs. 1000. This has happened to me for the third time and I as I was suspisious, this time,. My Car's Fuel meter was also not showing the usual fuel level. I complaint to the supervisor. Looks like the supervisor is also part of this malpractice. But he did not take my complaint seriously and said it is not possible for such things to happen.


Customer name :senthilkumar
Email address:[protected]@yahoo.com
Residence:MKB Nagar chennai-39
Petrol Buck Name:Prema Service Station (Indian Oil)

I am a consumer of Indane Gas since12.02.2006...consumer no.S-2920,Distributor's name SAINIK INDANE SERVICE,Garkamalpur,Mahishadal,code no 143450...

Pursuant to my gas booking date 27.03.2012 one Indane Gas cylinder delivered on 05.05.12 with proper sealing.After few days it was found that the delivered cylinder is completly empty.The matter is brought to the knowledge of the distributor but he threatened me saying that 'do what ever you can and nothing can be done from our side'...The said cylinder as it were has been kept under my custody.Kindly help me for receiving the gas lawfully and take necessary steps regarding this type of malepractice..


With thanks;

Susanta Kumar Das
C/o Amalesh Samanta
Vill Ajra,Po Champi
Mahishadal
Dist EastMidpur
West Bengal

Dear sir,
This is to inform you that we have installed a H.S.D. tank of 20 KL capacity in APCO Infratech Limited, Rangra Naugachhia (Bhagalpur), when we take dip in the tank before or after unloading the diesel supplied by IOCL Barauni, it shows 300 to 500 litra shortage in every unloads. I need to be satisfied for the actual quantity of HSD.Let some representative of IOCL may visit to our site and let us get rid from the shortage problem. There might be some calibration faults and needs rectification. We are running a road construction company and have to be accountable for a single drop of HSD, For repair / replacement of dispenser unit which is under break down we lodged complaint on 05,05.2012 in your Barauni office on the phone numbers available with us and making follow-ups regularly on the same numbers, but still no responses, the contact numbers details are as under
01) Mr.Tanmesh - [protected],
02) Mr.Akhilesh - [protected], and with some one on [protected], [protected]
All are quite unable to respond properly. The "Indian Oil Corporation Limited" is a reputed govt. business group and we expect that it must have a customer complaint cell where the business class customers get satisfaction and their problems be solved.
I therefore expect that this mail can be helpful and our problem may be resolved.

Thanks & Regards,

Sanjeev Thakur
Manager - Stores, APCO Infratech limited, Naugachhia Project site Bhagalpur.
Mobile: [protected], [protected]
mail: [protected]@gmail.com